Front desk staff vs service desk analyst

The differences between front desk staff and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk staff include customer service, check-in and facility tours. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Front desk staff vs service desk analyst overview

	Front Desk Staff	Service Desk Analyst
Yearly salary	$28,916	$45,397
Hourly rate	$13.90	$21.83
Growth rate	-	-
Number of jobs	140,094	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Front desk staff vs service desk analyst salary

Front desk staff and service desk analysts have different pay scales, as shown below.

	Front Desk Staff	Service Desk Analyst
Average salary	$28,916	$45,397
Salary range	Between $21,000 And $38,000	Between $30,000 And $67,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Univ Of Colorado-Colorado Spgs	The Citadel
Best paying industry	Education	Technology

Differences between front desk staff and service desk analyst education

There are a few differences between a front desk staff and a service desk analyst in terms of educational background:

	Front Desk Staff	Service Desk Analyst
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Front desk staff vs service desk analyst demographics

Here are the differences between front desk staff' and service desk analysts' demographics:

	Front Desk Staff	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 34.1% Female, 65.9%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between front desk staff and service desk analyst duties and responsibilities

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Front desk staff vs service desk analyst skills

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Front Desk Staff
Front Desk Staff vs Service Desk Analyst

Updated January 8, 2025

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