Guest services vs customer service technician

The differences between guest services and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a customer service technician are basic math, math, and pathogens.

Guest services vs customer service technician overview

	Guest Services	Customer Service Technician
Yearly salary	$27,247	$36,757
Hourly rate	$13.10	$17.67
Growth rate	-4%	-4%
Number of jobs	94,619	282,953
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

Guest services vs customer service technician salary

Guest services and customer service technicians have different pay scales, as shown below.

	Guest Services	Customer Service Technician
Average salary	$27,247	$36,757
Salary range	Between $20,000 And $35,000	Between $27,000 And $49,000
Highest paying City	New York, NY	Newark, DE
Highest paying state	New York	Massachusetts
Best paying company	Columbia University in the City of New York	GAVS Technologies
Best paying industry	Retail	Manufacturing

Differences between guest services and customer service technician education

There are a few differences between a guest services and a customer service technician in terms of educational background:

	Guest Services	Customer Service Technician
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Guest services vs customer service technician demographics

Here are the differences between guest services' and customer service technicians' demographics:

	Guest Services	Customer Service Technician
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and customer service technician duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Guest services vs customer service technician skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

Guest Services vs. similar jobs

Guest Services related careers

Guest Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Services
Guest Services vs Customer Service Technician

Updated January 8, 2025

Browse office and administrative jobs