Front desk representative vs guest relations representative

The differences between front desk representatives and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Front desk representative vs guest relations representative overview

	Front Desk Representative	Guest Relations Representative
Yearly salary	$29,224	$28,790
Hourly rate	$14.05	$13.84
Growth rate	-	-
Number of jobs	140,332	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Front desk representative vs guest relations representative salary

Front desk representatives and guest relations representatives have different pay scales, as shown below.

	Front Desk Representative	Guest Relations Representative
Average salary	$29,224	$28,790
Salary range	Between $22,000 And $37,000	Between $22,000 And $36,000
Highest paying City	Southampton, NY	-
Highest paying state	New York	-
Best paying company	Eye Consultants of Atlanta	-
Best paying industry	Retail	-

Differences between front desk representative and guest relations representative education

There are a few differences between a front desk representative and a guest relations representative in terms of educational background:

	Front Desk Representative	Guest Relations Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs guest relations representative demographics

Here are the differences between front desk representatives' and guest relations representatives' demographics:

	Front Desk Representative	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 27.2% Female, 72.8%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk representative and guest relations representative duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk representative vs guest relations representative skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Front Desk Representative vs. similar jobs

Front Desk Representative related careers

Front Desk Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Front Desk Representative
Front Desk Representative vs Guest Relations Representative

Updated January 8, 2025

Browse office and administrative jobs