Guest service representative vs guest services agent

The differences between guest service representatives and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services agent has an average salary of $29,063, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest service representative include reservations, guest service and cleanliness. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Guest service representative vs guest services agent overview

	Guest Service Representative	Guest Services Agent
Yearly salary	$26,847	$29,063
Hourly rate	$12.91	$13.97
Growth rate	-4%	-
Number of jobs	142,302	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 50%
Average age	40	37
Years of experience	12	-

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Guest service representative vs guest services agent salary

Guest service representatives and guest services agents have different pay scales, as shown below.

	Guest Service Representative	Guest Services Agent
Average salary	$26,847	$29,063
Salary range	Between $20,000 And $34,000	Between $23,000 And $36,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Seattle Seahawks	East-West Center
Best paying industry	Retail	Hospitality

Differences between guest service representative and guest services agent education

There are a few differences between a guest service representative and a guest services agent in terms of educational background:

	Guest Service Representative	Guest Services Agent
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Guest service representative vs guest services agent demographics

Here are the differences between guest service representatives' and guest services agents' demographics:

	Guest Service Representative	Guest Services Agent
Average age	40	37
Gender ratio	Male, 29.9% Female, 70.1%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	7%	13%

Differences between guest service representative and guest services agent duties and responsibilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Guest service representative vs guest services agent skills

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

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Office and Administrative Industry
Guest Service Representative
Guest Service Representative vs Guest Services Agent

Updated January 8, 2025

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