Guest services associate vs customer care associate

The differences between guest services associates and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services associate and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for a guest services associate include PET, product knowledge and guest service. The most important skills for a customer care associate are customer care, patients, and customer service.

Guest services associate vs customer care associate overview

	Guest Services Associate	Customer Care Associate
Yearly salary	$29,021	$33,115
Hourly rate	$13.95	$15.92
Growth rate	-4%	-4%
Number of jobs	114,437	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Guest services associate vs customer care associate salary

Guest services associates and customer care associates have different pay scales, as shown below.

	Guest Services Associate	Customer Care Associate
Average salary	$29,021	$33,115
Salary range	Between $22,000 And $37,000	Between $24,000 And $43,000
Highest paying City	San Francisco, CA	San Diego, CA
Highest paying state	Alaska	California
Best paying company	Stanford University	Centennial Bank
Best paying industry	Retail	Insurance

Differences between guest services associate and customer care associate education

There are a few differences between a guest services associate and a customer care associate in terms of educational background:

	Guest Services Associate	Customer Care Associate
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Guest services associate vs customer care associate demographics

Here are the differences between guest services associates' and customer care associates' demographics:

	Guest Services Associate	Customer Care Associate
Average age	40	40
Gender ratio	Male, 34.5% Female, 65.5%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services associate and customer care associate duties and responsibilities

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Guest services associate vs customer care associate skills

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Guest Services Associate
Guest Services Associate vs Customer Care Associate

Updated January 8, 2025

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