Front desk representative vs front desk staff

The differences between front desk representatives and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk representative vs front desk staff overview

	Front Desk Representative	Front Desk Staff
Yearly salary	$29,224	$28,916
Hourly rate	$14.05	$13.90
Growth rate	-	-
Number of jobs	140,332	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front desk representative vs front desk staff salary

Front desk representatives and front desk staff have different pay scales, as shown below.

	Front Desk Representative	Front Desk Staff
Average salary	$29,224	$28,916
Salary range	Between $22,000 And $37,000	Between $21,000 And $38,000
Highest paying City	Southampton, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Eye Consultants of Atlanta	Univ Of Colorado-Colorado Spgs
Best paying industry	Retail	Education

Differences between front desk representative and front desk staff education

There are a few differences between a front desk representative and a front desk staff in terms of educational background:

	Front Desk Representative	Front Desk Staff
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs front desk staff demographics

Here are the differences between front desk representatives' and front desk staff' demographics:

	Front Desk Representative	Front Desk Staff
Average age	37	37
Gender ratio	Male, 27.2% Female, 72.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk representative and front desk staff duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk representative vs front desk staff skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Front Desk Representative
Front Desk Representative vs Front Desk Staff

Updated January 8, 2025

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