Hotel reservation agent vs front desk agent

The differences between hotel reservation agents and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel reservation agent has an average salary of $33,694, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a hotel reservation agent include reservations, hotel reservations and booking. The most important skills for a front desk agent are reservations, team work, and guest service.

Hotel reservation agent vs front desk agent overview

	Hotel Reservation Agent	Front Desk Agent
Yearly salary	$33,694	$31,008
Hourly rate	$16.20	$14.91
Growth rate	-	-
Number of jobs	199,725	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

Hotel reservation agent vs front desk agent salary

Hotel reservation agents and front desk agents have different pay scales, as shown below.

	Hotel Reservation Agent	Front Desk Agent
Average salary	$33,694	$31,008
Salary range	Between $27,000 And $40,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between hotel reservation agent and front desk agent education

There are a few differences between a hotel reservation agent and a front desk agent in terms of educational background:

	Hotel Reservation Agent	Front Desk Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Hotel reservation agent vs front desk agent demographics

Here are the differences between hotel reservation agents' and front desk agents' demographics:

	Hotel Reservation Agent	Front Desk Agent
Average age	37	37
Gender ratio	Male, 30.0% Female, 70.0%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 8.9% Unknown, 6.9% Hispanic or Latino, 24.1% Asian, 10.5% White, 48.2% American Indian and Alaska Native, 1.5%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between hotel reservation agent and front desk agent duties and responsibilities

Hotel reservation agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Provide customer service by answering telephone calls regarding hotel reservations.
Compute tour reservations from the sales department utilizing hotel facility.
Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Hotel reservation agent vs front desk agent skills

Common hotel reservation agent skills

Reservations, 40%
Hotel Reservations, 6%
Booking, 5%
Front Desk, 5%
Room Reservations, 4%
Inbound Calls, 4%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

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Office and Administrative Industry
Hotel Reservation Agent
Hotel Reservation Agent vs Front Desk Agent

Updated January 8, 2025

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