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The differences between implementation technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an implementation technician and a desk support technician. Additionally, an implementation technician has an average salary of $92,600, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for an implementation technician include technical support, cisco ios and provisioning. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Implementation Technician | Desk Support Technician | |
| Yearly salary | $92,600 | $40,715 |
| Hourly rate | $44.52 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 64,750 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Customer satisfaction is the core of a successful business. Implementation technicians, otherwise referred to as implementation specialists, make sure that a client not only buys their products, but also has a positive experience with the product. Implementation technicians build and customize software to meet clients' specifications. It is also their duty to teach customers how to install and utilize the customized software. To ensure you produce a job that meets the specifications, they collect data and ask for feedback. In all, making a satisfied client is their core responsibility.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Implementation technicians and desk support technicians have different pay scales, as shown below.
| Implementation Technician | Desk Support Technician | |
| Average salary | $92,600 | $40,715 |
| Salary range | Between $63,000 And $134,000 | Between $26,000 And $62,000 |
| Highest paying City | - | South San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | BNY Mellon |
| Best paying industry | - | Technology |
There are a few differences between an implementation technician and a desk support technician in terms of educational background:
| Implementation Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between implementation technicians' and desk support technicians' demographics:
| Implementation Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 13.7% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |