Front desk staff vs front office clerk

The differences between front desk staff and front office clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office clerk has an average salary of $31,051, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a front office clerk are patients, check-in, and data entry.

Front desk staff vs front office clerk overview

	Front Desk Staff	Front Office Clerk
Yearly salary	$28,916	$31,051
Hourly rate	$13.90	$14.93
Growth rate	-	-5%
Number of jobs	140,094	163,789
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Associate Degree, 28%
Average age	37	47
Years of experience	-	2

Front desk staff vs front office clerk salary

Front desk staff and front office clerks have different pay scales, as shown below.

	Front Desk Staff	Front Office Clerk
Average salary	$28,916	$31,051
Salary range	Between $21,000 And $38,000	Between $25,000 And $37,000
Highest paying City	New York, NY	Minneapolis, MN
Highest paying state	New York	Alaska
Best paying company	Univ Of Colorado-Colorado Spgs	Limbach
Best paying industry	Education	Government

Differences between front desk staff and front office clerk education

There are a few differences between a front desk staff and a front office clerk in terms of educational background:

	Front Desk Staff	Front Office Clerk
Most common degree	Bachelor's Degree, 62%	Associate Degree, 28%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Front desk staff vs front office clerk demographics

Here are the differences between front desk staff' and front office clerks' demographics:

	Front Desk Staff	Front Office Clerk
Average age	37	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage	13%	6%

Differences between front desk staff and front office clerk duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front office clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.

Front desk staff vs front office clerk skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common front office clerk skills

Patients, 34%
Check-In, 8%
Data Entry, 8%
Customer Service, 7%
Front Desk, 4%
Appointment Scheduling, 4%