SIU Consultant P&C (Mid-Level) - Desk
Information technology specialist job in Deltona, FL
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a "Desk" position. Besides the normal SIU Investigator responsibilities, you will also perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.
This role is remote eligible. You can live anywhere in the Continental US. There may be occasional business travel involved.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
What sets you apart:
Strong underwriting skillset as part of working within underwriting, investigating post-bind or part of an underwriting investigative team.
Strong understanding of auto and property policy language to proactively identify potential misrepresentations before a claim is filed.
Strong report writing and presentation skillset.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: This is an hourly position. However, the annualized salary range for this position is: $77,120 - $147,390
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Technical Support Analyst
Information technology specialist job in Orange City, FL
Technical Support Analyst - 3-Month Contract (Orlando Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Orlando area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
Tech Support Specialist - Winter Springs, FL
Information technology specialist job in Winter Springs, FL
Full-time Description
Responsibilities:
Support all first-level issues related to electronics and devices, including assistance with Help Desk tickets and coordination with IT.
Set up company-issued phones and other electronic equipment.
Asset manage company-issued IT equipment (phones, computers, printers, tablets).
Collaborate with IT to create company email accounts and troubleshoot login issues.
Communicate with new hires to provide login information, ensure their equipment is configured correctly, and confirm proper setup.
Support administrative sites and functions.
Troubleshoot and resolve technology-related issues.
Perform additional tasks as assigned by management.
Job Requirements:
BA/BS degree or equivalent combination of education and experience.
Excellent organizational skills with strong attention to detail.
Good communication and problem-solving skills.
Salary Description $40,000 - $45,000 annually
IT SUPPORT ANALYST I (Ocala, FL - Onsite Position)
Information technology specialist job in Daytona Beach, FL
Job Title: IT Support Analyst I Job Type: Full-Time Company: Reliance Management Services
About Us Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology, we want to hear from you.
Position Summary
The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience.
Key Responsibilities
Install, configure, and upgrade operating systems and business software
Set up and support computer hardware, monitors, network equipment, and peripherals
Troubleshoot and resolve hardware, software, email, network, and peripheral issues
Support users via centralized help desk and provide clear technical guidance
Document equipment repairs, installations, and removals
Train users on common business applications (e.g., Microsoft Office Suite)
Contribute to system planning, hardware/software recommendations, and procedures
Stay up to date on technology trends and make proactive suggestions
Maintain user confidentiality and adhere to company protocols
Qualifications
High school diploma or GED required
2+ years of experience in IT support or related field (or equivalent education and experience)
Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed
Valid Florida Class E driver's license and clean driving record
Strong understanding of computer hardware, networks, and business software
Experience supporting users in a professional IT environment
Excellent troubleshooting skills and ability to explain complex issues clearly
Strong organization, time management, and communication skills
Ability to work independently and manage overnight responsibilities effectively
Preferred Skills
Knowledge of server and network infrastructure
Experience with financial or healthcare IT systems
Familiarity with modern communication tools and ticketing systems
Why Join Us?
At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration.
Employee Benefits
15 days Paid Time Off (PTO)
8 Paid Holidays
Medical, Dental & Vision Insurance
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Employee Recognition Programs
Corporate Discounts
401(k) Program
Employee Referral Bonus Program
Equal Opportunity Employment
Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.
Auto-ApplyIT Field Support Technician_Orlando
Information technology specialist job in Winter Park, FL
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Dynamic PC Support Techician
Information technology specialist job in Longwood, FL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Technical Support Specialist - Help Desk
Information technology specialist job in Lake Mary, FL
JOB TITLE: Technical Support Specialist
POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Technical Support Specialist. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for.
The main responsibility of the Technical Support Specialist is to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients' networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills.
Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success.
TECHNICAL FUNCTIONS:
Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others
Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary
Troubleshoot minor email issues with 365, Exchange and Outlook
Troubleshoot and repair PC software and hardware issues
Troubleshoot minor printing and networking issues
Troubleshoot and evaluate computer slowness and remediate
Troubleshoot and resolve Internet issues
Assist with user password resets, changes and updates
Work with and installing\reloading hard drives and other PC hardware
Responsible for managing new computer setups for clients
Reimage PC's by working with images
Anti-Virus and MDM management and support
iPad and mobile phone assistance
Assist with MFA issues and resets
RESPONSIBILITIES:
Support Triage
Answer inbound support phone calls and monitor support email and ticket portal for client support requests
Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources
Prioritize clients support requests in order of most urgent
Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged
Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution
Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients
Monitor alerts from all monitoring software's and assign or close tickets as needed
IT Service Tech Support
Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users
Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction
Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved
Use ticketing program to track all time and support resolutions
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages
Follow up with customers, provide feedback and see problems through to resolution
Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment
Very detail-oriented, self-reliant; with the ability to meet established deadlines
Other Skills
Strong client-facing, enthusiastic with good communication skills
Learn and use the available Kappa tools to better support our customers
Quick to respond to clients with an understanding approach, and a follow up to customers promptly
Successfully work on more than one issue at a time. Multitasking abilities is a must
Very detail-oriented, self-reliant; with the ability to meet established deadlines
Continue education and personal growth on subjects related to responsibilities
Must be client service oriented and believe in teamwork, collaboration, adaptability & initiative.
Possesses a drive to ensure clients success and satisfaction
Must possess a strong technical curiosity and continued desire to grow
Work independently with little instruction, and work tasks without much supervision
Have a great work ethic (Made a mistake? Own up to it and learn)
Willingness to get the job done right the first time
REQUIREMENTS:
Five years minimum experience in IT Field
Proven working experience in providing help desk support
Ability to multi-task and adapt to changes quickly
Background check
Good driving record
Drug testing
Flexible occasional nights, holidays and after- hours
On-call rotation required
Degree in IT is preferred
In- office position, company shirts required
WHAT IS IN IT FOR YOU?!?
Competitive pay
Retirement plan with 3% company match
Health benefits
Time off and paid holiday benefits
Enjoy your birthday off
Mileage reimbursement
Company outings
All the office snacks you can eat
Work/life balance with a focus on a 40-hour workweek
Technology training and certifications
Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row!
ADDITIONAL INFORMATION:
Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
Applicants selected will be subject to a criminal, employment, and motor vehicle background check.
Help Me Grow Specialist
Information technology specialist job in Daytona Beach, FL
Full-time Description
The Help Me Grow Specialist is responsible for promoting the optimal developmental health of all children through community outreach and the facilitation of developmental screenings. This position actively participates in community events, engages with child care programs, and collaborates with community partners to raise awareness of Help Me Grow and improve access to screening services. The role requires strong communication, collaboration, and organizational skills to effectively support children, families, and community partners.
ESSENTIAL FUNCTIONS AND KEY TASKS
Enjoy a culture of high performance and continuous improvement.
Review and assess developmental health screening results.
Discuss results with caregivers and offer activities to further develop skills.
Escalate specified screening results to identified staff for exploration of additional support for the child.
Provide support and technical assistance to HMG program participants.
Document activities related to developmental screenings, follow up activities and outreach events in identified data system.
Expand awareness of the HMG program through education and promotion of program to families, child care programs and community partners.
See also All Staff Support Tasks.
KNOWLEDGE, SKILLS, AND ABILITIES
Competent skills in Microsoft Office.
Strong communication skills, both verbal and written.
Strong organizational skills.
Strong customer service skills.
Able to work collaboratively in a team environment.
Able to effectively prioritize tasks.
Requirements
REQUIRED SKILLSETS
Task/Judgment - Perform most tasks with limited supervision.
Independence/Expertise - Use independent thought for deviation from guidelines.
Service/Initiative - Occasional implementation of programs and procedures.
Supervision - Not developed in this set.
Agency Growth - Not developed in this set.
EDUCATION AND/OR EXPERIENCE
REQUIRED
An associate degree in early childhood education, child development or related field from an accredited university/college.
Minimum two years of experience working with children in an educational, child care, social services or related setting.
PREFERRED
Training and implementation of trauma-informed care, and strengthening families approaches.
Experience with guiding use of the Ages and Stages Questionnaire (ASQ)
WORKING CONDITIONS AND PHYSICAL DEMANDS
Physical demands and work environment characteristics described are representative; reasonable accommodations may be made to ensure individuals with disabilities can perform essential functions.
Regularly required to stand or sit for prolonged periods of time, walk, use hands and fingers to handle or feel; reach with hand and arms, climb and/or balance, stoop, kneel, crouch or crawl, talk and hear.
Must regularly lift and/or move up to twenty pounds, occasionally lift and/or move up to fifty pounds with assistance.
Telework will require internet speeds of 4Mpbs download/4Mpbs upload and working in the immediate geographical area.
Must have reliable transportation, minimum insurance coverage, a valid driver's license, and a clean driving record.
Occasional work may occur during non-traditional working hours, including evenings and weekends.
Will need a reliable mobile phone service for technology compliance requirements (i.e. multifactor authentication).
Specific vision abilities may include close vision and the ability to focus for prolonged periods of time.
Developmentally appropriate interactions with children may be required in the work environment.
CULTURE
Assumes Positive Intent
Is (Be) Effective
Chooses Responsibility
Delivers Excellent Customer Service
Embraces Fun
Finds the Solution that Best Helps the Child
Salary Description $19.92/hour
IS&S Support Center Analyst
Information technology specialist job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
This position provides remote technical support for various hardware and software
applications across the enterprise. This position is the initial customer contact for issues within the organization and provides support as a mentor for the Support Center Analyst. Role model and
demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Provide technical
support via phones and/or other media as required.
Complete and
document all calls in the form of Service Tickets.
Escalate and
monitor tickets through IS&S support layers to issue resolution. Dispatch
vendors or division contacts as required for on-site repairs.
Analyze and
determine the magnitude of incidents and escalate to management any identified
trends affecting our customers to reduce overall incidents to customers.
Assist with the
training and development of other team members.
Perform select
advanced level functions under the direction of an Operational Analyst.
Clearly
communicate technical analysis and resolution through written documentation
within knowledge base.
Perform
Administrative division support (SAP) requests for new equipment and users
account needs.
Must be able to
perform the essential functions of this position with or without reasonable
accommodation.
Qualifications
Minimum Position Qualifications:
1 year + Support
Center Analyst experience.
Strong customer
service background.
Excellent
communication and presentation skills to effectively communicate information to
customers and to all levels within the organization.
Must be able to work
a 8 hour shift between 8am-8pm and weekends when required.
Additional Information
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.
INFORMATION TECHNOLOGY INTERNSHIP
Information technology specialist job in Daytona Beach, FL
Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities:
The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training.
Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields.
Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment.
Knowledge, Skills, and Abilities:
* Ability to communicate effectively verbally and in writing.
* Ability to work independently as well as with others.
* Ability to prioritize tasks, meet deadlines, and manage time effectively.
* Ability to test, trouble shoot and resolve errors in operating systems.
* Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...)
* Basic knowledge of various operating systems.
* Basic knowledge of security protocols, best practices and common vulnerabilities.
Minimum Qualifications:
Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
Desktop Support Technician(Automotive)
Information technology specialist job in Winter Park, FL
Job Description
Desktop Support Technician - Holler-Classic Family of Dealerships
Holler-Classic Family of Dealerships, an
Automotive News
Top 150 dealership group with 12 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart - Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales. The perfect candidate will be based in our Group's home office in Winter Park (conveniently located off Lee Rd. exit on I-4).
As a Desktop Support Technician, you will have the opportunity to make a positive impact on our business and the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited by the opportunity to join a successful, growing team and continue to drive home the culture of success that has been built over nearly nine decades.
Duties and Responsibilities include, but are not limited to, the following:
· Provide technical support for desktops, laptops, and mobile devices (primarily Windows environment, with some mac OS and Android endpoints)
· Set up and troubleshoot hardware: monitors, docking stations, printers, and peripherals
· Install, configure, and maintain software applications and operating systems
· Support business specific software applications, such as:
o DMS - Auto/Mate, Reynolds & Reynolds
o F&I Menu - Darwin
o Service Lane Technology - xTime, my Kaarma, TruVideo
o Quickbooks
o Marketron
· Provide support for Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
· Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
· Manage user accounts and permissions in Active Directory/Azure AD
· Use remote support tools to assist users at Company's 16+ locations
· Document issues and resolutions in a ticketing system
· Assist with device imaging, deployment, and inventory management
· Support employee onboarding and offboarding (equipment setup, access provisioning)
· Enforce security best practices (MFA, secure password policies, device encryption)
Additional duties,
as assigned by management
Requirements:
Minimum of two years of prior desktop support experience
Strong communication skills with the ability to support users from entry-level to C-suite (via phone, email/chat, or in person)
Ability to lift up to 50 lbs.
Willingness to serve in on-call rotation (typically one weekend per month)
Benefits:
401(k) & 401(k) Matching
Employee Assistance Program
Health Insurance
Dental Insurance
Vison Insurance
Life Insurance
Flexible Spending Account
Paid Time Off After 6 months
Referral Program
Associate Discount Program
Supervisory Responsibilities
None
Job Type:
Full-Time
Schedule:
Ability to work a flexible schedule
Pay:
$19-$23/hr
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.
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IT ERP Administrator
Information technology specialist job in Daytona Beach, FL
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary:**
The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues.
**Essential Duties and Responsibilities** may include the following. Other duties may be assigned.
+ ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...)
+ Service updates
+ Disaster recover planning and testing
+ Package and delivery management
+ Data migration
+ Linux and Windows server patching and upgrades
+ Linux and Kubernetes experience
+ SQL and/or PL/SQL experience
+ Oracle DB experience a plus
+ Internal and external server audits
+ General ERP knowledge of inventory, costing, manufacturing, and accounting a plus
+ Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas
+ Develops test plans and protocols for evaluation of system performance
+ Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes
+ Develops conversion and system implementation plans
+ Recommends changes in development, maintenance and system standards
+ Coordinates system upgrade activity
+ General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services.
+ Good communication skills, written and verbal
+ Responds to emergencies as needed
+ Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
**Computer Skills:**
+ Specialist knowledge and in-depth experience with the following applicable system:
+ ERP (IFS, Dynamics AX, etc...)(
+ Linux OS
+ Windows OS
+ SQL or PL/SQL
+ Oracle DB
+ Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
+ Support ticketing systems, change control methodologies and their importance to ITIL best practices
+ IT security concepts and best practices (e.g. Microsoft, Cisco, etc.)
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience:**
Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience.
**_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_**
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Desktop Support Technician(Automotive)
Information technology specialist job in Winter Park, FL
Desktop Support Technician Holler-Classic Family of Dealerships Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 12 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart Be Happy brand promises include Our Best Price First, Pure and Simple and Commission-Free Sales. The perfect candidate will be based in our Groups home office in Winter Park (conveniently located off Lee Rd. exit on I-4).
As a Desktop Support Technician, you will have the opportunity to make a positive impact on our business and the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited by the opportunity to join a successful, growing team and continue to drive home the culture of success that has been built over nearly nine decades.
Duties and Responsibilities include, but are not limited to, the following:
* Provide technical support for desktops, laptops, and mobile devices (primarily Windows environment, with some mac OS and Android endpoints)
* Set up and troubleshoot hardware: monitors, docking stations, printers, and peripherals
* Install, configure, and maintain software applications and operating systems
* Support business specific software applications, such as:
o DMS Auto/Mate, Reynolds & Reynolds
o F&I Menu Darwin
o Service Lane Technology xTime, my Kaarma, TruVideo
o Quickbooks
o Marketron
* Provide support for Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
* Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
* Manage user accounts and permissions in Active Directory/Azure AD
* Use remote support tools to assist users at Companys 16+ locations
* Document issues and resolutions in a ticketing system
* Assist with device imaging, deployment, and inventory management
* Support employee onboarding and offboarding (equipment setup, access provisioning)
* Enforce security best practices (MFA, secure password policies, device encryption)
* Additional duties, as assigned by management
Requirements:
* Minimum of two years of prior desktop support experience
* Strong communication skills with the ability to support users from entry-level to C-suite (via phone, email/chat, or in person)
* Ability to lift up to 50 lbs.
* Willingness to serve in on-call rotation (typically one weekend per month)
Benefits:
* 401(k) & 401(k) Matching
* Employee Assistance Program
* Health Insurance
* Dental Insurance
* Vison Insurance
* Life Insurance
* Flexible Spending Account
* Paid Time Off After 6 months
* Referral Program
* Associate Discount Program
Supervisory Responsibilities
* None
Job Type:
* Full-Time
Schedule:
* Ability to work a flexible schedule
Pay:
* $19-$23/hr
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.
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Service Desk Technician
Information technology specialist job in Sanford, FL
Details: Introduction: Visium Resources has been asked to identify qualified candidates for this Service Desk Technician position. This position is a contract to direct hire opportunity which is expected to be on-site in Sanford, FL. Summary: The selected Service Desk Technician will be responsible for taking customer requests for technology services and repair and accurately documenting, prioritizing, providing support, or escalating the customer's requests to the correct IT resources. Provides support for workstations with Windows operating systems, MACS's, desktop peripherals, mobile device management, asset tracking and application support. Assists users in the efficient use of applications and provide escalations of technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results. Job Description: Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Provide security access privileges to the appropriate staff, with high level understanding of group policies.
Responsible for configuring, installing, and repairing computer endpoints while consistently following up with users to ensure proper function, for both internal and external customers.
Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record keeping and posterity.
Support, manage, deploy policies/apps and maintain the recommended configuration of all mobile devices; this includes, but is not limited provisioning, securing, upgrading mobile OS and creating MDM policies & groups for device management.
Develop and maintain installation, operations, and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware and software.
Install computer and endpoint Windows updates, software updates, firmware.
Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance to SLAs. Must be familiar with industry standard ticketing systems.
Advise management on situations that may require additional client support or escalation.
Communicates to customers on the status of requests and incidents while consistently providing excellent customer service.
Contribute to developing training materials and procedures in the proper use of technology equipment along with participating in training end users.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Monitor ticket workflows in accordance to SLAs.
Support, manage, optimize, and maintain the configuration and installation of all desktop, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software.
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations.
Provide technical support after normal business hours on an on-call rotation or whenever necessary.
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures.
Details: Qualified candidates would have the following: Education:
Associate degree in Computer Technology or two (2) year progressively responsible experience in the computer support field.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Microsoft and CompTIA certifications preferred.
Qualifications:
Windows Operating Systems
Apple iOS
Microsoft Office 365 Administration
Microsoft System Center Configuration Manager
Printer Network Connectivity Deployment
Service Desk Plus (or other ticketing system experience)
Documentation & Records Management (Knowledge base contribution)
Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
Must also possess and maintain a valid Florida Driver's License including the ability to travel within the local area.
Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
Ability to communicate effectively with other team members, customers, citizens, & executive leadership.
Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude.
Ability to evaluate situations and exercise good judgment in making decisions.
Ability to work independently, maintain accurate and detailed records and organize and assemble data to obtain desired output.
Experience with the methods, tools, and techniques applied to diverse IT Support in multi-platform networked environments.
Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.
In depth knowledge of personal computers, operating systems, Office Suite, and use of general business applications.
Ability to establish and maintain effective working relationships with staff at all levels of the organization.
Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
________________________________________________________________________________________________
Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company"s success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
Tech Support Field Technician
Information technology specialist job in Altamonte Springs, FL
Job DescriptionDescription:
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
Troubleshooting technical issues and working to resolve them in a timely manner.
Maintaining accurate and up-to-date records of customer interactions and technical support requests.
Assisting with product installation and maintenance as needed.
Requirements:
Must be willing to travel within the US (all expenses will be Covered by the Company)
Some technical support experience
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Familiarity with lithium batteries (Preferred)
Associates degree in relative field (Preferred)
Bilingual in English and Chinese (Preferred).
Benefits:
Medical
Vision
Dental
PTO
401(K)
401(K) Match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift
Monday to Friday
Experience:
Technical support: 1 year (Required)
Hardware Repair: 1 year (Required)
RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.
Requirements:
IT systems administrator
Information technology specialist job in Apopka, FL
Full-time Description
We are seeking a versatile and detail-oriented Systems Administrator to support our organization's digital collaboration platforms and end-user hardware/software environment. This hybrid role is responsible for the administration, customization, and maintenance of our SharePoint environment, while also delivering hands-on support for PC hardware, software, and peripherals.
The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal
stakeholders and certain third-party vendors to contribute to the development and implementation of IT
support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support
disciplines.
Duties and Responsibilities
• Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction
with the IT Manager, the President, and the Business Unit Leadership.
• Provide Administration in the Microsoft Azure environment and On-Prem AD Support.
• Create and Provide Troubleshooting using PowerShell scripting.
• Create and develop Custom Programming and Scripting, as needed.
• Work closely with business units to gather requirements and implement custom SharePoint solutions.
• Monitor site usage and performance, troubleshoot issues, and ensure data integrity.
• Manage user access and security in compliance with IT policies.
• Develop and maintain documentation and training materials for end-users.
• Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing
application.
• Strong Collaboration with IT Team and other business groups for strategic planning and task execution
promptly, and the ability to ask pertinent questions.
• Assist and Support the IT Team for Organization Communication and Documentation.
• Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting
minutes, safety logs, and other key documentation.
• Develop workflows and automations using Power Automate to improve approval processes and field office
communication.
• Control user access, permissions, and versioning across internal teams, subcontractors, and external
consultants.
• Provide training to project managers, engineers, and field staff on SharePoint tools and best practices.
• Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety
reports, and closeout documentation.
Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data
and document control.
• Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as
needed.
• Report to the IT Manager for daily activities, tasks, and projects
Requirements
Technical Experience (2 Years Hands-On):
• SharePoint administration, site/page development, and SharePoint Online support
• Azure AD and Microsoft 365 ecosystem administration
• Intermediate PC hardware knowledge, including repair, configuration, and troubleshooting
• PowerShell programming and scripting for automation and administrative tasks
• Intermediate programming and application development experience
Communication Skills:
• Strong verbal communication in person and over Teams
• Professional, concise written communication via email
• Ability to explain technical issues clearly to both technical and non-technical users
Technical Support & Troubleshooting Expertise:
• Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices
• Set up new hardware, manage software installations, and facilitate user onboarding/offboarding
• Troubleshoot hardware and software issues onsite and remotely
• Maintain and track IT asset inventory; perform routine workstation maintenance
• Support remote users using tools such as RDP, TeamViewer, and similar platforms
• Troubleshoot and support vendor-supported applications
Critical Thinking & Problem-Solving:
• Ability to prioritize multiple requests quickly and effectively
• Skilled at translating technical concepts into layman's terms
• Proven ability to define and execute a wide range of tasks and requirements
• Strong situational awareness across company, departmental, and individual needs
Customer Service Excellence:
• Install, configure, and maintain Windows operating systems and standard business applications
• Demonstrated record of outstanding customer service and end-user support
• Highly collaborative team member with the ability to work independently
• Skilled in guiding end-users through workflows and technical processes
• Displays a pleasant, professional demeanor
• Demonstrates dedication, strong work ethic, enthusiasm, and determination
• Ability to work onsite Monday-Friday, 8 a.m.-5 p.m., with occasional after-hours work as needed
Education & Experience:
• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 2+ years of SharePoint administration experience (SharePoint Online preferred)
• 2+ years in desktop support, helpdesk support, or similar technical roles
Technical Proficiencies:
• SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 ecosystem
• PowerShell scripting for SharePoint, user administration, and automation tasks
• Experience with Power Automate and Power Apps (preferred)
• Windows 10/11, Office 365, Azure, and Active Directory
• Networking fundamentals, printing systems, and endpoint security technologies
Soft Skills:
• Excellent troubleshooting and communication abilities
• Strong task and workload management skills
• High attention to detail and commitment to accurate documentation
• Comfortable working both independently and as part of a team
Preferred Certifications (Optional):
• Microsoft Certified: SharePoint Administrator Associate
• CompTIA A+, Network+, Security+, or equivalent
Working Conditions:
• Standard office hours with periodic after-hours support for maintenance or emergencies
• Ability to lift up to 50 pounds for hardware installation or moves
• Onsite presence required based on organizational needs
Onsite IT Engineer - Daytona Beach, FL
Information technology specialist job in Daytona Beach, FL
Dedicated IT
At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world.
We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation.
As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for an Onsite IT Engineer to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology.
Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together!
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: Daytona Beach, FL
Schedule: Full-time onsite at client office
Salary: Up To $65,000/year
Onsite IT Engineer - Empower Healthcare with Advanced Technology Solutions
Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you'll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward.
In this role, you'll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You'll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they're located.
Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you're excited about taking on infrastructure projects and developing your expertise, we'd love to hear from you!
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Functions of the Onsite IT Engineer:
Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
Collaborate closely with client, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
Act as the Subject Matter Expert (SME) for your client, providing guidance and mentorship to team members as needed.
Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.
Advanced Technical Responsibilities:
Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.
Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.
Education & Experience Qualifications
Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
Experience: 4+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
Healthcare IT Experience: Previous experience in Healthcare IT is REQUIRED, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Ambient AI experience or desire to learn a plus.
Perks & Benefits
Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
Technical Support Engineer
Information technology specialist job in Heathrow, FL
Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location.
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Please note the following requirements for this position:
Must currently reside in Greater Roseville, MN or Heathrow, FL
Commitment to the working hours of 10am-7pm EST
Technical expertise in (at least one of): Linux / Virtualization / Storage
As a Cohesity Technical Support Engineer, you will focus on supporting Cohesity customers to provide timely resolutions to technical issues. You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills.
WHAT YOU'LL DO HERE:
Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.
Use available tools to investigate and troubleshoot technical issues.
Recreate customer environments and problems to aid in troubleshooting/case resolution
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop a knowledge base article.
Determine and communicate recommendations on Support readiness for new products and features
Provide feedback to improve product quality/functionality
Participates in process planning and makes recommendations for improvements
WE"D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
BS degree in Computer Science, Computer Networking or related with 3 years of experience OR MS degree in Computer Science, Computer Networking or related
2+ years of experience working in a Storage, Networking and/or Virtualization environment
A strong understanding of Linux and administration experience across all working components
A good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
Experience with remote file access protocols, including NFS, SMB (CIFS)
Ability to analyze system diagnostics and clearly articulate the issue for the customer
Experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
Pay Range :
$74,800.00-$93,500.00
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
Data Privacy Notice for Job Candidates:
For information on personal data processing, please see our Privacy Policy.
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
Auto-ApplySystems and Network Administrator
Information technology specialist job in Maitland, FL
The Systems and Network Administrator will serve as a technical subject matter expert and be responsible for the architecture, implementation, and maintenance of the school's backend infrastructure. This role ensures the security, stability, and efficiency of all networks, servers, and critical systems, providing a reliable digital foundation for teaching and learning across the school.
Key Responsibilities:
Network & Infrastructure Management
Manage, troubleshoot, and deploy the entire network environment, including routers, switches (Extreme), and firewalls (SonicWALL).
Oversee and troubleshoot all LAN and WAN issues to ensure consistent connectivity.
Manage the campus-wide wireless environment (Extreme Access Points).
Configure and maintain VLANs to segment and secure network traffic.
Manage the school's phone system (Zultys).
Maintain a detailed inventory of all network, Wi-Fi, and data center technology.
Security & Access Control
Maintain a safe and secure network environment through proactive monitoring and best practices.
Manage the physical security infrastructure, including the security camera system (Avigilon) and the door access system.
Establish and maintain all user profiles, directories, and security permissions, primarily through Active Directory.
Systems & Data Management
Manage and perform regular, verified backups of all critical school data to ensure business continuity.
Provide technical assistance and back-end support to all school personnel as needed.
Assist all outside vendors with network access and troubleshooting when they are on campus.
Core Competencies & Qualifications
Professional Skills
Leadership & Decision-Making: Possess strong leadership skills with the ability to make critical decisions.
Analytical & Problem-Solving: Exhibit excellent analytical skills to understand complex requirements and resolve issues efficiently.
Communication: Ability to explain complex technical systems in simple, understandable terms to non-technical staff.
Organization & Prioritization: Demonstrate excellent organizational and prioritization skills, with the flexibility to adapt plans and work within tight deadlines.
Relational & Collaborative: A natural ability to build trust, rapport, and strong working relationships with colleagues. A true "people person."
Customer Service Mindset: A patient and approachable demeanor with a desire to help others solve technical problems. You will be working with students, teachers, administrators, and parents.
Technical Knowledge & Experience
Technical Skills: Proficiency with Windows Server, Active Directory, Office 365 Admin, and network infrastructure (Firewalls, VLANs, Wi-Fi).
Software and OS:
Apple mac OS & Windows Operating Systems (Windows 10, Windows Server with Active Directory)
Microsoft Office Suite & Google Workspace products
Networking:
Deep understanding of LAN, WAN, TCP/IP, VPN, DNS, DHCP, VLANs, routing, and switching.
Experience with structured cabling, Ethernet, Fiber Optic, and wireless protocols.
Hardware Support:
Firewalls: SonicWALL
Switches & Access Points: Extreme Networks
Servers & PCs: Dell
Apple Ecosystem: iPads, iMacs, MacBooks, Apple TVs
Phone & Security Systems: Zultys, Avigilon
Supplemental Functions:
Drawing from one's calling, use their personal gifts and talents to further the Kingdom of God.
Serve as a minister of the Gospel of Jesus to the school community and beyond, through actions, speech, and attitude.
Perform other duties, as assigned.
Required Personal Qualities:
The employee shall:
Be a mature believer and disciple-maker of Jesus Christ.
Agree with and actively promote the school's Statement of Faith.
Strive to model Christ in attitude, speech, and actions both in and out of school to students, parents and fellow employees.
Agree with and adhere to the OCS Lifestyle Statement.
Have the spiritual maturity, academic abilities, and personal leadership qualities to equip students to transform the world for Christ and His kingdom.
Requirements
Preferred Education Requirement: Bachelor's degree in IT/CS preferred; distinct relevant experience accepted in lieu of degree.
Certification(s) Preferred: CompTIA Network+ or CCNA required (or willingness to obtain within 6 months). CompTIA Security+ preferred.
Years of Experience: Minimum 3 years of experience in systems and network administration. Experience in an educational or non-profit setting is a plus.
IT systems administrator
Information technology specialist job in Apopka, FL
Job DescriptionDescription:
We are seeking a versatile and detail-oriented Systems Administrator to support our organization's digital collaboration platforms and end-user hardware/software environment. This hybrid role is responsible for the administration, customization, and maintenance of our SharePoint environment, while also delivering hands-on support for PC hardware, software, and peripherals.
The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal
stakeholders and certain third-party vendors to contribute to the development and implementation of IT
support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support
disciplines.
Duties and Responsibilities
• Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction
with the IT Manager, the President, and the Business Unit Leadership.
• Provide Administration in the Microsoft Azure environment and On-Prem AD Support.
• Create and Provide Troubleshooting using PowerShell scripting.
• Create and develop Custom Programming and Scripting, as needed.
• Work closely with business units to gather requirements and implement custom SharePoint solutions.
• Monitor site usage and performance, troubleshoot issues, and ensure data integrity.
• Manage user access and security in compliance with IT policies.
• Develop and maintain documentation and training materials for end-users.
• Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing
application.
• Strong Collaboration with IT Team and other business groups for strategic planning and task execution
promptly, and the ability to ask pertinent questions.
• Assist and Support the IT Team for Organization Communication and Documentation.
• Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting
minutes, safety logs, and other key documentation.
• Develop workflows and automations using Power Automate to improve approval processes and field office
communication.
• Control user access, permissions, and versioning across internal teams, subcontractors, and external
consultants.
• Provide training to project managers, engineers, and field staff on SharePoint tools and best practices.
• Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety
reports, and closeout documentation.
Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data
and document control.
• Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as
needed.
• Report to the IT Manager for daily activities, tasks, and projects
Requirements:
Technical Experience (2 Years Hands-On):
• SharePoint administration, site/page development, and SharePoint Online support
• Azure AD and Microsoft 365 ecosystem administration
• Intermediate PC hardware knowledge, including repair, configuration, and troubleshooting
• PowerShell programming and scripting for automation and administrative tasks
• Intermediate programming and application development experience
Communication Skills:
• Strong verbal communication in person and over Teams
• Professional, concise written communication via email
• Ability to explain technical issues clearly to both technical and non-technical users
Technical Support & Troubleshooting Expertise:
• Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices
• Set up new hardware, manage software installations, and facilitate user onboarding/offboarding
• Troubleshoot hardware and software issues onsite and remotely
• Maintain and track IT asset inventory; perform routine workstation maintenance
• Support remote users using tools such as RDP, TeamViewer, and similar platforms
• Troubleshoot and support vendor-supported applications
Critical Thinking & Problem-Solving:
• Ability to prioritize multiple requests quickly and effectively
• Skilled at translating technical concepts into layman's terms
• Proven ability to define and execute a wide range of tasks and requirements
• Strong situational awareness across company, departmental, and individual needs
Customer Service Excellence:
• Install, configure, and maintain Windows operating systems and standard business applications
• Demonstrated record of outstanding customer service and end-user support
• Highly collaborative team member with the ability to work independently
• Skilled in guiding end-users through workflows and technical processes
• Displays a pleasant, professional demeanor
• Demonstrates dedication, strong work ethic, enthusiasm, and determination
• Ability to work onsite Monday-Friday, 8 a.m.-5 p.m., with occasional after-hours work as needed
Education & Experience:
• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 2+ years of SharePoint administration experience (SharePoint Online preferred)
• 2+ years in desktop support, helpdesk support, or similar technical roles
Technical Proficiencies:
• SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 ecosystem
• PowerShell scripting for SharePoint, user administration, and automation tasks
• Experience with Power Automate and Power Apps (preferred)
• Windows 10/11, Office 365, Azure, and Active Directory
• Networking fundamentals, printing systems, and endpoint security technologies
Soft Skills:
• Excellent troubleshooting and communication abilities
• Strong task and workload management skills
• High attention to detail and commitment to accurate documentation
• Comfortable working both independently and as part of a team
Preferred Certifications (Optional):
• Microsoft Certified: SharePoint Administrator Associate
• CompTIA A+, Network+, Security+, or equivalent
Working Conditions:
• Standard office hours with periodic after-hours support for maintenance or emergencies
• Ability to lift up to 50 pounds for hardware installation or moves
• Onsite presence required based on organizational needs