Guest service representative vs customer service desk

The differences between guest service representatives and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service representative and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest service representative include reservations, guest service and cleanliness. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Guest service representative vs customer service desk overview

	Guest Service Representative	Customer Service Desk
Yearly salary	$26,847	$34,599
Hourly rate	$12.91	$16.63
Growth rate	-4%	-4%
Number of jobs	142,302	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Guest service representative vs customer service desk salary

Guest service representatives and customer service desks have different pay scales, as shown below.

	Guest Service Representative	Customer Service Desk
Average salary	$26,847	$34,599
Salary range	Between $20,000 And $34,000	Between $25,000 And $47,000
Highest paying City	Seattle, WA	Atwater, CA
Highest paying state	Washington	Alaska
Best paying company	Seattle Seahawks	SAIC
Best paying industry	Retail	Manufacturing

Differences between guest service representative and customer service desk education

There are a few differences between a guest service representative and a customer service desk in terms of educational background:

	Guest Service Representative	Customer Service Desk
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Guest service representative vs customer service desk demographics

Here are the differences between guest service representatives' and customer service desks' demographics:

	Guest Service Representative	Customer Service Desk
Average age	40	40
Gender ratio	Male, 29.9% Female, 70.1%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest service representative and customer service desk duties and responsibilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Guest service representative vs customer service desk skills

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Guest Service Representative
Guest Service Representative vs Customer Service Desk

Updated January 8, 2025

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