Front desk representative vs front office agent

The differences between front desk representatives and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Front desk representative vs front office agent overview

	Front Desk Representative	Front Office Agent
Yearly salary	$29,224	$34,773
Hourly rate	$14.05	$16.72
Growth rate	-	-
Number of jobs	140,332	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Front desk representative vs front office agent salary

Front desk representatives and front office agents have different pay scales, as shown below.

	Front Desk Representative	Front Office Agent
Average salary	$29,224	$34,773
Salary range	Between $22,000 And $37,000	Between $28,000 And $42,000
Highest paying City	Southampton, NY	-
Highest paying state	New York	-
Best paying company	Eye Consultants of Atlanta	-
Best paying industry	Retail	-

Differences between front desk representative and front office agent education

There are a few differences between a front desk representative and a front office agent in terms of educational background:

	Front Desk Representative	Front Office Agent
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs front office agent demographics

Here are the differences between front desk representatives' and front office agents' demographics:

	Front Desk Representative	Front Office Agent
Average age	37	37
Gender ratio	Male, 27.2% Female, 72.8%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between front desk representative and front office agent duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Front desk representative vs front office agent skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Front Desk Representative
Front Desk Representative vs Front Office Agent

Updated January 8, 2025

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