Information technology specialist jobs in University Park, TX

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.

RIKR Technology is a company dedicated to ensuring client success by prioritizing long-term partnerships and integration as a trusted team member. We are committed to providing reliable and responsive solutions to meet technology needs. Our goal is to simplify technology for businesses and foster trust through exceptional service and support. Role Description This is a full-time, on-site role for an IT Support Specialist, located in Plano, TX. The IT Support Specialist will handle daily IT tasks including providing technical support, troubleshooting technical issues, maintaining and supporting desktop computers, and assisting with help desk inquiries. The role also involves ensuring the efficient functioning of IT systems and collaborating with team members to resolve complex technical challenges. Qualifications Proficiency in Technical Support and Troubleshooting with a focus on resolving hardware and software issues effectively. Experience in working with and maintaining Desktop Computers and other related hardware. Strong expertise and knowledge in Information Technology systems and solutions. Proven ability to provide effective Help Desk Support, including responding to user inquiries and solving IT problems promptly. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to work effectively with a diverse team and client base. Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.

To apply, you must take this assessment: ******************************************************************* Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area. This position is a key member of Reliable Technology's Partner Success Team. The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts. The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success. BENEFITS Paid Personal Time Off Paid Federal Holidays (7) Competitive Salary Professional Sporting Event Suites year round Activities + Outings (Family Atmosphere) Regular Reviews for Advancement Job Requirements TECHNOLOGY SKILLS Experience with installation, configuration, maintenance and management of the following: Active Directory Remote Access Windows Server software Distribution Microsoft & Office 365 Imaging Internet technologies: DNS, DHCP Asset Management QOS and VOIP configurations Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology Proficient with office equipment (computers, printers, fax, scanner) Proficient with Microsoft Office and standard user productivity tools General Requirements Work business hours 8 am - 5 pm; After-Hours as required to meet client needs Participate in On-Call (After-Hours) rotation Schedule flexibility to accommodate client needs Willingness work extended hours, nights and weekends Must be detail oriented and accurate Must have strong interpersonal and documentation skills Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required Must have a keen sense of awareness for others needs and communication styles Ability to have fun in a fast-paced environment Strong ability to analyze data and make intelligent decisions Ability to identify when senior/management level assistance is needed Excellent communication skills, both written and verbal Excellent organizational skills and ability to adapt easily Ability to prioritize, multi-task, work around deadlines and adapt easily Must be able to work effectively and contribute value with limited direction Valid state-issued driver's license and functional vehicle Willingness to travel in and around the DFW area General Responsibilities CUSTOMER CARE Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement Proven experience showcasing accuracy, analytical abilities, ethics, and values Ability to provide product and service information, and suggest products or solutions for sales Ability to successfully balance the needs of the customer and the needs of Reliable Build relationships with customers to establish and maintain trust, credibility, and respect Ability to remain professional, confident, courteous and patient at all times TEAMWORK Build relationships with coworkers, including members of other departments, to get results Build relationships with customers as though Reliable were a member of the customer's internal technology team Offer ideas for process improvement and maintain procedural documentation Engage in excellent communication, documentation and record keeping KNOWLEDGE & LEARNING Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills, and abilities Engage in training and educating other team members to facilitate growth and learning for all team members Actively seek out methods for expanding your knowledge and skills beyond company provided or company mandated learning initiatives Actively seek out information on best practices and recommend new processes to improve efficiency DAILY TASKS Interact in a professional and courteous manner with Clients by Phone and In Person Promptly respond to client service requests and internal needs Evaluate and Prioritize Service Tickets with the help of service coordinator Attend daily huddles Complete service events and document resolution of Service Tickets Coordinate service events with network service staff, keep service coordinator informed Adhere to scheduled service events, keep calendar up to date & maintain communication with team Notify coordinator of emergency service visits if not immediately serviceable Maintain client information in Service Portal Ensure Service Ticket reporting; ensure & verify completion of service events Research, identify and configure equipment purchases for client and internal requirements Report client service or equipment needs to service coordinator or manager Complete timesheet record of work performed & expenses on a daily basis Ensure client service requirements are understood and accomplished, get timely help if needed Perform onsite and remote client service as assigned Report to assignments on time at the scheduled time Maintain accurate individual calendar, along with service coordinator scheduling Communicate with service coordinator and/or manager for scheduling and service requirements Ensure accurate and thorough documentation and reporting of Service Orders Ensure accurate client documentation in Service Portal Escalate complicated service matters immediately to senior engineer or service manager Escalate client satisfaction concerns Ensure an understanding of job objectives and billable vs. non-billable work, seek guidance from Service Coordinator or Manager as needed PERIODIC TASKS Attend weekly service meetings Assist with physical inventory and location tracking for internal assets, equipment and software Ensure responsible handling and organizing of service parts and equipment stock Notify service coordinator of any parts or equipment delivered or used for client purposes Correct or notify if documentation in client portal is inaccurate Perform research and stay current with new products and technologies Attain education and/or certifications as deemed appropriate for job requirements Participate in training events and webinars for service and product technologies Maintain knowledge of computer hardware, circuit boards, processors, chips and electronic equipment and necessary configuration requirements REPORTING STRUCTURE This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and/or move large, bulky and/or heavy items up to and exceeding 50 pounds and/or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Job Type: Full-time Benefits: Paid time off Professional development assistance Application Question(s): Are you currently employed? What are your salary requirements? Have you ever worked for a MSP? If so, which one(s)? Experience: IT: 1 year (Required) Language: English Professionally (not casually) (Required) Ability to Commute: Frisco, TX 75034 (Preferred) Work Location: In person

Greetings, My name is Satender, and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries. Akkodis is seeking Help Desk Support for a Plano, TX - Hybrid location. Title: Helpdesk Support Location: Plano, TX - Hybrid 3 days onsite a week Duration: 12 months Pay Rate: $22-$24/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) JOB DESCRIPTION - Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. Responsibilities: • Provide application support through remote access tools to resolve internal end user issues • Monitor and respond quickly and effectively to calls or chats received to the client Service Desk • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware • Remotely access and support end user machines to achieve first call resolution • Utilize Service Now as the ticketing tool to track and escalate tickets for end users • Assist with onboarding of new Agents by training and allow others to shadow • Perform other tasks as needed by the Service Desk Managers Basic Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification 2+ years of remote help desk support experience Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Now Hiring | Hybrid - Dallas, TX | 6-Month Contract (with possible extension) Duration: 6 months + possible extension Candidate Eligibility: USC & GC candidates only Job Summary We're seeking an experienced Blue Yonder WMS Support Consultant to provide L2/L3 production support for a major food & beverage organization. This hybrid role requires availability for critical onsite visits, including travel to delivery centers and warehouse locations as needed. Ideal for professionals who excel in fast-paced, SLA-driven environments. Must-Have Skills Strong, hands-on experience with Blue Yonder WMS (Discrete preferred) Proven background in production support with strict SLA adherence Ability to manage P1/P2 high-severity incidents, including after-hours support Exceptional communication skills and ability to lead technical conversations Flexibility for emergency onsite travel Key Responsibilities Deliver L2/L3 production support for Blue Yonder WMS Handle P1/P2 incidents and meet SLA expectations: P1/P2: 15-minute response | 2-hour resolution P3: 15-minute response | 8-hour resolution Act as the primary point of contact for technical incident resolution Troubleshoot application issues and coordinate with cross-functional teams Support critical warehouse operations with onsite visits as required Lead discussions with client teams to drive issue resolution 📩 Interested? Apply now or DM us to explore this opportunity! You can share profiles at ******************** OR Call us on *****************

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician : Responsible for providing on-site and/or remote technical support to end-users. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist users with software problems, including operating systems, productivity suites and other applications. Set up new computers and equipment at user locations. Replace or upgrade hardware components. Use IT service management (ITSM) tools to log, track, and update service tickets. Frequently travel within a facility or to nearby locations. Document resolutions, technical procedures, and asset changes. Required Skills for the IT Support Technician : 4+ years of experience in an IT Field Support position Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint) Experience working in Public Safety or Government environment Basic IT Certification Preferred (A+) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Our enterprise-level client is seeking to add an IT Install Technician to the team in Plano, TX. Please see below for full details- Job Notes: -- 3-month contract / extensions possible, but not guaranteed -- Onsite in Plano, TX 75093 -- Drug & Background required. Pay Rate = $23 w2 per hour plus benefits Position Overview: The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems. Duties/Responsibilities: •Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system. •Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods. •Achieve performance targets established by leadership for applicable Key Performance Indicators •Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs. •Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience •Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required. •Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information. •Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary). •Prioritize and perform specialized resolutions with escalated and/or high visibility incidents. •Provide "White Glove” service to our customers. •Perform other duties as assigned by management. Education & Experience Required: •Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential •Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications. •Acquire or hold relevant certifications required by company and/or customer. Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

IT Support Analyst - (Part-Time) Fort Worth, TX Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services. Our Core Values: TRAITS Trust, Respect, Accountability, Integrity, Teamwork, and Safety. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desktop and printer issues. Outlook issues. Mobile device issues - tablets/smartphones/other technology. Information Technology (IT) Helpdesk - Lansweeper. Voice over Internet Protocol (VOIP). Badging to enter and exit building. Comcast and Century Link requests and issues. Document policies and procedures. Keep our IT information current - exchange, active directory, and similar. Onboarding and exit processes - setting up and wiping computers. Manage and support Smartphone Apps. Microsoft licensing. Special IT projects assigned by Controller. Roles and Responsibilities: Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system. Troubleshoot and resolve hardware and software issues on laptops and mobile devices. Perform password resets and account management across multiple systems. Assist with device setup, configuration, and deployment. Support Microsoft 365 applications and basic administration tasks. Document issues and resolutions in the ticketing system. Collaborate with IT lead on projects and infrastructure improvements. Requirements Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required). Reliable transportation and a valid driver's license with a good driving record. Ability to work under 30 hours per week. At least 1 year of IT experience or currently enrolled in an IT-related degree program. Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting. Strong communication and problem-solving skills. Preferred Qualifications Familiarity with Microsoft 365, Intune, and other Azure products and services. Experience with ticketing systems. Exposure to networking concepts and device setup. Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required. Notes: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Help Desk Technician paying $60,000 annually. Responsibilities: Provide daily help desk and desktop support for warehouse and office employees. Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician. Support and maintain a broad range of hardware, including: Dell PCs/workstations, monitors, and full workstation setups Zebra printers, label printers, and weight scales Copiers and general office equipment Warehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers) Provide support for the Koerber Warehouse Management System (formerly Infosis). Manage Office 365 user administration and Dialpad phone number setup. Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications. Install and support software such as CrowdStrike and N-able for remote access and device management. Manage account terminations and access disablement for departing employees. Use UPS/Canvas Ship systems for warehouse and user support needs. Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting. Support approximately 25 total workstations across administrative and warehouse environments. Team & Collaboration: Reports to the Director of IT Infrastructure (based in Kansas City, MO). Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer. Functions as the primary IT resource in Texas, working within a small but highly collaborative multi-location IT team. Requirements: 2-3 years of IT support or help desk experience. Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows. Ability to learn proprietary systems quickly; warehouse systems experience is a plus. Comfortable working independently as the only on-site IT support presence. Ability to travel occasionally to other warehouse locations if needed. AimHire is an Equal Opportunity/Affirmative Action Employer.

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Essential Job Functions: • Provides on-site field support to customers including installation, repair, and servicing of IT equipment. • Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. • Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. • Documents all pertinent user information and the nature of problem reported with accuracy. • Records all inventory transactions accurately to maintain service and inventory part accuracy. • Assists in investigating and resolving complex installations and maintenance matters. • Instructs customers in the operation and maintenance of systems and equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up testing. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis on system issue trends and solutions. Basic Qualifications: • High school diploma or G.E.D. • Five or more years of field support experience. • Experience working with corporate hardware, software and equipment. • Able to lift 45 pounds. • Able to work in the USA. Other Qualifications: • Deep understanding of computer hardware and software components. • Experience navigating technical issues with a high level of customer service and empathy. • Excellent verbal and written communication with the ability to tailor communication style to different audiences. • Experience working in a dynamic, fast-paced environment. • Shown success in team environments demonstrating shared responsibility and accountability. • Strong analytical and problem solving ability. • Good time management and organizational skills. Work Environment: • Office environment. • Dress code: Business casual.

Crossing Hurdles is a recruitment consultancy working as a hiring partner with IT Solutions, which is currently hiring Subject Matter Experts for its client in the commercial real estate industry. Experience: 12+ years Employment Type: Full-Time Seniority: Senior / Principal / Expert IC About the Role We are seeking a senior Subject Matter Expert / Technical Expert with deep experience in building and scaling AI-driven, data-intensive systems. This role focuses on shaping the architecture and evolution of advanced AI platforms, including agentic AI systems used in high-impact environments. What You'll Be Working On Architecting and leading the design of scalable data and AI platforms, ensuring reliability, performance, and security across distributed systems Designing and deploying agentic AI solutions-autonomous or semi-autonomous systems capable of reasoning, decision-making, and adaptive task execution Providing technical thought leadership across data architecture, analytics, and AI system design Collaborating cross-functionally with data scientists, engineers, and product teams to deliver end-to-end intelligent systems Evaluating and integrating advanced tools and platforms such as GCP, Vertex AI, and LangChain-based frameworks Mentoring and guiding teams on best practices in AI governance, data management, and responsible AI deployment Required Skills & Experience 12+ years of experience in technology, data engineering, AI/ML, or large-scale distributed systems Strong proficiency in Python, Java, or Scala Extensive experience with data pipelines, AI/ML workflows, and microservices architectures Deep expertise in LLMs, Retrieval-Augmented Generation (RAG), and agentic AI systems Proven experience building or scaling intelligent agents or AI-driven decision systems Strong system design, problem-solving, and stakeholder management skills Prior experience at Palantir, Google, or Microsoft (or equivalent environments) Preferred Qualifications Master's or Ph.D. in Computer Science, Data Science, AI, or a related field Prior experience leading or mentoring teams in AI/ML innovation or data strategy Familiarity with agentic orchestration frameworks such as LangChain, CrewAI, AutoGPT, or similar Exposure to mission-critical systems in domains such as defense, finance, or large-scale enterprise platforms Why This Role Operate at the highest technical impact level without people-management constraints Shape and influence enterprise-scale AI strategy and architecture Work on high-stakes, real-world AI systems where outcomes matter Partner closely with senior technical and business stakeholders

Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software. Travel is required using one's personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. Associate's degree in computer science required Bachelors preferred and A+ certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook. Strong communication (both verbal and written), problem solving, and decision-making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks

The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

***We are unable to sponsor for this permanent full-time W2 role*** is bonus eligible*** Prestigious Financial Company is currently seeking a Principal IT Governance Analyst. Candidate will be responsible for the development, implementation and oversight of programs within IT. Ensures the overall effectiveness and adherence to the governance framework and ongoing evaluation of IT's internal control environment. Responsibilities: Partner cross-functionally to analyze control data and drive continuous improvement in IT delivery processes and control frameworks Develop sophisticated dashboards and analytical reports that demonstrate control adherence and highlight strategic improvement opportunities Spearhead the development of key performance indicators (KPIs), key risk indicators (KRIs), and advanced metrics to empower IT leadership decision-making Design and implement standardized communication templates and executive-level presentation materials that effectively convey complex technical information Create comprehensive reports for senior and executive management that drive informed decision-making and strategic planning Serve as a trusted advisor to stakeholders on control-related matters, providing clear guidance and recommendations Lead multifaceted projects involving multiple systems, ensuring alignment with governance frameworks and regulatory requirements Perform comprehensive gap analyses between existing controls and regulatory requirements, mapping processes to industry standards Establish and maintain continuous monitoring frameworks to ensure ongoing compliance and control effectiveness Provide subject matter expertise across various IT process domains Collaborate closely with compliance and internal audit teams to ensure alignment of IT controls with regulatory expectations Support remediation activities for identified findings, working with key IT stakeholders to implement effective solutions Serve as a governance liaison during regulatory examinations and audit engagements Identify and recommend emerging technologies and tools that enhance efficiency, quality, and security across IT systems Anticipate emerging risks and proactively develop mitigation strategies Lead special IT projects as needed to address organizational priorities Apply strategic thinking to complex technical challenges, supporting teams in developing innovative solutions Perform other duties as assigned that align with organizational objectives and department needs Qualifications: [Required] Strong analytical and data reporting skills [Required] Ability to work across multiple levels of management [Required] Able to succeed in fast-paced environment with frequent changes [Required] Comfortable communicating with both technical and non-technical audiences [Required] Takes the initiative to research, learn and deliver; anticipates the play [Required] Humble, collaborative, and focused on making sure the entire team succeeds [Required] Excellent oral and written communication skills [Required] Working knowledge and experience of IT control frameworks and industry standards such as ITIL, COBIT, NIST Cybersecurity Framework (CSF), or similar industry-accepted standards and the principles embedded within them [Required] Excel [Required] PowerPoint [Required] Dashboard reporting tools (e.g. Tableau and JIRA) [Preferred] Experience with Security and DevOps tools [Preferred] Integrated GRC management solutions such as Archer Education and/or Experience: [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Required] 10+ years of work experience [Preferred] Work experience in the capital markets or information technology industry

Job Summary: We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support. Key Responsibilities: Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed. Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams. Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC. Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers. Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests. Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools. Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols. Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment. Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively. Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management. AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity. Provide oversite of 3rd parties' on-site activities Qualifications: Experience: 3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers. Team lead experience preferred Soft Skills: Must be a self-starter with the ability to work independently without continuous supervision. Must be a team player and have excellent interpersonal communication skills, especially with customers. Excellent organizational and administrative skills. Effective written and oral communication skills in English language. Ability to multi-task and maintain composure in stressful and demanding work environments. Ability to think forward and learn and apply new concepts quickly. Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability. Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries. Use Hyperscale systems and applications to communicate with the customer as needed. Adhere to Hyperscale standards to ensure work meets customer quality requirements. Other US Citizenship is required Physical Requirements: Ability to lift and move heavy equipment (up to 50 lbs). Comfortable working in confined spaces and at heights. Ability to work in varying environmental conditions. Locations San Jose, CA area Los Angeles, CA North Dallas/Ft Worth area Reston, VA area Atlanta, GA Denver, CO Chicago, IL Prerequisites required training/certifications: Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.