Front desk staff vs front desk lead

The differences between front desk staff and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk staff vs front desk lead overview

	Front Desk Staff	Front Desk Lead
Yearly salary	$28,916	$29,851
Hourly rate	$13.90	$14.35
Growth rate	-	-
Number of jobs	140,094	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

Front desk staff vs front desk lead salary

Front desk staff and front desk leads have different pay scales, as shown below.

	Front Desk Staff	Front Desk Lead
Average salary	$28,916	$29,851
Salary range	Between $21,000 And $38,000	Between $19,000 And $46,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Univ Of Colorado-Colorado Spgs	Microsoft
Best paying industry	Education	Retail

Differences between front desk staff and front desk lead education

There are a few differences between a front desk staff and a front desk lead in terms of educational background:

	Front Desk Staff	Front Desk Lead
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Front desk staff vs front desk lead demographics

Here are the differences between front desk staff' and front desk leads' demographics:

	Front Desk Staff	Front Desk Lead
Average age	37	37
Gender ratio	Male, 34.1% Female, 65.9%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk staff and front desk lead duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front desk staff vs front desk lead skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%