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General sales associate vs sales associate and customer service

The differences between general sales associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a general sales associate has an average salary of $29,328, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a general sales associate include POS, work ethic and food preparation. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

General sales associate vs sales associate and customer service overview

General Sales AssociateSales Associate And Customer Service
Yearly salary$29,328$28,654
Hourly rate$14.10$13.78
Growth rate--4%
Number of jobs383,009298,588
Job satisfaction--
Most common degreeBachelor's Degree, 36%High School Diploma, 34%
Average age4140
Years of experience-12

What does a general sales associate do?

The job of a general sales associate is to provide great customer service and increase the revenue of a business. They sell products and services and help customers find the right product. Depending on the retail store, their responsibilities may involve organizing store shelves, answering customers' questions, ringing up purchases, operating the cash register, and greeting customers. They may also be expected to take full charge of the managing of all financial transactions and balancing drawers.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

General sales associate vs sales associate and customer service salary

General sales associates and sales associate and customer services have different pay scales, as shown below.

General Sales AssociateSales Associate And Customer Service
Average salary$29,328$28,654
Salary rangeBetween $21,000 And $39,000Between $21,000 And $38,000
Highest paying CityWashington, DCBellevue, WA
Highest paying stateHawaiiConnecticut
Best paying companyKaufman Dolowich & VoluckGEICO
Best paying industryAutomotiveManufacturing

Differences between general sales associate and sales associate and customer service education

There are a few differences between a general sales associate and a sales associate and customer service in terms of educational background:

General Sales AssociateSales Associate And Customer Service
Most common degreeBachelor's Degree, 36%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

General sales associate vs sales associate and customer service demographics

Here are the differences between general sales associates' and sales associate and customer services' demographics:

General Sales AssociateSales Associate And Customer Service
Average age4140
Gender ratioMale, 60.2% Female, 39.8%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 9.6% Unknown, 5.6% Hispanic or Latino, 18.5% Asian, 7.2% White, 58.4% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between general sales associate and sales associate and customer service duties and responsibilities

General sales associate example responsibilities.

  • Supervise women's department, manage jewelry department, assist customers on finalizing purchases
  • Exhibit rudimentary math skills and advance communication skills when efficiently cashiering in a fast pace environment.
  • Perform minor repairs on Kohl's jewelry like changing watch batteries and removing watch links.

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

General sales associate vs sales associate and customer service skills

Common general sales associate skills
  • POS, 15%
  • Work Ethic, 14%
  • Food Preparation, 11%
  • PowerPoint, 10%
  • Customer Service, 10%
  • Lead Generation, 9%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%