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  • Information Technology Specialist (INFOSEC)

    Department of The Air Force

    Information technology specialist job in Dover, DE

    Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on
    $52.7k-139.7k yearly 22d ago
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  • IT Support Specialist

    Careers and Highline Warren

    Information technology specialist job in Elkton, MD

    Work Type: Onsite 5 days x week The IT Support Specialist is accountable for delivering desktop support to both on-site and remote internal customers within the company. This entails effectively overseeing a diverse range of customer calls, emails and in person requests by listening, interpreting, explaining, and understanding their needs. Collaboration within a team is crucial to ensure the highest level of customer service and responsiveness. In addition to providing support, this role involves maintaining and suggesting improvements to client technology, applications, peripherals, and configurations. ESSENTIAL FUNCTIONS Provide desktop support for internal clients on computer hardware, applications, peripheral devices, and software. Provide support for internal clients on IOS and Android mobile devices (phones/tablets) Collaborate effectively with teams; assisting and educate other team members in resolving complex technology issues. Interact with internal customers in a professional manner through phone, email or in person, providing superior customer service. Elevate issues to senior staff or outside contractors as needed; interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support and maintain IT assets (PC, Laptops, Tablets, Printers, Copiers, Network components). Enter, update, and close assigned work tickets in a timely manner. Recommend client technology changes to ensure that the company is utilizing technology in efficient ways to support business growth and improve customer satisfaction. Support and participate in PC replacement and imaging program. Support and participate in the company-wide printer/copier supply and maintenance program. Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance. Demonstrate regular and punctual attendance at the assigned work location. The ability to work under limited supervision. Detail-oriented with strong documentation and organizational skills. Adhere to established policies, procedures, agreements, and deadlines. Act as thoughtful stewards of the company and its resources. Participate in on-call rotation and follow the escalation process to provide 24/7 support. QUALIFICATIONS Associates degree in computer science, Information Technology or related, field; or equivalent work experience. Proven experience (2-4 years) in IT support roles with a focus on Microsoft operating systems and applications. In-depth knowledge of Microsoft Windows 10/11 and Office 365 suite (Word, Excel, PowerPoint, Outlook, etc.). Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Experience with software installation, configuration, and patch management for Microsoft systems and Office applications. Excellent communication and interpersonal skills with the ability to effectively interact with company staff at all levels. Detail-oriented with documentation and organizational skills. Microsoft Certifications, CompTIA A+ or equivalent are a plus.
    $42k-74k yearly est. 22d ago
  • R&D IT Specialist

    0003-The Chemours India

    Information technology specialist job in Newark, DE

    As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking an R&D IT Specialist to join our team at the Chemours Discovery Hub, our flagship R&D facility. This highly visible role supports a diverse range of technologies and projects critical to innovation and research. You will partner with scientists, engineers, and business teams to deliver IT solutions that enable cutting-edge research and development. The scope and responsibilities of this role include, but are not limited to, the following Provide technical support for standard Windows 11 end-user computing devices and peripherals. Manage and troubleshoot Microsoft Teams Rooms, Live Events, and Townhall setups. Adhere to established End User IT Support procedures, global policies, and process workflows across all support areas. Deliver support for non-standard and legacy PC environments, including Windows XP, 7, and 10. Demonstrate a foundational understanding of networks, networking protocols, and firewall configurations. Collaborate with laboratory and business teams to implement technology solutions that enable emerging technologies and R&D initiatives. Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction. The following skill sets are required by the business unit: Bachelor's degree in Information Technology, Computer Science, or related field. 3+ years of direct IT support experience in a corporate or technical environment. Strong technical skills in supporting desktop/PC hardware, peripherals, and Office 365 Suite. Proficiency with Microsoft Operating Systems (Windows XP, 7, 10, 11). Excellent customer service, communication, and collaboration skills. Ability to diagnose and resolve complex technical issues across multiple IT domains (Security, Infrastructure, Applications). The following skill sets are preferred by the business unit: Experience designing and implementing networked IT services in R&D or industrial environments. Familiarity with Agilent instrumentation and software. Working knowledge of Linux distributions (CentOS, AlmaLinux). Prior experience in a fast-paced R&D environment. Background in customer service or user experience-focused roles. Benefits: Competitive Compensation Comprehensive Benefits Packages 401(k) Match Employee Stock Purchase Program Tuition Reimbursement Commuter Benefits Learning and Development Opportunities Strong Inclusion and Diversity Initiatives Company-paid Volunteer Day We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. Learn more about Chemours and our culture by visiting Chemours.com/careers. Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. Chemours is an E-Verify employer Candidates must be able to perform all duties listed with or without accommodation immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position Don't meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities. In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we're operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do. Pay Range (in local currency): $81,715.00 - $127,680.00 Chemours Level: 24 Annual Bonus Target: 6% The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans. At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."
    $81.7k-127.7k yearly Auto-Apply 37d ago
  • Computer Field Tech Position-dover DE

    BC Tech Pro 4.2company rating

    Information technology specialist job in Dover, DE

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 9d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology specialist job in New Castle, DE

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $51k-73k yearly est. 22d ago
  • IT Support Specialist

    Insight Global

    Information technology specialist job in Newark, DE

    One of Insight Global's chemical manufacturing clients is looking for a IT Support Specialist to join their team in Newark, DE! This position is onsite full time. This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the mutli office campus. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience in L1/L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc. - Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc. - Proficient in endpoint management tools including SCCM and Microsoft Intune - Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively
    $44k-77k yearly est. 30d ago
  • Helpdesk Support

    Apexon

    Information technology specialist job in New Castle, DE

    Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Responsibilities: Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved Additional Information All your information will be kept confidential according to EEO guidelines.
    $55k-84k yearly est. 60d+ ago
  • Help Desk Specialist

    360 It Professionals 3.6company rating

    Information technology specialist job in Radnor, PA

    360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB job description for your reference: Job Title: Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: Previous IT Service Desk experience including: Experience investigating and supporting end user technology including hardware, printers, phones, and software Active Directory experience including password reset and basic user and security administration Experience with laptop reimaging Proficient in Microsoft Office applications including MS Outlook Excellent communication and strong customer service skills Qualifications Any education Additional Information Local candidates preferred. Immediate interview and placement!
    $46k-73k yearly est. 1d ago
  • Desktop Support

    Alpha Technologies USA 4.1company rating

    Information technology specialist job in Wilmington, DE

    We are looking for a support person to provide on-site coverage for the Investments Business area, answering calls and being able to route it to the correct support person. The individual will also be required to do desk side support, resolving basic hardware and software problems. This person will be supported by a senior technician who will guide them through the process. The main purpose is to help provide on-site coverage as there are two support shifts, 7:30 am to 3:30 pm and 9:30 am to 6:00 pm. There is a one week rotation schedule for each shift and it is very important that the person be on-site and on time each morning. He or she will have 24 hour access to a senior technician at all times to help support the end users. The person may be assigned during down times, such as helping with PC and software inventory, hardware installations, projector setup for conferences, etc. Position Objective: The End User Specialist I will be responsible for providing technical and business process support for end-user applications. In this role, the End User Specialist I will work closely with our business and technology partners to monitor, track, and triage incidents reported by application end-users. The individual will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. The individual will: Provide technical and business process support to application end user community. Respond to and communicate timely and effectively with end users providing professional, courteous, and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction while ensuring SLA compliance. Communicate and recommend business processes, procedures and diverse information to resolve customer issues. Gather end-user information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to business operations. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeat occurrence. Communicate application incidents and issues to key stakeholders, including management, development teams, end users, and unit leaders. Escalate incidents and issues when required; manage escalation through resolution and closure with the end-user. Identify, classify, and prioritize business critical issues, including production defects, fixes, and enhancements. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Provide UAT testing support of production defect resolutions during testing phases. Provide recommendations for support process improvement and implement changes. Qualifications Principal Accountabilities: Support Group Operations through the maintenance of existing system structure (related subsystems and applications). Provide user support on system-related issues. Ensure timely response to basic end-user inquiries and incidents, proper documentation and timely resolution leveraging resources from throughout the Group organization. Responsibility for ensuring that incident information is communicated effectively to the proper Technology and business contact points. Actively support implementation to validate application health and stability. Research, analyze and test application defects that involve basic system logic and interfaces with other Group systems Identify, classify, and prioritize production defects, ensuring proper awareness and escalation of critical issues, and appropriate understanding of business process impact. Collect and document relevant information related to production defects discovered, including affected application, details regarding defect reproduction, and expectations regarding appropriate application functionality. Perform application testing to validate technology solutions and fixes for production defects, and support post resolution activities. Timely identify, track, manage and resolve issues and risks Maintain expertise of business processes associated with the use of group applications. Skills and Knowledge: Skills: General Risk Management and situation management skills Ability to prioritize and multi-task balancing technical, business, and other drivers. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records. Ability to effectively prioritize and execute tasks with a sense of urgency in a high-pressure environment to ensure SLA compliance and rapid issue response. Knowledge: Working knowledge of and experience with Windows Operating systems 7, 10 and Server General knowledge of the Microsoft Office 2013, Lotus Notes. Working knowledge of and experience with supported applications, including an understanding of Investments Market Data software. General understanding of application interdependencies and affect those interdependencies have on supported business operations. Education and Experience: Education: BA/BS in Business Administration, Computer Science, Information Systems or equivalent experience preferred. Experience: 3-5 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings. 3-5 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word. 3-5 years of employee benefits insurance experience preferred. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $43k-58k yearly est. 60d+ ago
  • IT Helpdesk Specialist

    Survice Engineering Company

    Information technology specialist job in Riverside, MD

    Job Description Join Us in Making a Difference in the Lives of Those Defending Our Nation! Why SURVICE? Come join the SURVICE Engineering mission to protect, enhance, and enable those who defend the United States. Since 1981, we have supported the DoD community, as well as Homeland Security, advanced technologies, environmental, and commercial markets. Our employees have backgrounds in engineering, physics, mathematics, chemistry, computer science, acquisition, technical writing, training, and other technical and administrative fields. And many of our personnel have DoD and/or operational military experience. If you're looking for a challenging and rewarding career with a leading organization, come see what we can offer you! Position IT Helpdesk Specialist Location: Belcamp, MD Security Clearance: None - U.S. citizenship required Salary: $40,000 - $70,000 Depending on Experience and Education Travel: 0% Benefits: SURVICE Engineering offers a total rewards package to include competitive salaries, comprehensive insurance options, paid time off, 401k, profit sharing, flexible spending, tuition reimbursement. Position Summary SURVICE Engineering is currently seeking a IT Helpdesk Specialist to support our Corporate IT team. You will accelerate your career and become an integral team member within the defense community. Primary Duties and Responsibilities Support the SURVICE IT Department handling support/helpdesk calls, handling support tickets. Minimum Qualifications of IT Helpdesk Specialist Entry Level - No experience required. Windows Desktops. Microsoft Office (Word/Excel/Outlook) Microsoft 365 Helpdesk/Ticketing Microsoft SCCM/SCEM SURVICE Engineering is a nationally recognized, single-source engineering service provider for Government and Industry organizations involved in all phases of the systems engineering process. Our employees are our most valuable asset, and they are proud to have supported the development, testing, analysis, and modeling and simulation (M&S) of many of the major U.S. air, land, and sea combat systems in the field today. They have also contributed their expertise to other vital national defense programs and technologies that involve survivability, cybersecurity, information technology/management, software engineering, unmanned aerial systems (UASs), and metrology/reverse engineering. SURVICE Engineering is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. VEVRAA Federal Contractor Job Posted by ApplicantPro
    $40k-70k yearly 13d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Information technology specialist job in Dover, DE

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 42d ago
  • IT Support Specialist (Temp to Hire)

    Ba Candidate Gateway

    Information technology specialist job in Swedesboro, NJ

    IT Support Specialist Department: IT Reports To: Technical Support Manager Pay: $65,000 - $75,000 *** This position will start on a temporary basis with the potential for permanent hire based on performance and business needs *** Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world. Position Summary The IT Support Technician is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives. Primary Duties & Responsibilities End User & Technical Support - 80% Provide first-line response to help desk tickets, ensuring timely diagnosis and resolution of technical issues. Troubleshoot and resolve problems related to hardware, software, email, networks, and peripheral devices. Set up and configure new computers, operating systems, software applications, and peripherals (printers, scanners, etc.). Troubleshoot network equipment including routers, switches, modems, wireless access points, and Ethernet cabling. Deliver on-site, telephone, and remote support to end users, including VIP/executive-level personnel. Perform basic printer/copier maintenance and coordinate with vendors for timely issue resolution. Document all support interactions, ensuring accurate tracking and proper closure of tickets in line with Service Level Agreements (SLAs). Manage customer expectations throughout issue life cycle and escalate high-priority incidents when required. General IT & Project Support - 20% Maintain quality service standards by identifying trends, resolving recurring issues, and recommending improvements. Assist project managers and business-facing teams with IT onboarding for projects and new initiatives. Provide occasional after-hours support for critical incidents or escalations. Participate in company-wide IT meetings, initiatives, and team efforts to continuously improve service delivery. Minimum Qualifications High School Diploma with IT A+ Certification (or equivalent experience). 2-3 years of hands-on experience in end user support within an IT service desk or similar environment. Strong communication skills (verbal and written) with ability to interact effectively across all levels of the organization. Proven ability to diagnose and resolve basic technical issues. Experience in a Consumer Packaged Goods (CPG), food, or manufacturing environment preferred. Must be comfortable working onsite and on an on-call basis. Desired Qualifications & Skills Advanced knowledge of Microsoft 365, Adobe products, and other productivity tools. Strong troubleshooting experience with Windows 11 and Mac OS X environments. Familiarity with Active Directory, DHCP, DNS, GPOs, and Windows Server services. Networking experience, including wireless access point connections and VPN technologies. Experience with Cisco Umbrella and DNS security solutions. Ability to support handheld devices and third-party applications. Excellent problem-solving skills with a proactive, self-starter mindset. Strong documentation skills and willingness to learn unfamiliar systems. Ability to work independently as well as in a collaborative team environment. Key Competencies Customer Service Orientation Technical Troubleshooting Clear & Effective Communication Adaptability in a Manufacturing Environment Initiative & Ownership of Issues Team Collaboration
    $65k-75k yearly 60d+ ago
  • IT Support Specialist (Temp to Hire)

    External

    Information technology specialist job in Swedesboro, NJ

    IT Support Specialist Department: IT Reports To: Technical Support Manager Pay: $65,000 - $75,000 *** This position will start on a temporary basis with the potential for permanent hire based on performance and business needs *** Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world. Position Summary The IT Support Technician is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives. Primary Duties & Responsibilities End User & Technical Support - 80% Provide first-line response to help desk tickets, ensuring timely diagnosis and resolution of technical issues. Troubleshoot and resolve problems related to hardware, software, email, networks, and peripheral devices. Set up and configure new computers, operating systems, software applications, and peripherals (printers, scanners, etc.). Troubleshoot network equipment including routers, switches, modems, wireless access points, and Ethernet cabling. Deliver on-site, telephone, and remote support to end users, including VIP/executive-level personnel. Perform basic printer/copier maintenance and coordinate with vendors for timely issue resolution. Document all support interactions, ensuring accurate tracking and proper closure of tickets in line with Service Level Agreements (SLAs). Manage customer expectations throughout issue life cycle and escalate high-priority incidents when required. General IT & Project Support - 20% Maintain quality service standards by identifying trends, resolving recurring issues, and recommending improvements. Assist project managers and business-facing teams with IT onboarding for projects and new initiatives. Provide occasional after-hours support for critical incidents or escalations. Participate in company-wide IT meetings, initiatives, and team efforts to continuously improve service delivery. Minimum Qualifications High School Diploma with IT A+ Certification (or equivalent experience). 2-3 years of hands-on experience in end user support within an IT service desk or similar environment. Strong communication skills (verbal and written) with ability to interact effectively across all levels of the organization. Proven ability to diagnose and resolve basic technical issues. Experience in a Consumer Packaged Goods (CPG), food, or manufacturing environment preferred. Must be comfortable working onsite and on an on-call basis. Desired Qualifications & Skills Advanced knowledge of Microsoft 365, Adobe products, and other productivity tools. Strong troubleshooting experience with Windows 11 and Mac OS X environments. Familiarity with Active Directory, DHCP, DNS, GPOs, and Windows Server services. Networking experience, including wireless access point connections and VPN technologies. Experience with Cisco Umbrella and DNS security solutions. Ability to support handheld devices and third-party applications. Excellent problem-solving skills with a proactive, self-starter mindset. Strong documentation skills and willingness to learn unfamiliar systems. Ability to work independently as well as in a collaborative team environment. Key Competencies Customer Service Orientation Technical Troubleshooting Clear & Effective Communication Adaptability in a Manufacturing Environment Initiative & Ownership of Issues Team Collaboration
    $65k-75k yearly 60d+ ago
  • IT Support Specialist

    TPG Staffing

    Information technology specialist job in Wilmington, DE

    Job Title - IT Support Specialist Grow your career with a cutting-edge Fintech industry leader! Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well. Responsibilities: User Support: Assist end users with technical issues via phone, chat, and in person. Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software. Setup & Installation: Onboard new users, configure workstations, and install required applications. Maintenance: Monitor IT equipment and help with routine hardware and software upkeep. Training: Provide basic user guidance, tips, and best practices for hardware and software use. Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory. Requirements: A working understanding of Active Directory and networking. Hands-on experience with Windows 11, Microsoft Office, and general desktop applications. Experience with mobile devices is a plus. The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $44k-77k yearly est. 34d ago
  • IT Support Specialist

    Delaware County Christian School 4.4company rating

    Information technology specialist job in Parkesburg, PA

    This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff. Education & Professional Requirements: Bachelor's degree preferred Experience with enterprise software implementations desired Blackbaud Suite Support Experience required Skills Required: Level 1 technical experience supporting hardware, software, and IP network equipment Strong technical experience supporting audio, video Strong customer service skills Strong personal relationship skills and the ability to work closely with a wide range of people Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events Ability to handle multiple tasks and be detail oriented Demonstrates a high level of professionalism The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually. Statement of Faith
    $35k-43k yearly est. 60d+ ago
  • IT Audit Coordinator

    Stefanini 4.6company rating

    Information technology specialist job in Olivet, NJ

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Internal audit of control evidence for IT systems Score carding & tracking of audit results provided by an external audit firm Coordination of evidence collection for field audit Tracking on pre-implementation reviews Entry of audit issues into tracking system Tracking of remediation activity for known audit issues. Qualifications Experience with IT audit & controls frameworks Experience with auditing firm strongly preferred. Detail oriented and strong organizational skills Additional Information Contract for 10 - 12 Months
    $44k-74k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Information technology specialist job in Lancaster, PA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $69k-97k yearly est. 9d ago
  • Help Desk Specialist

    Arete Technologies 4.5company rating

    Information technology specialist job in Radnor, PA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description · Previous IT Service Desk experience including: · Experience investigating and supporting end user technology including hardware, printers, phones, and software · Active Directory experience including password reset and basic user and security administration · Experience with laptop reimaging · Proficient in Microsoft Office applications including MS Outlook · Excellent communication and strong customer service skills Qualifications *********LOCAL ONLY************* Additional Information Best Regards Alka Bhatia
    $39k-58k yearly est. 1d ago
  • IT Technical Support Specialist

    RSC2

    Information technology specialist job in Aberdeen Proving Ground, MD

    Full-time Description Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. RSC2 is currently looking for an IT Technical Support Specialist to join our growing team in Aberdeen to support the newly awarded SAI contract! Responsibilities: Provides subject matter expertise in IT support to an entire organization or major components of an organization. Develops business cases and performs knowledge management and information assurance. Provides expert analysis and evaluation of information technology matters, and recommendation, initiation and development of IT projects. Leads projects entailing the full scope of information systems management for the Command. Performs information technology tasks throughout the Command by reviewing, analyzing, and validating electronic business operation tools, implementing IT resources (hardware/software), website design, database development, and other business systems integration initiatives. Interfaces with higher headquarters, other Command sites, and business centers throughout the command to facilitate procurement information systems technology implementation within the Command. Assesses and implements IT policy to govern IT activities; provides IT policy guidance to management, staff, and customers; defining current and future business environments; conducting audits of IT programs and policies; developing business cases; and recommending enhancements to efficiency of IT systems through modification and application of emergent technologies. Duties require the rigorous application of information technology policies, principles, and practices in the delivering IT technical services throughout the Command. Serves as a Lead Information Management Officer and Telephone Control Officer to represent the organization's interest to service provider. Leads projects in knowledge management and business process design tasks. Requirements Active TS clearance level. Bachelor's degree in computer science, information systems, engineering, business or related scientific or technical discipline. A minimum of ten (10) years related experience. Four (4) years of additional experience may be substituted for degree. Work Location: Aberdeen Proving Ground, MD Employment Type: Full-time, Salary-Exempt Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more! We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact us at ***************. Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,000 - $176,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position. Salary Description $75,000 - $176,000
    $42k-74k yearly est. 60d+ ago
  • Technical Support Specialist

    Schedule Engine

    Information technology specialist job in Lancaster, PA

    Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week. About the JobSchedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client's friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Key Responsibilities Support clients throughout their lifecycle with Schedule Engine. Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles. Work with production computer servers and workstations. Document and maintain client records, particularly with regards to support requests. Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals. Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer. Document development tasks/bugs and share requirements and for the development/product team. Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload. About You Strong verbal and written communication skills. Exceptional presentation and facilitation skills. High level of attention to detail and process minded. Ability to be assertive, proactive and self-motivated. Creative problem-solving skills. Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role. Expertise with databases, networks, and operating systems. Fundamental business knowledge that helps you better understand our clients' needs and our business priorities. Specific Requirements Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML Proven customer support, client service, or direct client-facing experience and skill. Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires. Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed. Familiarity with CRM systems and practices. Customer-oriented, with an ability to adapt and respond to different personalities. Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. Completed 2+ years of college or university (BA preferred). *Bonus points if you have experience in the home services space. Why work with us?Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees. Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $41k-73k yearly est. 2d ago

Learn more about information technology specialist jobs

How much does an information technology specialist earn in Elkton, MD?

The average information technology specialist in Elkton, MD earns between $59,000 and $117,000 annually. This compares to the national average information technology specialist range of $58,000 to $113,000.

Average information technology specialist salary in Elkton, MD

$83,000

What are the biggest employers of Information Technology Specialists in Elkton, MD?

The biggest employers of Information Technology Specialists in Elkton, MD are:
  1. The Chemours Company
  2. 0003-The Chemours India
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