Guest services associate vs guest service supervisor

The differences between guest services associates and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a guest services associate, becoming a guest service supervisor takes usually requires 4-6 years. Additionally, a guest service supervisor has an average salary of $34,413, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for a guest services associate include PET, product knowledge and guest service. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Guest services associate vs guest service supervisor overview

	Guest Services Associate	Guest Service Supervisor
Yearly salary	$29,021	$34,413
Hourly rate	$13.95	$16.54
Growth rate	-4%	-4%
Number of jobs	114,437	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Average age	40	47
Years of experience	12	6

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Guest services associate vs guest service supervisor salary

Guest services associates and guest service supervisors have different pay scales, as shown below.

	Guest Services Associate	Guest Service Supervisor
Average salary	$29,021	$34,413
Salary range	Between $22,000 And $37,000	Between $27,000 And $42,000
Highest paying City	San Francisco, CA	Seattle, WA
Highest paying state	Alaska	Washington
Best paying company	Stanford University	NBCUniversal
Best paying industry	Retail	Retail

Differences between guest services associate and guest service supervisor education

There are a few differences between a guest services associate and a guest service supervisor in terms of educational background:

	Guest Services Associate	Guest Service Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	Cornell University

Guest services associate vs guest service supervisor demographics

Here are the differences between guest services associates' and guest service supervisors' demographics:

	Guest Services Associate	Guest Service Supervisor
Average age	40	47
Gender ratio	Male, 34.5% Female, 65.5%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between guest services associate and guest service supervisor duties and responsibilities

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Guest services associate vs guest service supervisor skills

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Office and Administrative Industry
Guest Services Associate
Guest Services Associate vs Guest Service Supervisor

Updated January 8, 2025

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