Guest services agent vs business assistant

Differences between guest services agent and business assistant duties and responsibilities

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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Business assistant example responsibilities.

• Utilize Salesforce CRM to research, qualify, and organize potential leads.
• Manage personnel administration including hiring, benefits, records management, payroll administration and performance reviews.
• Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Used complex SQL queries for data analysis, create store procedures and Unix scripts.
• Process accurate orders in a timely manner using POS create system for JASON OE.
• Contact physician's office to receive code if missing, ICD-9 coding when necessary.
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