Information technology specialist jobs in Pearl City, HI

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at a flat rate of $50 per call Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Recruitment Number 25-186TO, Information Technology Specialist IV (Telecom Branch), SR-22, Honolulu, Oahu 9/9/25: Revised Minimum Qualification RequirementsThis position's work includes IT network and security analysis, planning, specifications, design, build, conversion, implementation, support, documentation, and procurement. Responsibilities include, but are not limited to, configuring, tuning, and troubleshooting phone systems, IP phones, VPNs, network access control systems, wired and wireless network switches, VoIP routers, wireless LAN Controller, Access Point, and other devices or technologies as needed. The work reflects a full range of complexity and exercises significant judgment, and performs other related duties as assigned.Education: Graduation from an accredited college or university with a Bachelor's degree, or Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level, and quality as to assure the possession of comparable knowledge, skills and abilities. The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically. Specialized Experience: Two and one-half (2-½) years of progressively responsible professional work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. Desirable Qualifications: Experience of design or support of network systems for the processing of data, voice (e.g., telephone), radio, or video systems. Examples of relevant technologies include: Network switching and routing, Voice over IP (VoIP), firewalls, fabric switches, load balancer, network access control systems, copper and fiber cabling, VPN concentrators, Windows and Linux servers, VMware. Substitutions Allowed: 1) Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience. 2) Partial completion of a master's degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience. 3) Possession of a master's degree in computer science from an accredited college or university may be substituted for one and one-half (1½) years of the required Specialized Experience. 4) Possession of a Ph.D. in computer science from an accredited college or university may be substituted for two and one-half (2½) years of the required Specialized Experience. Any additional information may be attached to your online application, submitted by email to *****************************, or mailed to the following address: Hawaii State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawaii 96813. Education: If you are using education as a substitute for experience, you must submit a copy of your official transcripts or diploma at the time of application. If you are selected, you will need an official transcript (not a copy) indicating the completion of the training or the awarding of the appropriate degree.

IT Security SpecialistLOCATIONHonolulu, HI 96815CLEARANCETS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARYWe are looking for a detail-oriented and dedicated IT Security Specialist to join our team and safeguard our organization's digital assets. In this role, you will be responsible for identifying and mitigating security risks, implementing best practices, and ensuring the integrity and confidentiality of sensitive information. The ideal candidate will have a strong understanding of cybersecurity principles, threat detection, and incident response, along with a proactive approach to staying ahead of emerging threats. If you are passionate about creating a secure IT environment and thrive in a collaborative and fast-paced setting, we invite you to apply. *** Please note that our job openings are dynamic and can open or close quickly (much faster than we can publish). If you do not see an opening you are looking for, know that we see almost all types of positons. We strive to keep our listings up to date, but please consider submitting your current resume. Our team will work with you to identify the most recent opportunities that align with your skillset and career goals. We look forward to you joining our family. *** SIMILAR CAREER TITLESCybersecurity Analyst, Information Security Analyst, Security Engineer, Network Security Specialist, Security Administrator, IT Risk Analyst, Cyber Defense Specialist, Security Operations Center (SOC) Analyst, Vulnerability Analyst, etc.DEGREE (Level Desired) Bachelor's DegreeDEGREE (Focus) Cybersecurity, Information Technology, Computer Science, Information Security, Network Security, Digital Forensics, Computer Engineering, Systems Security, Data Science, etc.ALTERNATE EXPERIENCEGeneral comment on degrees: Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 years experience credit for a Master's Degree. We will work with you to find the right fit.POSITION RESPONSIBILITIES Ability to implement security policies Experience with security monitoring tools Knowledge of compliance frameworks Capability to assess vulnerabilities Familiarity with data encryption standards Strong analytical mindset REQUIRED SKILLS Proficiency in threat detection Incident response capabilities Knowledge of intrusion detection systems Expertise in access control management Ability to configure firewalls Understanding of malware analysis DESIRED SKILLS Familiarity with ethical hacking techniques Knowledge of cloud security practices Understanding of zero-trust architecture Exposure to artificial intelligence in security Experience with security automation tools Awareness of emerging cyber threats PLUG IN to CYMERTEK - And design your future... YOUR FOREVER CAREER STARTS HERE Are you looking for more than just a job? Join a company where employees are treated like family, and your career is built to last. We are a growing small business and a trusted federal contractor offering full scope consulting services in information technology, cybersecurity, and analyst workforce development. At our company, you come first. We're committed to creating an environment where you'll thrive professionally and personally. We provide meaningful, challenging work using cutting-edge technologies while investing in your growth and success. With direct access to company leadership, a laid-back and inclusive atmosphere, and exceptional work-life balance, you'll feel valued every day. We also believe in taking care of our family - both yours and ours. Our benefits are phenomenal, family-friendly, and designed with your well-being in mind. From employee and family events to career-long support, we create a community you'll never want to leave. Ready to make your next move the best one? Join us and experience the difference. BENEFITS Excellent Salaries Flexible Work Schedule Cafeteria Style Benefits 10% - 401k Matching (Vested Immediately) Additional 401k Profit Sharing 30 days Paid Leave/Holiday (No Use or Lose!) The day off for your birthday Medical/Dental/Vision - 100% employee coverage. ($1200 allowance - or a bonus) HSA/FSA AFLAC Long Term/Short Term Disability - 100% employee coverage. No cost to you. Life Insurance - 100% employee coverage. No cost to you. Additional Discretionary Life Insurance Paid Training No long, wordy reviews with tons of paperwork!!! Referral bonus program with recurring annual payments HOW TO APPLY Email us at ***************** or apply today: **************** Want to see what our employees think? Click here . EQUAL OPPORTUNITY EMPLOYER STATEMENT Cymertek is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We embrace and celebrate differences in our employees, recognizing that a diverse workforce enhances our creativity, innovation, and overall success. At Cymertek, employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. We believe in creating an environment where all individuals are treated with respect and dignity, and where opportunities for professional growth and advancement are accessible to everyone, regardless of background or identity.

Job DescriptionDescription: IT Support Technician - Hospitality Reports to - IT Services Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress'' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities Desktop support for hardware and software troubleshooting Willingness to learn industry-specific and proprietary management systems Setup, deploy, and maintain end-user equipment Perform network administration functions, user account permissions, Active Directory changes Follow up with clients to ensure resolution is complete and satisfactory Maintain accurate, thorough, and timely information in ticketing system Research and resolve problems through all IT functions Collaborate with peers to form technical solutions Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company Requirements: Required Skills Ability to provide on-site & remote desktop support to customers. Ability to use remote support tools like VNC, LogMeIn, RDP, etc. Strong troubleshooting abilities Ability to use our remote management platform for workstation configuration status, testing Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications. Being a goal-driven team player with solid organizational skills and a keen attention to detail. Independent, self-starting attitude with the willingness to share knowledge. Thorough knowledge of all Windows server and desktop operating systems Understanding of Hotel property management & Point of Sale applications Thorough knowledge of PC, server hardware, and configuration including related peripherals. Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or PC issues. Ability to function effectively in a fast-paced environment Willingness to travel occasionally Ability to multi-task and maintain good communication is a must Desired Skills & Experience Five years related experience or equivalent. Two years of telecommunications experience Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices Understanding of PCI compliance and certificates Familiarity with Ruckus APs and Meraki APs administration Understanding of IP Networking and troubleshooting Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management -HotSOS, Safelock, InnComm, and more; Sales - Delphi/SalesForce A+ Certification MCSE / MCDST / A+ certification(s) ACSP certification(s)

Bowers + Kubota Consulting is a full-service architectural, landscape architecture, engineering, planning, construction management, and project/program management firm that has been servicing the islands for more than forty years. Recognized as one of the Best Places to Work both nationally and in Hawai'i, we are dedicated to delivering successful projects of superior quality to our clients through teamwork and integrity. The Information Technology (IT) Support Technician will be responsible for providing services to manage the entire product lifecycle of the firm's technology assets. JOB QUALIFICATIONS: • Minimum Associate's degree in Information Technology or Information Security or an equivalent combination of education, training, and/or experience required. • 1-3 years' experience with performing hardware and software troubleshooting/repair. • Excellent customer service skills. • Previous experience in conducting training or presentations preferred. • Knowledge and experience with MS/Office 365 programs and services. • Ability to communicate effectively and with diplomacy both verbally and in writing. • Ability to prioritize and plan work activities efficiently. • Ability to manage information from multiple sources concurrently. • Ability to sit for long periods of time while working on the computer. • Ability to understand end users' problems and convey technical information in a nontechnical manner format. • Ability to work independently and in small teams. • Excellent hand-eye coordination is required. • Ability to occasionally lift and/or move up to 20 pounds required. • Must be able to work on-site in Honolulu office. ESSENTIAL JOB FUNCTIONS: •Provides services to manage the entire product lifecycle of the firm's technology assets. •Provides day-to-day telephone, in-person, and online support to end-users. •Ensure proper function and execution of the IT department's disaster recovery procedures and systems. •Identifies opportunities for improvement and advancement of the firm's technology assets and policies. •Assists the IT Support Lead in the daily operations of the IT department while also supporting the projects and initiatives of the Director of IT & Security. •Assists in the customization and adaption of existing programs to meet users' requirements. •Develops and presents B+K IT training (lunch & learns/webinars, etc) on various systems for employees. •Prepares various audio/visual systems for professional presentations. •Research, plan, and implement future IT projects. •Must be available to work after hours and nights as required. •Perform other duties as assigned. LOCATION: Kalihi/Honolulu, HI SALARY RANGE: $54,000 - $78,000 per year depending on experience Please apply directly online at: *********************** Equal Opportunity Employer/Vets/Disabled 100% Employee Owned

💼 Job Type: 1099 Independent Contractor (On-Call) 💰 Pay: $35 per hour (on-site) 🗓 Schedule: Flexible / On-Demand - You accept jobs based on your availability ⚠️ Important Note - Read Before Applying This is not a full-time job and does not guarantee hours. You will join our on-call technician network as a 1099 independent contractor. We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM. You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms. About the Role Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients. You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics. Key Responsibilities Diagnose and resolve hardware and software issues on Windows and Mac devices Troubleshoot OS problems: boot errors, blue/black screens, login failures Perform clean-ups and system tune-ups for slow/unresponsive machines Assist with wired and wireless internet connectivity issues Replace hardware components: hard drives, fans, RAM, etc. Reinstall or repair Windows/mac OS using bootable USB or recovery tools Setup and troubleshoot commercial printers and scanners Add remote support tools or desktop shortcuts as needed Educate clients with basic how-to or post-service guidance Document service details and escalate complex problems if necessary Requirements 2+ years of IT support experience, ideally in the field Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting Skilled in hardware replacement and component-level repair Knowledge of networking basics (LAN/WiFi setup and troubleshooting) Familiarity with commercial printers/scanners is a plus Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.) Reliable vehicle and valid driver's license Strong communication skills and a professional attitude Ability to work independently and manage your own time Benefits What You Get Competitive on-site pay: $35/hour Fully flexible schedule - you only accept jobs when you're available Be part of a nationally recognized tech service brand Dispatching, client communication, and billing are handled for you What to Expect After You Apply Intro call with one of our recruiters Electronic onboarding (contractor paperwork, policies, etc.) Submit a mandatory background check Provide your preferred availability through our technician portal Get access to our CRM and start receiving on-call job opportunities in your area Great For Techs Who... ✅ Want part-time, flexible work without fixed hours ✅ Enjoy working independently and solving a wide range of tech issues ✅ Are looking to supplement their income with on-demand tech work

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person. Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues. Coordinate with third-party vendors and service providers for specialized support and warranty services. Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns. Assist with configuration and management of network devices such as routers, switches, and firewalls. Monitor network performance and security, addressing issues proactively. Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation. Resolve complex login and access control issues, including advanced password resets and multi-factor authentication. Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization. Assist with software updates, patches, and upgrades to ensure security and compatibility. Provide technical support during organizational events, ensuring stable IT operations and connectivity. Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment. Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations. Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users. Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems. Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction. Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Collaborate with other IT teams to address cross-functional issues and improve service delivery. Qualifications Required: Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment. Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance. Active Security Clearance or higher Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire: CompTIA Security+ CE CompTIA CySA+ Cisco CCNA Security Equivalent IAT Level II certification Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Preferred: Active DoD security clearance (Secret or higher). Experience with NIST SP 800-171, DFARS, or CMMC frameworks. Familiarity with enterprise-level software applications and IT ticketing systems. Prior experience supporting government or defense contracting environments. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement. Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions! Powered by JazzHR WvmFP7Ogol

OSTS Onsite - Honolulu, HI - Part-Time Contractor This is actually at Technology Support Specialist I - working through a FG template issue, that is why it shows as a level IV (3 days 24 hours weekly) Bill Rate: * This will be a 24-hour weekly contractor (weekday hours/days to be determined by Manager. However, if there are network outages or weekend/afterhours support needed, the hours may be adjusted or increased, As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek

Job Description PRIMARY PURPOSE: This role involves a variety of IT support and administrative tasks, including managing user accounts, setting up and configuring workstations and peripherals, and documenting procedures to ensure efficient workflows. Responsibilities also include conducting research to support IT projects, providing basic troubleshooting assistance, and handling administrative tasks such as inventory management and IT asset tracking. Additionally, the position supports other IT and Cybersecurity related duties as assigned to promote smooth operations. MINIMUM QUALIFICATION REQUIREMENTS Currently pursuing a degree or has interest in Information Technology, Computer Science, or a related field, or equivalent knowledge through self-learning or certifications. Basic understanding of computer systems, operating systems, and software applications. Familiarity with account management processes and IT ticketing systems is a plus. Excellent problem-solving and organizational skills with keen attention to detail. Strong communication and interpersonal skills to interact effectively with team members and internal users. Ability to multitask and prioritize tasks in a fast-paced environment. ESSENTIAL FUNCTIONS: Assist in diagnosing and resolving technical issues for hardware, software, and network systems. Provide support for end-user devices, including desktops, laptops, and mobile devices. Document support requests and solutions in the ticketing system. Help update and maintain IT systems, including operating systems, software, and hardware. Perform routine maintenance tasks such as backups, updates, and system checks. Monitor system performance and report irregularities to the IT team. Contribute to IT projects, such as system upgrades, software deployments, or network improvements. Conduct research and provide recommendations on new tools or technologies. Assist in testing and quality assurance processes for new applications or updates. Create and update user guides, FAQs, and technical documentation. Assist in documenting IT processes, policies, and procedures. Generate reports on system usage, performance, or security incidents. Participate in team meetings and provide updates on assigned tasks. Communicate effectively with team members and other departments to address IT needs. Take initiative to learn new technologies or improve skills relevant to the role. Rotated throughout the IT and Cybersecurity areas to observe and learn the various job functions within the department.

Title: IT Specialist 0078476 Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, STUDENT CO-CURRICULAR SUCCESS, MANOA CAREER CENTER Closing Date: Continuous; Review of applications will begin on February 19, 2025 and will continue until the position is filled. Band: B Salary : salaryschedulesandplacementinformation FullTime/PartTime:Full-time Month: 11-month Temporary/Permanent: Permanent Duties and Responsibilities SYSTEM ANALYSIS AND REQUIREMENTS DEFINITION * *Analyze and define system requirements; provide logical process designs and data structures for new systems; and define interface specifications in accordance with overall system design. * *Work with source system subject matter experts to understand the source data structures and data item definitions. Analyze source metadata, profile source data, and develop data mapping and transformation rules. * *Communicate and work with managerial, administrative, and technical staff to determine information needs, data flows, and system definitions and document these requirements. * *Exercise discretion and creativity within theoretical limits in the adaptation and application of evolving technologies and broad practical and emerging technical concepts, products, tools and services to a variety of diverse and multiple platforms. * *Make decisions regarding the application and modification of existing and emerging technologies, systems hardware and software that significantly impact various UH unit operations, multiple platforms, and numerous users. * *Work directly with customers and assess requirements based on strategic initiatives and customer needs; assess feasibility, cost and risk factors. * *Develop system specifications including timelines and functional specifications; translate system specifications into programming requirements including program modules and data element dictionaries. * *Determine software, equipment, and other tools necessary to implement the system. * *Determine feature lists of programs; evaluate progress during project stages; and modify work schedule and tools utilized to meet project requirements. * *Keep abreast of advances in information technology and assess the feasibility of incorporating into project plans and specifications. * *Advise individuals and groups having diverse viewpoints and opinions on the most appropriate, effective, and efficient solutions. * *Advise managers and customers of project requirements including hardware, operating systems and other software, technical support, cost, and timeframe. Propose options based on customer needs and recommend most feasible plan of action. CONCEPTUAL AND DETAILED DESIGN 13. *Develop and document functional description from the user's perspective which describes the system to be developed and the business solution to the problems identified. 14. *Develop and document technical descriptions of the system to be designed in order to satisfy the documented requirements within the identified constraints. 15. *Convert the conceptual design or business solution into technical programming specifications. The level of detail to which the system specifications are prepared is a function of the size and complexity of the new systems. 16. *Develop and document planning documentation for the development and implementation phases of the project. The four plans that are generally prepared include: implementation plan, system test plan, conversion plan, and training plan. SOFTWARE DEVELOPMENT AND MAINTENANCE 17. *Develops software programs involving complex data exchange among multiple programs and/or requiring sophisticated program logic; develops reusable software modules and reviews and updates program documentation to ensure adequacy. 18. *Program, evaluate, and test web-based applications using Java, HTML, JSP (JavaServer Pages), and JSTL (JavaServer Pages Standard Tag Library), and/or any other programming or scripting languages to meet project requirements. 19. *Develop software test procedures; design system test; coordinate system and parallel testing; evaluate test results and determine whether program(s) can be considered operational; performs software quality assurance testing. 20. *Evaluate, modify, and maintain existing applications. 21. *Ensure programming projects are planned, programmed, tested, and implemented by project deadlines. 22. *Work directly with customers to ensure that the necessary testing, "bug fixes", and programming modifications are completed by project deadlines. 23. *Resolve any operational problems related to the maintenance of information systems. 24. *Assess and evaluate the capabilities and limitations of new and upcoming programming or scripting languages. IMPLEMENTATION,POST-IMPLEMENTATION, AND TECHNICAL SUPPORT 25. *Provide project implementation and post-implementation support for sece web-based applications. 26. *Provide technical support in a timely manner, identify the cause(s), research, assess, solve and take action to prevent programming and/or system problems from recurring using available resources such as, but not limited to the following: hardware/software manuals, third party books, technical email lists, Internet newsgroups, technical support lines, online help systems, and other available resources. 27. *Serve as technical resource to non-technical administrators, staff, and to other IT professionals. 28. *Monitor and tune software performance; perform software trouble-shooting. 29. *Define and develop efficient queries and provide reports for ad-hoc requests. 30. Work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed. 31. Other duties as assigned. * Denotes essential functions. Minimum Qualifications * Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Electrical Engineering, Information & Computer Sciences (ICS) or related field and 3 years of progressively responsible professional information technology experience with responsibilities for applications development, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. * Considerable working knowledge of applications development as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies. * Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with applications development. * Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. * Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. * Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. * If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. * Considerable working knowledge of Java. * Considerable working knowledge of JSP and JSTL. * Considerable working knowledge of HTML and CSS. * Considerable working knowledge of one or more Database Management Systems (DBMS) such as Oracle or MySQL. * Considerable working knowledge of coding practices necessary for developing enterprise-wide, web-based applications; prototyping and iterative development techniques; and systems development methodology and techniques. * Demonstrated ability to develop and revise system plans, design documents, implementation plans, training material, and to conduct user group sessions and related interviews. * Demonstrated ability to develop clean, structured programs and conduct thorough testing; define, design, and develop efficient customized reports and ad hoc queries; and recognize problems, identify possible causes, and resolve routine problems. * Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English. * Demonstrated ability to establish and maintain effective working relationships in a positive, service-oriented manner with others. * Demonstrated ability to work cooperatively with supervisor, project staff, and customers in a team environment to accomplish tasks and to meet deadlines. * Demonstrated ability to understand and follow oral and written instructions and documentation, write reports and procedures, and communicate effectively in a variety of situations. * Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals, and other resources. * Ability to work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed. Desirable Qualifications * Considerable working knowledge of JavaScript and related technologies such as JQuery, React, AngularJS and Node.js. * Considerable working knowledge of java build tools such as Apache Maven or Apache Ant. * Considerable working knowledge of XML. * Considerable working knowledge of SQL (Structured Query Language). * Considerable working knowledge of Spring Framework. * Considerable working knowledge of issue tracking tools such as JIRA. * Considerable working knowledge of report generation tools such as Jaspersoft Studio. * Considerable working knowledge of documentation wiki and markup tools such as Confluence. * Considerable working knowledge of a source control system such as Subversion or GIT. * Considerable working knowledge of JUnit or DbUnit. * Considerable working knowledge of an IDE such as Eclipse or IntelliJ. * Working knowledge of Struts MVC, Spring MVC and/or Spring WebFlow. * Working knowledge of Groovy and Grails. * Working knowledge of Apache Web Server and the Tomcat servlet container. * Working knowledge of web service protocols such as SOAP (Simple Object Access Protocol) or REST (Representational State Transfer). * Working knowledge of Spring Boot. * Working knowledge of load testing tools such as JMeter. * Working knowledge of an object-relational mapping (ORM) framework such as Hibernate or JPA. * Working knowledge of usability concepts and disability requirements for web-based applications. * Working knowledge of Docker. * Working knowledge of deploying applications to Amazon Web Services or other cloud providers. * Working knowledge of RabbitMQ. * Working knowledge of workload automation tools such as Automic Automation. * Ability to design and develop dynamic prototypes and websites, development of online forms, and web user interfaces. * Ability to train users. To Apply: Click on the "APPLY" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: * Cover letter indicating how you satisfy the minimum and desirable qualifications; * Current resume / curriculum vitae; * Names and contact information (including telephone number and email addresses) of at least three (3) professional references; * Copies of official undergraduate and graduate (as applicable) transcripts indicating degree conferred date with confidential information (i.e. social security number, date of birth) redacted. However, original official transcripts are required upon hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Incomplete, late or unreadable applications will not be considered. Academic record/grade summaries will not be accepted. Diplomas and copies will not be accepted. Note: If you have not applied for a position before using NeoGov, you will need to create an account. Inquiries: Wendy Sora (Director); *******************; ************. EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information visit: ******************************************** Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at:***************************************************** or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: *********************************************************

Hawai'i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai'i health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai'i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi'olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai'i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state. Information Technology (IT) implements, supports and maintains all systems at Hawai'i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level user and caller support relating to information systems. As the Service Desk Technician, you will deliver essential support to our Information Technology (IT) department and ensure that Hawai'i Pacific Health staff are able to access and benefit from the use of our cutting-edge technological tools. Specifically, you will provide phone support to staff with user access, desktop computers, applications and related technology, including administrative functions related to daily departmental operations. You will also receive, log, triage and assign follow-up actions as required to other staff within the IT Department. We are looking for someone detail-oriented, with outstanding customer service and communication skills and a commitment to delivering the highest quality health care to Hawai'i's people. Location: Harbor Court **Work Schedule:** Day/Night - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30161 **Pay Range:** 26.81 - 33.51 USD per hour **Category:** Information Technology **Minimum Qualifications:** Bachelor's degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Knowledge of desktop computers or information systems. **Preferred Qualifications:** One (1) year experience in desktop computer support. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Recruitment Number 25-276TO, Information Technology Specialist II, Honolulu, Oahu.This position spends a greater proportion of its time working on support but may also be expected to assist in other areas as part of projects, as needed. Work assignments range from simple to moderately complex in nature. The position works under direct supervision when performing work. * Attention Job Seekers - Please review the minimum qualification requirements carefully. There are three main ways to qualify: 1) Bachelor's degree (work experience may substitute) and 6 months of professional IT experience. 2) Bachelor's degree in Computer Science or comparable major. 3) Partial completion of a master's degree program in Computer Science or comparable major (at least 15 semester units). See below for complete details about the minimum qualification requirements for this IT Specialist II recruitment. Education: Graduation from an accredited college or university with a Bachelor's degree, OR excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level, and quality as to assure the possession of comparable knowledge, skills and abilities. The education and experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically. Specialized Experience: One-half (½) year of progressively responsible professional work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. Substitutions Allowed: 1) Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience. 2) Partial completion of a master's degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience. 3) Possession of a master's degree in computer science from an accredited college or university may be substituted for one and one-half (1-½) years of the required Specialized Experience. 4) Possession of a Ph.D. in computer science from an accredited college or university may be substituted for two and one-half (2-½) years of the required Specialized Experience.Any additional information may be attached to your online application, submitted by email to *****************************, or mailed to the following address: Hawaii State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawaii 96813. Education: If you are using education as a substitute for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected, you will need an official transcript (not a copy) indicating the completion of the training or the awarding of the appropriate degree.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site Clearance: Secret Clearance About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and experienced IT professional to join our team as an IT Helpdesk II technician. This role is essential in resolving advanced technical issues, supporting IT infrastructure, and ensuring compliance with federal cybersecurity regulations. Job Summary The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards. Key Responsibilities Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person. Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues. Coordinate with third-party vendors and service providers for specialized support and warranty services. Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns. Assist with configuration and management of network devices such as routers, switches, and firewalls. Monitor network performance and security, addressing issues proactively. Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation. Resolve complex login and access control issues, including advanced password resets and multi-factor authentication. Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization. Assist with software updates, patches, and upgrades to ensure security and compatibility. Provide technical support during organizational events, ensuring stable IT operations and connectivity. Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment. Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations. Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users. Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems. Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction. Generate detailed reports and recommend process improvements and technology enhancements based on performance data. Collaborate with other IT teams to address cross-functional issues and improve service delivery. Qualifications Required: Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment. Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance. Active Security Clearance or higher Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire: CompTIA Security+ CE CompTIA CySA+ Cisco CCNA Security Equivalent IAT Level II certification Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training Preferred: Active DoD security clearance (Secret or higher). Experience with NIST SP 800-171, DFARS, or CMMC frameworks. Familiarity with enterprise-level software applications and IT ticketing systems. Prior experience supporting government or defense contracting environments. Work Conditions Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents. Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement. Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

PRIMARY PURPOSE: This role involves a variety of IT support and administrative tasks, including managing user accounts, setting up and configuring workstations and peripherals, and documenting procedures to ensure efficient workflows. Responsibilities also include conducting research to support IT projects, providing basic troubleshooting assistance, and handling administrative tasks such as inventory management and IT asset tracking. Additionally, the position supports other IT and Cybersecurity related duties as assigned to promote smooth operations. MINIMUM QUALIFICATION REQUIREMENTS Currently pursuing a degree or has interest in Information Technology, Computer Science, or a related field, or equivalent knowledge through self-learning or certifications. Basic understanding of computer systems, operating systems, and software applications. Familiarity with account management processes and IT ticketing systems is a plus. Excellent problem-solving and organizational skills with keen attention to detail. Strong communication and interpersonal skills to interact effectively with team members and internal users. Ability to multitask and prioritize tasks in a fast-paced environment. ESSENTIAL FUNCTIONS: Assist in diagnosing and resolving technical issues for hardware, software, and network systems. Provide support for end-user devices, including desktops, laptops, and mobile devices. Document support requests and solutions in the ticketing system. Help update and maintain IT systems, including operating systems, software, and hardware. Perform routine maintenance tasks such as backups, updates, and system checks. Monitor system performance and report irregularities to the IT team. Contribute to IT projects, such as system upgrades, software deployments, or network improvements. Conduct research and provide recommendations on new tools or technologies. Assist in testing and quality assurance processes for new applications or updates. Create and update user guides, FAQs, and technical documentation. Assist in documenting IT processes, policies, and procedures. Generate reports on system usage, performance, or security incidents. Participate in team meetings and provide updates on assigned tasks. Communicate effectively with team members and other departments to address IT needs. Take initiative to learn new technologies or improve skills relevant to the role. Rotated throughout the IT and Cybersecurity areas to observe and learn the various job functions within the department.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military