Hotel reservation agent vs front desk clerk

The differences between hotel reservation agents and front desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel reservation agent has an average salary of $33,694, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a hotel reservation agent include reservations, hotel reservations and booking. The most important skills for a front desk clerk are reservations, customer service, and night audit.

Hotel reservation agent vs front desk clerk overview

	Hotel Reservation Agent	Front Desk Clerk
Yearly salary	$33,694	$26,669
Hourly rate	$16.20	$12.82
Growth rate	-	-
Number of jobs	199,725	141,042
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 35%
Average age	37	37
Years of experience	-	-

Hotel reservation agent vs front desk clerk salary

Hotel reservation agents and front desk clerks have different pay scales, as shown below.

	Hotel Reservation Agent	Front Desk Clerk
Average salary	$33,694	$26,669
Salary range	Between $27,000 And $40,000	Between $21,000 And $33,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Hawaii
Best paying company	-	Hilton Grand Vacations
Best paying industry	-	Retail

Differences between hotel reservation agent and front desk clerk education

There are a few differences between a hotel reservation agent and a front desk clerk in terms of educational background:

	Hotel Reservation Agent	Front Desk Clerk
Most common degree	Bachelor's Degree, 37%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Hotel reservation agent vs front desk clerk demographics

Here are the differences between hotel reservation agents' and front desk clerks' demographics:

	Hotel Reservation Agent	Front Desk Clerk
Average age	37	37
Gender ratio	Male, 30.0% Female, 70.0%	Male, 24.2% Female, 75.8%
Race ratio	Black or African American, 8.9% Unknown, 6.9% Hispanic or Latino, 24.1% Asian, 10.5% White, 48.2% American Indian and Alaska Native, 1.5%	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between hotel reservation agent and front desk clerk duties and responsibilities

Hotel reservation agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Provide customer service by answering telephone calls regarding hotel reservations.
Compute tour reservations from the sales department utilizing hotel facility.
Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Hotel reservation agent vs front desk clerk skills

Common hotel reservation agent skills

Reservations, 40%
Hotel Reservations, 6%
Booking, 5%
Front Desk, 5%
Room Reservations, 4%
Inbound Calls, 4%

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

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Office and Administrative Industry
Hotel Reservation Agent
Hotel Reservation Agent vs Front Desk Clerk

Updated January 8, 2025

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