Front desk representative vs front desk lead

The differences between front desk representatives and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk representative vs front desk lead overview

	Front Desk Representative	Front Desk Lead
Yearly salary	$29,224	$29,851
Hourly rate	$14.05	$14.35
Growth rate	-	-
Number of jobs	140,332	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk representative vs front desk lead salary

Front desk representatives and front desk leads have different pay scales, as shown below.

	Front Desk Representative	Front Desk Lead
Average salary	$29,224	$29,851
Salary range	Between $22,000 And $37,000	Between $19,000 And $46,000
Highest paying City	Southampton, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Eye Consultants of Atlanta	Microsoft
Best paying industry	Retail	Retail

Differences between front desk representative and front desk lead education

There are a few differences between a front desk representative and a front desk lead in terms of educational background:

	Front Desk Representative	Front Desk Lead
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs front desk lead demographics

Here are the differences between front desk representatives' and front desk leads' demographics:

	Front Desk Representative	Front Desk Lead
Average age	37	37
Gender ratio	Male, 27.2% Female, 72.8%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk representative and front desk lead duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front desk representative vs front desk lead skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Office and Administrative Industry
Front Desk Representative
Front Desk Representative vs Front Desk Lead

Updated January 8, 2025

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