Help desk team lead vs support analyst

The differences between help desk team leads and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk team lead and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $72,204 average annual salary of a help desk team lead.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Help desk team lead vs support analyst overview

	Help Desk Team Lead	Support Analyst
Yearly salary	$72,204	$75,989
Hourly rate	$34.71	$36.53
Growth rate	10%	10%
Number of jobs	63,491	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Help desk team lead vs support analyst salary

Help desk team leads and support analysts have different pay scales, as shown below.

	Help Desk Team Lead	Support Analyst
Average salary	$72,204	$75,989
Salary range	Between $57,000 And $90,000	Between $50,000 And $114,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Finance

Differences between help desk team lead and support analyst education

There are a few differences between a help desk team lead and a support analyst in terms of educational background:

	Help Desk Team Lead	Support Analyst
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk team lead vs support analyst demographics

Here are the differences between help desk team leads' and support analysts' demographics:

	Help Desk Team Lead	Support Analyst
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk team lead and support analyst duties and responsibilities

Help desk team lead example responsibilities.

Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Implement TCP/IP core networking services.
Assist setup of CITRIX for end users.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Help desk team lead vs support analyst skills

Common help desk team lead skills

Technical Support, 11%
Desk Support, 7%
Help Desk, 5%
Remedy, 5%
SLA, 4%
ITIL, 4%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%