Front desk staff vs guest services agent

The differences between front desk staff and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services agent has an average salary of $29,063, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Front desk staff vs guest services agent overview

	Front Desk Staff	Guest Services Agent
Yearly salary	$28,916	$29,063
Hourly rate	$13.90	$13.97
Growth rate	-	-
Number of jobs	140,094	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Front desk staff vs guest services agent salary

Front desk staff and guest services agents have different pay scales, as shown below.

	Front Desk Staff	Guest Services Agent
Average salary	$28,916	$29,063
Salary range	Between $21,000 And $38,000	Between $23,000 And $36,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Univ Of Colorado-Colorado Spgs	East-West Center
Best paying industry	Education	Hospitality

Differences between front desk staff and guest services agent education

There are a few differences between a front desk staff and a guest services agent in terms of educational background:

	Front Desk Staff	Guest Services Agent
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Front desk staff vs guest services agent demographics

Here are the differences between front desk staff' and guest services agents' demographics:

	Front Desk Staff	Guest Services Agent
Average age	37	37
Gender ratio	Male, 34.1% Female, 65.9%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	13%	13%

Differences between front desk staff and guest services agent duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Front desk staff vs guest services agent skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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Front Desk Staff
Front Desk Staff vs Guest Services Agent

Updated January 8, 2025

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