Information technology specialist jobs in Elk River, MN - 832 jobs

Provide Help Desk support by being point of contact for internal users seeking technical assistance on issues related to software, hardware, and network connectivity; analyze and troubleshoot software and hardware issues through resolution. Assist users with smartphone and mobile device network connectivity issues. Provide Hardware Support by maintaining firm assets, including installing, configuring, diagnosing, repairing and upgrading firm hardware including PCs, thin clients, and scanners while ensuring optimal performance. Maintain an up-to-date firm asset inventory. *Skills* Troubleshooting, windows support, outlook, ticketing system, customer service oriented, Technical support, Customer service, Help desk support, Windows 10, Desktop, Support, Help desk *Additional Skills & Qualifications* * Troubleshoot and assist callers in solving systems, software, hardware, and procedural problems. Ensures issues are tracked through resolution in a timely manner; works with internal IT team or external technical support as needed for resolution of unresolved issues. * Maintain a ticketing system for tracking purposes of all help desk calls with detailed and accurate documentation of assistance provided; analyze call ticket history to discover any underlying issues or trends. * Assist in setup of AV equipment in conference rooms; assists users with email account setup on smartphones. * Set up user workstations; handle moving and hookup of equipment during office moves; install and configure the firm's computer hardware operating systems and applications on thin clients and PCs; manage and configure UI for scanners; diagnose and solve hardware faults; escalate unresolved hardware problems to external support vendor when needed. * Maintain hardware inventory database; manage firm's check-out pool of hardware, including laptops, mobile hotspots, etc. * Create and maintain detailed instructional documentation of all processes performed. Assess and track down resolutions to internal customer issues and requests with a sense of urgency and resolve to provide an answer or update on the status of the incident or request. Other duties may be assigned. *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of Minneapolis, MN. *Pay and Benefits*The pay range for this position is $20.00 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Minneapolis,MN. *Application Deadline*This position is anticipated to close on Jan 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

What success looks like in this role: This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Key Responsibilities Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. You will be successful in this role if you have: Required Skills & Experience Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients. Key Performance Indicators (KPIs) Influenced and sourced Total Contract Value (TCV). Win performance and conversion rate of PoV projects to fully scoped and funded engagements. Pipeline generation and qualification targets. Number of client meetings, demos, and workshops delivered. Contribution to upsell/cross-sell opportunities and customer retention rates. Client satisfaction scores related to pre-sales engagements. Preferred Qualifications Essential: ServiceNow certifications - CSA, CIS, and CTA. Desirable: ServiceNow CMA. BMC Helix ITSM Implementation Specialist. BMC Certified Expert / Architect. Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista). Minimum 8 Years Prior experience in consulting or professional services environments. Benefit Highlights: Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. Video Interview Notice: At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-JV1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. **IT Audit Specialist - ITGC, SOC 2 & SOX Compliance** **Location:** + San Jose / Bay Area: + Minneapolis: + Houston: + Louisville: **Employment Type:** Full-Time **Remote/Hybrid Options:** Hybrid Role Salary Range: $120k-$150k, depending on experience **About the Role** We are seeking a highly skilled IT Audit Specialist to lead IT General Controls (ITGC) audits in support of SOC 2 and SOX compliance. This role is critical to ensuring the integrity, reliability, and security of our IT systems and processes. The ideal candidate will bring deep experience in ITGC audits, tool selection, continuous improvement, and cross-functional project management. **Key Responsibilities** + Lead the planning, execution, and reporting of ITGC audit controls as necessary to support audit activities. (e.g. SOC 2, SOX) + Manage audit readiness and coordination with external auditors and internal stakeholders. + Evaluate and enhance ITGC frameworks across infrastructure, applications, and data environments. + Drive continuous improvement initiatives to strengthen control environments and reduce audit findings. + Identify process and technology improvements to support ITGC monitoring, evidence collection, and automation. + Collaborate with IT, Security, and Compliance teams to ensure alignment with regulatory requirements. + Track and report on remediation efforts and control maturity. + Communicate audit results, risks, and recommendations clearly to technical and executive audiences. + Stay current on regulatory changes, audit trends, and emerging technologies. **Qualifications** + Bachelor's degree in Information Systems, Accounting, or related field. + 5+ years of experience managing ITGC audits, preferably in SOC 2 and SOX environments. + Strong understanding of IT control frameworks (e.g., COBIT, NIST, ISO 27001). + Proven experience with audit tool selection and implementation. + Excellent project management and stakeholder communication skills. + Professional certifications such as CISA, CISSP, or CRISC are strongly preferred. **Preferred Experience** + Familiarity with cloud platforms (AWS, Azure, GCP). + Experience with GRC platforms and audit automation tools. + Background in enterprise environments with complex IT landscapes. + Prior experience managing or leading audit activities We are unable to provide immigration sponsorship for this position. \#LI-JS1 #LI-Hybrid **Benefits Overview** **Health & Welfare:** Medical, dental, vision, prescription drug benefits, company-paid short term and long term disability, basic group life and AD&D, and mental wellness support through Spring Health **Time Off Benefits:** Paid vacation, company-paid holidays, and paid sick leave. **Financial Benefits:** 401(k) retirement savings plan **Reasonable Accommodations** If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number. **Third-Party Recruiting Disclaimer** Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. **Pay Disclosure & Considerations** Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. **Equal Employment Opportunity Employer** Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law **Job Details** **Pay Type** **Salary** **Education Level** **Bachelor's Degree** **Travel Required** **Yes** **Hiring Min Rate** **120,000 USD** **Hiring Max Rate** **150,000 USD**

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Veranex has partnered with Genius Talent in search of an IT Help Desk Specialist to help troubleshoot and assistance end user support environment for both national and region employees. The IT Help Desk Specialist will utilize a number of security, cloud, and software applications to assist everyday functions of Users while growing and helping build out our support environment. This is a full time on-site position. Requirements: One to Three years of Help Desk experience One to Three years customer support experience Expertise in Microsoft Azure and Local Active Directory services Experience deploying and maintaining Windows systems Prefer experience with deploying and maintaining Mac systems Understanding of network related troubleshooting Education & Experience: Minimum 1-2 Years of experience Associate degree or equivalent certification courses a plus Must be extremely self-motivated and demonstrate excellent troubleshooting, communication, and organizational skills

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Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Job Title : Technical Support Specialist/Customer Service Location : 1985 Douglas Drive Golden Valley MN USA 55422 Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements • Understand SAP's functionality and be able to maneuver through the system efficiently • Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers • Relationship Management: to build and maintain strong business relationship with all customers Qualifications Basic Qualifications: • High school diploma or GED • Minimum of 1-2 years of customer service experience in an inbound call center • 6 months of SAP experience within the past 5 years • Proficient skills in MS Word, Excel and Outlook Additional Qualifications: • BS in Business, or related degree preferred Additional Information To get further details or to apply, please contact: Ujjwal Mane ujjwal.mane(at) collabera.com ************

Job Title: Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We have great opportunities for a customer-focused IT Help Desk Technician (IT Support Center Technician) to join our talented team. Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related our franchisees' use of the Company's proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child , Plato's Closet , Play It Again Sports , Music Go Round and Style Encore . Primary qualifications for the IT Support Center Technician role include: 2 - 4 years of computer-related support and/or education, with A+ and/or Network+ certification preferred Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience Point-of-Sale hardware experience a plus Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills Strong organizational and time management skills, with the ability to prioritize multiple cases and projects Ability to build strong relationships in a collaborative, team environment Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees Must be available to work some nights, weekends, and holidays (rotated across staff) Familiarity with or willingness to learn AI technologies (e.g., Microsoft Copilot, chatbots, Ai-powered code editors, automation platforms). Demonstrated openness to adopting innovative technologies, including AI-based solutions, and a positive attitude toward continuous learning. The IT Support Center Technician role is on-site at Winmark's Plymouth, Minnesota location. Annual salary is $45,000 - $50,000 DOQ, plus discretionary profit sharing and great benefits package. At Winmark Corporation you will work in collaboration with others who are passionate about cultivating strong relationships and those who want to make a positive influence on communities, while making a sustainable impact on the world. At Winmark you will discover what it's like to work for a company where taking care of our people is genuinely a top priority - where we seek out those looking for a career, not just a job, and we offer exceptional benefits. In exchange for your talent, Winmark offers rich health and welfare benefits such as a low premium, low deductible health plan, dental insurance, company-paid life and short-term disability insurance, generous paid time off, profit sharing, 401(k) retirement plan, and more. Open doors, relationships and taking care of our people are essentials of the Winmark culture; we offer career pathing, development opportunities and promote from within. Looking to surround yourself by people that help you become your best you, then let's connect! Local candidates preferred; no relocation assistance.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded. Job Duties and Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Adaptability to changing processes and technology Works well within team interactions Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM's ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Basic Qualifications: A passion for technology and a desire to learn Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration. A minimum 3.0 GPA is preferred Excellent customer service skills Focused on attention to detail Maintains a reasonable capacity level for stress tolerance Knowledge of Microsoft Office, including Word, Excel and Visio Knowledge of Apple and Windows-based software/hardware Excellent written and verbal communication, problem solving and analytical skills. Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. Ability to travel up to 25% Preferred Qualifications: Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration. Experience with Office 365 and associated workloads including Email and SharePoint Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $29 - $35 per hour

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities * Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. * Maintain college computing hardware and software. * Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications * Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). * Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. * Basic working knowledge of one or more network operating systems, including administration of user accounts. * Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements * This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. * This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification * Experience supporting technology usage in an educational setting. * Strong customer service experience and skills. * Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs - Employees" in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. * Cover letter/letter of interest. * Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

IT Vendor Specialist · Vendor Relationship Management: Serve as primary contact, build strong relationships, and facilitate communication. · Contract & Procurement: Assist in negotiating, draft, and manage IT contracts, renewals, and amendments (RFPs, RFIs). · Performance & Compliance: Monitor vendor performance against SLAs, KPIs, and contractual obligations; research disputes, provide findings and supporting documentation to your manager. · Strategic Alignment: Understand business needs, align IT vendor strategies with company goals, and develop vendor roadmaps. · Risk Management: Ensure compliance with policies, laws, and security standards; assess vendor risks. · Internal Coordination: Collaborate with department managers to gather requirements and resolve issues. · Reporting & Documentation: Maintain contract repositories, track vendor data, and report on vendor performance to your manager. In addition to primary position: · Assist with IT helpdesk duties. Examples - Password lockout requests and first level light IT troubleshooting. · IT administrative tasks. May include filing, scanning and organizing the department IT drive. · Documentation review and suggestions. · Independently prioritize day-to-day activities and unexpected distractions. · Quickly resolve problems with client requests and follow through with vendor shortcomings. · Comply with SharePoint Credit Union policies and procedures. · Assist in other areas or advanced IT activates as needed. Ability to confidently perform the above tasks, initiative to work with teams, and grow with the credit union. Internal candidates must have been with SharePoint CU and/or within their current role for at least 6 months. Minimum one year education and/or experience in IT or vendor relations or in the process of working toward these qualifications. You are expected to be flexible and handle tasks outside the core job description, examples may include but not limited to, covering for colleagues, assisting with new system rollouts, handling unexpected support issues, or even some light facilities work. Important note: This role is an in‑office position. SHAREPOINT CREDIT UNION is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. Maintain college computing hardware and software. Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. Basic working knowledge of one or more network operating systems, including administration of user accounts. Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification Experience supporting technology usage in an educational setting. Strong customer service experience and skills. Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs - Employees” in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. Cover letter/letter of interest. Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively. From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance. Key Responsibilities * User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training. * System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components. * Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems. * Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays. 2026 anticipated starting salary range is $38.24 - $41.17 2026 salary range is $38.24 - $49.49 * Provide installation of software applications, PC hardware, and system training. * Provide technical support to end users by analyzing, troubleshooting, and implementing solutions to a wide variety of computer system hardware and software issues. * Provide help desk support for staff on system operational issues by phone or in person. * Gain basic knowledge and understanding of systems maintained by the City and provide assistance when required. * Assist in the development of the City's budget for the technology system needs and maintains a complete and current system inventory. * Communicate with vendors/consultants when needed to resolve issues. * Provide input on products, services, and vendors to meet the computing needs of the organization. * Assist with cabling and wiring functions for information systems at various City buildings. * Perform other duties as apparent or assigned. * Provide on-call coverage evenings, weekends, and holidays for IT related issues. Relationships and Contacts Under the general supervision of the IT Manager, the IT Technician: * Provides technical assistance to city staff; responding to equipment/system problems in a timely manner to effectively resolve problems which occur by the system or the user. * Must be capable of communicating and maintaining effective working relationships with coworkers, end users, and vendors. Knowledge/Skills/Abilities * Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems. Ability to explore and learn new technology. * Ability to support both desktop and shared resource systems. * Ability to repair, replace, and install equipment as needed. * Ability to listen to others for understanding of their needs and situations and communicate effectively, both orally and in written form, to assure quality applications development for the City of Lakeville. Physical Requirements and Working Conditions * This work requires the occasional exertion of up to 100 pounds of force; * Work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; * Work has standard vision requirements; * Vocal communication is required for expressing or exchanging ideas by means of the spoken word; * Hearing is required to perceive information at normal spoken word levels; * Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating motor vehicles or equipment and observing general surroundings and activities; * Work is generally in a quiet location (e.g. library, private offices). * Two-year degree or certificate in computer operations, information systems or related field. * Three years related work experience. * Experience in multiple platforms; Windows, and DOS. Linux and Unix experience desired. * Valid driver's license. * Must be able to successfully clear a criminal background check. PREFERRED QUALIFICATIONS: * Microsoft Certification. * Experience of Cisco networking equipment. * Experience of VMWare. * Experience with mobile wireless equipment. * Experience with police video equipment and software (i.e. body cameras, video recording and storage, evidence documentation systems, ticket writer, etc.) The City of Lakeville is an equal opportunity employer.

About Us: SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people. Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday - days. Essential Job Duties and Responsibilities: Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment. Provide computer/network support relating to software and hardware problems. Work directly with customers to provide services and help to resolve computer problems. Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem. Test programs and systems by analyzing them to determine likely problem areas. Install, maintain or assist with network hardware and software. Provide individual and group instruction, as needed, on the use of equipment and software, and on network features. Essential Qualifications: High School Diploma or equivalent required. Prior experience or training on computer systems or operations. Must have excellent written and verbal communication skills. Self-starter with ability to work with minimal supervision. Strong team player, well organized and flexible. Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC. Ability to detect, analyze and resolve computer software and network problems. Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis. Ability to correctly install and maintain computer hardware and software. Desirable Qualifications: Previous experience in a manufacturing environment. ADA Requirements: Typically sits, grasps items and performs keyboarding for frequent operation of a computer Stand, walk, bend, reach or otherwise move about regularly Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently Occasional exposure to typical machine shop physical hazards Travel by air or car frequently What SMC has to offer? Clean, Climate-Controlled Environment Stable schedule Paid holiday and PTO Health, dental, and vision insurance 401(k) retirement savings Life and disability insurance Promotional opportunities Training and career growth programs Amazing co-workers Tuition reimbursement Employee Assistance Program We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range. At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. #IND #LI-JB1

Job Description The Company: Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies. We are a team full of employees that believe in by working together we win together. We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution. We believe in making a difference every day. We offer performance- based bonuses. The Position: Getac has an opportunity for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity. Essential Job Duties Maintain professional and friendly relationships with customers Provide exceptional customer service support and assistance to clients. Communicate with clients using phone and email correspondence to resolve issues. Troubleshoot complicated hardware and software issues. Perform troubleshooting in a live production environment. Organize, maintain, and update CRM ticketing system. Work as needed to fulfill caseload requirements which may include on-call duties. Assist in service duties as necessary Field customer questions about general functionality and usage of the software systems. Validate customer reported issues in a professional manner. Provide appropriate solution/escalation based on analysis of customer reported issues. Triage issues and escalate as necessary to L2 or L3 engineers Experience & Education: 2+ years software/hardware technical support experience is required. Strong verbal and written communication skills are required. Network IT experience is preferred. Experience with Windows Server (OS, Networking) environment is required. Experience working with Law Enforcement/Military Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS. Experience with wireless/wired networking and VPN solutions is a plus. Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred Education/Licenses/Certifications Travel: Minimum Travel for Company meetings. The Location: Getac is located in Irvine, CA but this position would be a hybrid (3 days in office) position located in our Bloomington, MN office. Why Should You Apply? • Great Benefits, interesting work • Reasonable Hours to preserve a positive work/life balance • Engaging, supportive culture - we have FUN! *No outside recruiting is required Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.