Front desk staff vs desk clerk

The differences between front desk staff and desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a desk clerk has an average salary of $29,096, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a desk clerk are reservations, front desk, and customer service.

Front desk staff vs desk clerk overview

	Front Desk Staff	Desk Clerk
Yearly salary	$28,916	$29,096
Hourly rate	$13.90	$13.99
Growth rate	-	-
Number of jobs	140,094	113,183
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 35%
Average age	37	37
Years of experience	-	-

Front desk staff vs desk clerk salary

Front desk staff and desk clerks have different pay scales, as shown below.

	Front Desk Staff	Desk Clerk
Average salary	$28,916	$29,096
Salary range	Between $21,000 And $38,000	Between $23,000 And $36,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	Univ Of Colorado-Colorado Spgs	Deborah's Place
Best paying industry	Education	Manufacturing

Differences between front desk staff and desk clerk education

There are a few differences between a front desk staff and a desk clerk in terms of educational background:

	Front Desk Staff	Desk Clerk
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Front desk staff vs desk clerk demographics

Here are the differences between front desk staff' and desk clerks' demographics:

	Front Desk Staff	Desk Clerk
Average age	37	37
Gender ratio	Male, 34.1% Female, 65.9%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between front desk staff and desk clerk duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front desk staff vs desk clerk skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%