Front desk staff vs front desk concierge

The differences between front desk staff and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk staff vs front desk concierge overview

	Front Desk Staff	Front Desk Concierge
Yearly salary	$28,916	$30,292
Hourly rate	$13.90	$14.56
Growth rate	-	-
Number of jobs	140,094	65,071
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

Front desk staff vs front desk concierge salary

Front desk staff and front desk concierges have different pay scales, as shown below.

	Front Desk Staff	Front Desk Concierge
Average salary	$28,916	$30,292
Salary range	Between $21,000 And $38,000	Between $22,000 And $40,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Univ Of Colorado-Colorado Spgs	Gensler
Best paying industry	Education	Media

Differences between front desk staff and front desk concierge education

There are a few differences between a front desk staff and a front desk concierge in terms of educational background:

	Front Desk Staff	Front Desk Concierge
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk staff vs front desk concierge demographics

Here are the differences between front desk staff' and front desk concierges' demographics:

	Front Desk Staff	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 34.1% Female, 65.9%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk staff and front desk concierge duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk staff vs front desk concierge skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Office and Administrative Industry
Front Desk Staff
Front Desk Staff vs Front Desk Concierge

Updated January 8, 2025

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