Information technology specialist jobs in Halfway, MD - 730 jobs

Our client is looking for Desktop Support Technician to work onsite in Rockville, MD. -Provides direct technical support and assistance to end-users over the phone, in person, and or remotely -Manages and handles all escalated tickets from Level1, identifies the best solutions based on information provided by customers -Provides in depth technical support; diagnose and resolve problems ranging from Tier1 -3 type issues. Troubleshoots applications, errors, and operating systems (Windows 10). Mitigates and handles system viruses, malware, spyware, and adware. Hardware component replacement and use of system imaging software to create and load images. -Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources -Supports audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC) -Contributes to timely and accurate communications with other parts of the organization regarding IT -Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members -Monitors, manages, and tests desktop system backups -Processes new hires, employee changes, and separations, including network and telephone account creations/modifications and coordination of equipment configuration and installation *Additional Skills & Qualifications* 1. Hardware support, component replacement & configuration of Windows network printers 2. Experience providing support to VIP/priority customers 3. ServiceNow ticketing systeml *Job Type & Location*This is a Contract position based out of Rockville, MD. *Pay and Benefits*The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Rockville,MD. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pay Range: $23.00 - $25.90 Work hours: could be flexible. Would discuss during the interview. 10-6 Mon-Fri 11-7 Mon-Fri On Call: Yes Contract to Hire: Yes Job Description: Supports hardware and software installation configuration operation and ongoing maintenance of an organization's computer / data center. Operates monitors and performs troubleshooting of equipment networks and data processing / batching assists with logging and documentation of equipment and processes. Responsibilities may also include cabling racking and server installations. Key Responsibilities: • Provides operational and technical support for assigned data center computer systems and associated peripheral equipment. • Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner. • Performs standard maintenance and repair. • Interfaces with clients and appropriate support groups to escalate issues for resolution. • Reassigns job priorities according to precedent policy and procedures. • Participates in on-call rotation responds to alerts and systems issues. • Updates systems and applications. • Partners with vendors and component suppliers to replace or repair failed equipment. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally 1-2years' experience in area of responsibility. Pay Range: $23.00 - $25.90 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Acquisition job profile; no JD Base Pay Range: $21.84 - 31.39 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities Team Management: Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. Set performance goals and conduct regular performance evaluations. Foster a positive work environment that encourages collaboration and continuous improvement. Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. Service Desk Operations: Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. Customer Service: Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. Ensure timely and effective communication with end users regarding the status and progress of their IT requests. Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. Identify trends in user feedback and implement proactive measures to improve customer satisfaction. Continuous Improvement: Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. Stay up-to-date with industry best practices and emerging trends in IT service management. Implement service desk enhancements and initiatives to optimize efficiency and service quality. Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. Reporting and Analysis: Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. Analyze data and metrics to identify patterns, trends, and areas requiring attention. Use insights from data analysis to drive process improvements and operational efficiency. Coordination of new employee onboarding including account creation and laptop imaging. Assist with management and administer systems to track business assets. Manage the hardware lifecycle to meet business requirements within budget. Assist with and support the use of technology for conferences both physical and virtual. Administer the service management systems. Required to be on-call as needed for emergency situations. Other responsibilities and duties, as assigned. Minimum Education & Experience Required A minimum of 5 years' experience in related field. A minimum of 3 years' managerial experience. Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. Experience in infrastructure development or support including developing and managing to budgets. Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. Experience implementing or using service desk management software tools to manage and provide accountability to the organization. Experience with ITIL management best practices. Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills Ability to guide others in resolving complex issues of significance to the organization. Exceptional organizational, project planning, and time management skills. Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. Proven track record of developing and/or implementing standard service desk practices and procedures. Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. Strong analytical skills. Comfort with multi-tasking. Familiar with customer support and technology. Other Ability to travel to various bank locations as needed. Compensation Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

Department of Defense Defense Information Systems Agency DISA - HC/Server LOB This job announcement has closed Print * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - HC/Server LOB. Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - HC/Server LOB. Overview Help Reviewing applications Open & closing dates 01/14/2026 to 01/16/2026 This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Salary $106,437 to - $166,440 per year Pay scale & grade GG 13 Locations 1 vacancy in the following locations: Gunter AFB, AL Columbus, OH Oklahoma City, OK Chambersburg, PA Show morefewer locations (3) Mechanicsburg, PA San Antonio, TX Ogden, UT Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 13 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Sensitive Compartmented Information Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * National security Financial disclosure No Bargaining unit status No Announcement number CES-DISA-12863159-26JH Control number 854214000 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency Open to U.S. Citizens. Videos Duties Help * Installs, configure, and maintain all types of servers, software, and essential IT infrastructure both on-premises and off-premises. * Ensures the optimal design, deployment, and management of cloud resources across platforms such as AWS, Azure, and Google Cloud. * Oversees, process and control provisioning, configuring, and maintaining cloud-based services, emphasizing scalability, resilience, and cost-effectiveness. * Oversees the implementation of cloud-specific security measures, ensuring data protection and compliance. * Collaborates with IT teams and cloud service providers, guaranteeing a seamless and efficient cloud experience for the organization. Requirements Help Conditions of employment * Must be a U.S. Citizen. * Males born after 12-31-59 must be registered or exempt from Selective Service. * This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. * In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months. * This position has been designated as Mission Essential. * Employee may subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management. Qualifications Basic Requirements Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions AND Qualifying Experience In addition to meeting the basic requirement, applicants must possess qualifying experience. To qualify based on your experience, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience installing, configuring, and maintaining servers and software or experience with design, deployment, and management of cloud resources across platforms such as AWS, Azure, and Google Cloud. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement. Combination of education and experience is not applicable for this position. Education There is no substitution of education for the qualifying experienceat the GG-13 grade level Additional information * This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. * If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. * This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. * A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service. * Telework availability will be based upon the mission requirements and supervisory determination. * Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement. * We may use this announcement to fill additional vacancies within 90 days of the closing date. * Moving costs MAY be paid. * The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. * Recruitment, relocation, or retention incentives MAY be authorized. * This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual. * This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency. * The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here. * Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. * For more information on the Cyber Excepted Service Personnel System, click here. * For more information on veterans' preference, click here. * For more information regarding qualifications requirements, click here. * All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact ************ for assistance. * If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Competencies: Strategic Thinking, Ability To Do The Work Of The Position Without More Than Normal Supervision You can preview the Questionnaire here:******************************************************** Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ ******************************************* Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Note: Not all documents apply to everyone. * Resume: A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at ***************************************************************************************************************************************** Learn more about the new resume requirements * Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. * Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. * SF-50 - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. * Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." * Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** * Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. * Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. * Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 01/21/2026. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 01/21/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must provide a complete Application Package. See required documents below. * Your Resume * Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume at USAJOBS. * DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume? at USAJOBS * A complete Assessment Questionnaire (if applicable) * Other required supporting documents: (SEE THE SECTION OF THIS ANNOUNCEMENT ENTITLED "REQUIRED DOCUMENTS" FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED) Click 'Apply Online' to create an account or log in to your existing USAJOBS account. * Follow the prompts to complete the assessment questionnaire and upload required documents. * Please ensure you click the Submit My Answers button to submit your application. * Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete. Agency contact information HR Customer Care Center Phone ************** Email ************************************************ Address DISA - HC/Server LOB 6910 Cooper Road Fort Meade, MD 20755-7088 US Next steps Once the complete application package is received you will receive an acknowledgement email that your submission was successful. The content of your application package will be used to assess your qualifications for the job, and to determine whether you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. ************** ************************************************ Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Note: Not all documents apply to everyone. * Resume: A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at ***************************************************************************************************************************************** Learn more about the new resume requirements * Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. * Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. * SF-50 - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. * Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." * Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** * Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. * Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. * Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 01/21/2026. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 01/21/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams. Responsibilities: * Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. * Uses automated information systems to analyze routine situations. * Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. * Resolves problems or contacts more senior technical support as necessary. * Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. * Conducts technical research for source of information required in support of request for information related to ongoing programs. * Instructs users in the use of systems specific to the government contract. * Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. * Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Job Requirements Qualifications: * High School Diploma w/ 4-5 years of experience minimum * Experience with ServiceNow is preferred but not required * An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance * Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required * Strong written and verbal communications skills and the ability to interact with people at all levels are required * A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ************************************************* Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Ashburn, VA 20147 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Welcome to the MOMENTUM Family! MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter. Our team is dispersed throughout the US, which means we value the diversity and unique collaboration fostered throughout our team. We work incredibly hard for our customers and believe deeply in our core values. We're a high-energy, high-growth team and we love to win. Mid-IT Specialist This position performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgment, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work at a professional level using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem-solving. Must possess excellent IT technical and customer service skills, work independently, support users, and resolve their IT issues while representing assigned service units, follow directions, and be self-motivated to complete assignments, research, and apply solutions. Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switch boxes, business application software, and various operating systems. In this role, you will: Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit them to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, and push and pull carts loaded with equipment. If you're suitable for this role, you have: Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service Bachelor's degree in the discipline and one year of experience or 5 years of equivalent experience TS clearance is required. IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service To learn more about us, check out our website at******************** MOMENTUM is an EEO/M/F/Veteran/Disabled Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Accommodations: Consistent with the Americans with Disabilities Act (ADA) and Alabama civil rights law, it is the policy of Momentum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please include a request when applying.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

IT Support Specialist The IT Support Specialist will work within the helpdesk team to directly support end users to resolve reported incidents and fulfill submitted requests. The IT Support Specialist will be responsible for: Being the first point of contact for customer issues and requests. Process customer issues or requests submitted through phone, email, or customer portal. Fulfill customer requests through documented procedures. Solve known problems through documented resolutions. Troubleshoot undocumented basic issues in order to resolve incidents. Track customer requests and incidents with detailed notes to facilitate smooth escalations. Perform scheduled and documented system maintenance. Submitting work logs in a timely manner. Position Requirements Prior experience with MSP processes, support procedures and tools. Familiarity with basic networking concepts. Prior experience supporting Microsoft 365. Location: Frederick, MD 21704

Job Title: Dealership IT Support Specialist Company: Easterns Automotive Group Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area. Benefits: Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes: Health & Dental Insurance: Comprehensive coverage for you and your family. Vision Insurance: Support for your eye care needs. Life & Disability Insurance: Financial security and peace of mind. Health Savings Account (HSA): Flexible spending for health care needs. 401(k) with Company Matching: Investing in your financial future. Paid Time Off (PTO) & Parental Leave: Balancing work and life. Flexible Schedule: Promoting work-life harmony. Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth. Employee Discounts: Exclusive savings on vehicles and services. Responsibilities: As a Dealership IT Support Specialist, your duties will include: Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations. Managing relationships with IT vendors, ensuring services and products meet our standards and needs. Overseeing the installation, configuration, and support of dealership-specific software such as CDK. Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment. Ensuring all IT-related operations adhere to industry standards and company policies. Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency. Qualifications: The ideal candidate will: Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments. Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware. Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues. Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff. Be self-motivated with the ability to work independently across multiple dealership locations. Have a valid driver's license and reliable transportation for field service responsibilities. Educational background in Information Technology, Computer Science, or related field is preferred. If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.

Job Title: Dealership IT Support Specialist Company: Easterns Automotive Group Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area. Benefits: Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes: Health & Dental Insurance: Comprehensive coverage for you and your family. Vision Insurance: Support for your eye care needs. Life & Disability Insurance: Financial security and peace of mind. Health Savings Account (HSA): Flexible spending for health care needs. 401(k) with Company Matching: Investing in your financial future. Paid Time Off (PTO) & Parental Leave: Balancing work and life. Flexible Schedule: Promoting work-life harmony. Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth. Employee Discounts: Exclusive savings on vehicles and services. Responsibilities: As a Dealership IT Support Specialist, your duties will include: Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations. Managing relationships with IT vendors, ensuring services and products meet our standards and needs. Overseeing the installation, configuration, and support of dealership-specific software such as CDK. Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment. Ensuring all IT-related operations adhere to industry standards and company policies. Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency. Qualifications: The ideal candidate will: Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments. Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware. Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues. Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff. Be self-motivated with the ability to work independently across multiple dealership locations. Have a valid driver's license and reliable transportation for field service responsibilities. Educational background in Information Technology, Computer Science, or related field is preferred. If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software. Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. Create detailed technical documentation for resolutions of issues. Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. Identifies, documents and escalates all Tier 3 incidents in a timely manner. Required Technical Experience: Microsoft Windows Desktop OS installation and support Apple / Mac Desktop OS installation and support Microsoft Office 365 administration and support Google Workspace administration and support iPhone / Android troubleshooting Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR Fv4o67t5hY

As a Tier 2 Helpdesk Support team member, you'll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization. Your expertise will be crucial in handling escalated problems, ensuring efficient troubleshooting, and delivering high-quality support to our users. Education/Experience Proven track record (3 years) in a Tier 2 or equivalent technical support role. Expertise in troubleshooting and resolving complex hardware, software, and network issues. In-depth knowledge of operating systems (Windows, MacOS), software applications, and network protocols. Proficiency in utilizing helpdesk software and ticketing systems to manage and track support requests. Strong analytical and problem-solving skills with the ability to prioritize tasks effectively. Excellent written and verbal communication skills for effectively conveying technical information to non-technical users. Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate) are advantageous. Job Responsibilities Manage escalated technical issues from Tier 1 support, providing in-depth analysis and advanced troubleshooting to achieve resolution. Diagnose and resolve complex hardware, software, and network issues, collaborating with other IT teams and vendors if necessary. Research and develop solutions to technical problems, documenting procedures and best practices for future reference. Perform system upgrades, configurations, and installations, ensuring minimal disruption to operations. Mentor and assist Tier 1 support agents, providing guidance and knowledge transfer to enhance their capabilities. Maintain accurate and detailed records of technical issues and resolutions using our ticketing system. Collaborate with cross-functional teams to implement improvements and enhancements to existing systems and processes. Conduct user training sessions on advanced technologies and applications. Able to travel to all satellite office locations. On-call-duty rotation that includes nights and weekends Working Place: Sterling, Virginia, United States Company : Vets Hired

Edgewater Federal Solutions is currently seeking a talented, professional Help Desk Support Technician to join a team supporting the Department of Energy, in the Washington, DC area, in an ONSITE work environment. The Help Desk Support Technician provides technical support, troubleshoots and resolves issues with software applications and computer hardware for users, either remotely (phone, chat, email) or in person. This position requires US Citizenship. Responsibilities Responsibilities include, but are not limited to the following: Provide high-quality end-user support in person and remotely (email, phone, Teams) for databases and applications created by EHSS Provide high-quality end-user support in person and remotely (email, phone, Teams) for logistical, network and COTS hardware and software matters Record requests, incidents, and status information using the EHSS ticketing system. Report on those results as requested. Manage escalations and ensure any issues are resolved in a timely manner. Make recommendations to improve operational efficiency. Provide all reporting and other information, planned and ad hoc, as requested by help desk leadership Support EHSS teleconferencing needs Maintain IT hardware inventory records Respond to data calls as requested. Manage the EHSS system outage notification process. Escalate user issues to Tier 2 support personnel, as needed. Other duties may be assigned. Qualifications US Citizenship Ability to obtain a U.S. Government security clearance Bachelor's degree in computer science, information technology, or a related field or at least two years of experience as a Help Desk Technician or in a technical support role. Strong technical background. Excellent analytical and troubleshooting skills. Ability to work under pressure. Strong writing ability. Strong customer service skills. Excellent leadership and people management skills. Strong customer service skills. Ability to support multiple Washington D.C. area locations Nice to Have: Experience supporting U.S. Government clients Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment. Specific vision abilities required by this job include close vision requirements due to computer work. The employee must occasionally lift and/or move up to fifteen (15) pounds Fine hand manipulation (keyboarding). Salary: $60,000.00 - $85,000.00 Additional benefits include: Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Computer Reimbursement Employee Assistance Program About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-HH1

DepartmentINFORMATION SYSTEMS - 108231Worker Sub TypeRegularWork ShiftFirst Shift (United States of America) Pay Grade 804Job Description The IT Technician is responsible for providing enterprise-level technical support to Valley Health customers/vendors to include installing, configuring, troubleshooting hardware and software. Support may be provided in person, by phone, by email, or by remote desktop access. Installing, configuring, and management of hardware to include required peripheral devices. Installing and configuring software according to specifications. Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance. Collaborating with users with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams. Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs). Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system. Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting. Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system. Provides training/support to users on the use of deployed hardware and software. Maintains a clean and organized work environment. Education High School Diploma or GED required Post-Secondary Technical Training required Experience 3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred. Certification & Licensures Valid driver's license and clean driving record required. Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer. CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer. ** Microsoft Certification, preferred. **College degree in computer science or related field may be accepted in lieu of technical certification at the approval of the department Senior Director. Qualifications Customer service oriented with excellent communication skills. Ability to learn new technology and skills quickly and apply efficiently. Self-motivated. Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred. Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred. Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner. Ability to work under pressure and maintain professional composure. Ability to communicate with users regardless of their computer skills. Possess good organizational and time-management skills. Ability to work independently and in a team environment. FLSA Classification Non-exempt Physical Demands 6 A Customer Service Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: A Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match A Robust Employee Assistance Program to help with many aspects of emotional wellbeing Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

Job DescriptionSalary: IT Server Technician We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedures. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment. Job Location: Sterling, VA Responsibilities: 1. Provide on-site tech support to our IDC customers. 2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs. 3. Assume responsibility for on-time and efficient service. 4. Follow documented procedures for completing tasks. 5. Document and maintain complete inventory of all servers and parts. 6. Interact with outside server vendors as needed. 7. Perform other duties and special projects as needed. Requirements: 1. 1+ year work experience in server maintenance, migrations/upgrades. 2. Solid knowledge of Linux OS & MS Office Suites. 3. Excellent time management and communication skills. 4. Well developed organizational skills. 5. Ability to work on multiple priorities and/or tasks simultaneously. 6. Proven ability to work with little or no supervision. 7. Bachelor's degree in computer science or a related field preferred. 8. Speaking Chinese Mandarin is a plus.

The County of Adams IT department is searching for someone to provide technical support for all end users and their devices as well as ensuring they have the necessary hardware and software. You will be also be responsible for manning the IT help desk on a rotating basis and utilizing the County's work order system. Our ideal candidate is someone who is driven by a desire to help others solve problems and will be patient and resourceful when dealing with end users. Minimum Qualifications : Must be able to pass multi-level background check Must have a high school diploma or GED Knowledge and experience working with technology used in a professional environment Entry level technician certification preferred Required Documentation Cover Letter & Resume, if using a third party website, please merge the documents into one to upload. Online application, including the profile portion of the Career Center. Applications will NOT be considered without all required documentation submitted. Status: Full Time / 37.5 hours per week Compensation: $22.88 / hour A detailed job description is available on the County of Adams' website: adamscountypa.gov and click "We are Hiring" EOE/M/F/V/D The County of Adams offers an excellent benefit package including 13 paid holidays, tuition reimbursement, a robust wellness program, and a pension plan with county contributions.

Job Description Job Title: IT Helpdesk Technician Reports To: IT Manager Join us in powering the future of pharmacy cost containment! Expion Health has an exciting opportunity for a IT Helpdesk Technician in our North Bethesda, Maryland office. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners. Are you up for the challenge? Position Summary The IT Helpdesk Technician is a key member of the IT support team, providing in-person technical assistance at Expion Health's Maryland office while also supporting remote employees across the organization. This role ensures timely resolution of hardware, software, and network-related issues, maintaining a high standard of customer service. The technician serves as the first point of contact for support requests, managing incidents through the ticketing system, diagnosing technical problems, and escalating complex issues when necessary. Competencies Deliver & Execute (50%) - Demonstrates reliability and ownership in resolving technical issues efficiently and accurately. Prioritizes tasks based on urgency and impact, follows through on commitments, and ensures timely closure of support requests. Maintains focus under pressure, adapts to changing priorities, and consistently delivers high-quality service that supports operational continuity and user satisfaction. Learn & Grow (25%) - Actively seeks opportunities to expand technical knowledge and improve support skills. Embraces feedback, adapts to new technologies, and stays current with industry trends. Demonstrates curiosity, initiative, and a commitment to continuous improvement in both individual performance and team contribution. Plan & Align (25%) - Effectively organizes tasks and resources to meet service expectations and team goals. Anticipates support needs, prioritizes workload, and coordinates with stakeholders to ensure alignment with IT processes and business objectives. Maintains clarity in execution while adapting to shifting priorities and user demands. Essential Functions Provide technical support to onsite and remote employees Support the operations of onsite technical equipment including but not limited to monitors, televisions, tablets, printers Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner Diagnose and troubleshoot hardware, software, and network issues Provide step-by-step technical assistance and guidance to users Escalate complex issues to higher-level support teams when necessary Document issues and resolutions in the helpdesk system Maintain inventory of IT equipment and ensure proper tracking Assist with onboarding and offboarding of employees, including account provisioning, device setup, device distribution, account de-provisioning, device retrieval, and device re-deployment Install, configure, and maintain computer systems and applications Perform other duties as assigned to support the IT department and organizational needs Required Expertise Associate's degree in Information Technology or related field (or equivalent experience) 1-3 years of experience in a helpdesk or technical support role Proficiency in Windows 11 and MacOS environments Familiarity with Office 365, Smartsheet, and Salesforce Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience working with ticketing systems Strong analytical and troubleshooting skills Excellent verbal and written communication abilities Ability to work independently and collaboratively in a hybrid work environment Preferred Skills Experience supporting hybrid work environments and remote collaboration tools Familiarity with IT asset management platforms and inventory tracking systems Knowledge of Active Directory, Azure AD, and identity management tools Experience with mobile device management (MDM) solutions Understanding of cybersecurity best practices and endpoint protection tools Ability to create and maintain technical documentation and user guides Strong customer service orientation and ability to communicate with non-technical users Experience with onboarding/offboarding processes in a corporate IT setting What It's Like to Work with Us Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in pharmacy cost management. While this position is based in our Maryland office, Expion Health supports a distributed workforce across the continental United States. Our connected culture includes regular town halls, one-on-one meetings with executive leadership, educational forums, and social clubs, ensuring that in-office and remote team members stay engaged, informed, and supported. We offer comprehensive benefits package which includes the following: Medical, dental, and vision insurance Short- and long-term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Healthcare and dependent care Flexible Spending Accounts Healthcare Savings Account 401(k) Savings and Investment Plan with company match Paid time off Phone and Internet allowance Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.