Guest service representative vs front desk representative

The differences between guest service representatives and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest service representative include reservations, guest service and cleanliness. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Guest service representative vs front desk representative overview

	Guest Service Representative	Front Desk Representative
Yearly salary	$26,847	$29,224
Hourly rate	$12.91	$14.05
Growth rate	-4%	-
Number of jobs	142,302	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 38%
Average age	40	37
Years of experience	12	-

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Guest service representative vs front desk representative salary

Guest service representatives and front desk representatives have different pay scales, as shown below.

	Guest Service Representative	Front Desk Representative
Average salary	$26,847	$29,224
Salary range	Between $20,000 And $34,000	Between $22,000 And $37,000
Highest paying City	Seattle, WA	Southampton, NY
Highest paying state	Washington	New York
Best paying company	Seattle Seahawks	Eye Consultants of Atlanta
Best paying industry	Retail	Retail

Differences between guest service representative and front desk representative education

There are a few differences between a guest service representative and a front desk representative in terms of educational background:

	Guest Service Representative	Front Desk Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Guest service representative vs front desk representative demographics

Here are the differences between guest service representatives' and front desk representatives' demographics:

	Guest Service Representative	Front Desk Representative
Average age	40	37
Gender ratio	Male, 29.9% Female, 70.1%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	7%	13%

Differences between guest service representative and front desk representative duties and responsibilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Guest service representative vs front desk representative skills

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Guest Service Representative vs. similar jobs

Guest Service Representative related careers

Guest Service Representative related jobs

Guest Service Representative jobs by location

Zippia Careers
Office and Administrative Industry
Guest Service Representative
Guest Service Representative vs Front Desk Representative

Updated January 8, 2025

Browse office and administrative jobs