Guest services vs customer services coordinator

The differences between guest services and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a customer services coordinator. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Guest services vs customer services coordinator overview

	Guest Services	Customer Services Coordinator
Yearly salary	$27,247	$35,520
Hourly rate	$13.10	$17.08
Growth rate	-4%	-4%
Number of jobs	94,619	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Guest services vs customer services coordinator salary

Guest services and customer services coordinators have different pay scales, as shown below.

	Guest Services	Customer Services Coordinator
Average salary	$27,247	$35,520
Salary range	Between $20,000 And $35,000	Between $27,000 And $45,000
Highest paying City	New York, NY	Richmond, CA
Highest paying state	New York	Massachusetts
Best paying company	Columbia University in the City of New York	Stanford University
Best paying industry	Retail	Finance

Differences between guest services and customer services coordinator education

There are a few differences between a guest services and a customer services coordinator in terms of educational background:

	Guest Services	Customer Services Coordinator
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Guest services vs customer services coordinator demographics

Here are the differences between guest services' and customer services coordinators' demographics:

	Guest Services	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and customer services coordinator duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Guest services vs customer services coordinator skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Office and Administrative Industry
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Guest Services vs Customer Services Coordinator

Updated January 8, 2025

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