Guest service representative vs guest relations representative

The differences between guest service representatives and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest relations representative has an average salary of $28,790, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest service representative include reservations, guest service and cleanliness. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Guest service representative vs guest relations representative overview

	Guest Service Representative	Guest Relations Representative
Yearly salary	$26,847	$28,790
Hourly rate	$12.91	$13.84
Growth rate	-4%	-
Number of jobs	142,302	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 55%
Average age	40	37
Years of experience	12	-

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Guest service representative vs guest relations representative salary

Guest service representatives and guest relations representatives have different pay scales, as shown below.

	Guest Service Representative	Guest Relations Representative
Average salary	$26,847	$28,790
Salary range	Between $20,000 And $34,000	Between $22,000 And $36,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Seattle Seahawks	-
Best paying industry	Retail	-

Differences between guest service representative and guest relations representative education

There are a few differences between a guest service representative and a guest relations representative in terms of educational background:

	Guest Service Representative	Guest Relations Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Guest service representative vs guest relations representative demographics

Here are the differences between guest service representatives' and guest relations representatives' demographics:

	Guest Service Representative	Guest Relations Representative
Average age	40	37
Gender ratio	Male, 29.9% Female, 70.1%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	7%	13%

Differences between guest service representative and guest relations representative duties and responsibilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Guest service representative vs guest relations representative skills

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Guest Service Representative
Guest Service Representative vs Guest Relations Representative

Updated January 8, 2025

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