Front desk representative vs guest services

The differences between front desk representatives and guest services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a guest services are guest service, reservations, and customer service.

Front desk representative vs guest services overview

	Front Desk Representative	Guest Services
Yearly salary	$29,224	$27,247
Hourly rate	$14.05	$13.10
Growth rate	-	-4%
Number of jobs	140,332	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 45%
Average age	37	40
Years of experience	-	12

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Front desk representative vs guest services salary

Front desk representatives and guest services have different pay scales, as shown below.

	Front Desk Representative	Guest Services
Average salary	$29,224	$27,247
Salary range	Between $22,000 And $37,000	Between $20,000 And $35,000
Highest paying City	Southampton, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Eye Consultants of Atlanta	Columbia University in the City of New York
Best paying industry	Retail	Retail

Differences between front desk representative and guest services education

There are a few differences between a front desk representative and a guest services in terms of educational background:

	Front Desk Representative	Guest Services
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs guest services demographics

Here are the differences between front desk representatives' and guest services' demographics:

	Front Desk Representative	Guest Services
Average age	37	40
Gender ratio	Male, 27.2% Female, 72.8%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	13%	7%

Differences between front desk representative and guest services duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Front desk representative vs guest services skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Front Desk Representative
Front Desk Representative vs Guest Services

Updated January 8, 2025

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