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  • Technical Product Support Specialist

    Digilock

    Information technology specialist job in Petaluma, CA

    We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time, on-site in Petaluma, CA** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
    $47k-95k yearly est. 4d ago
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  • Energy Marshall, Data Centers

    Suffolk Construction 4.7company rating

    Information technology specialist job in Sonoma, CA

    Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.
    $49k-80k yearly est. 4d ago
  • Airway Transportation Systems Specialist (Coordinator)

    Us Department of Transportation 4.5company rating

    Information technology specialist job in Santa Rosa, CA

    Apply Airway Transportation Systems Specialist (Coordinator) Department of Transportation Federal Aviation Administration ATO, Technical Operations Services (AJW), Oakland District, North Bay SSC, WWU23-STS Apply Print Share * * * * Save * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary Airway Transportation Systems Specialists (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems required for the world's largest air traffic control and navigation system. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). Summary Airway Transportation Systems Specialists (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems required for the world's largest air traffic control and navigation system. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). Overview Help Job canceled Open & closing dates 01/09/2026 to 01/30/2026 Salary $112,074 to - $173,700 per year The salary includes locality rate of 46.34%. Pay scale & grade FV I Location 1 vacancy in the following location: Santa Rosa, CA Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) * 2101 Transportation Specialist Supervisory status No Security clearance Other Drug test Yes Bargaining unit status Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists (***************************** Announcement number AWP-ATO-25-BMA2618-96440 Control number 851089300 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Open to current permanent FAA employees within ATO, AMA-400 and AML. Duties Help Serves as an ATSS (SSC Coordinator), responsible for performing a variety of functions directly related to the operation of the NAS. Performs work of broad scope and complexity with a high degree of independence. Applies broad experience and comprehensive technical knowledge to maintain and protect the integrity and safety of all components and systems for the NAS service delivery. Provides the highest organization level of technical support associated with analyzing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible. Incumbent is recognized as the technical expert on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Work requires maintaining technical expertise on complex systems and/or emerging technology, systems interrelationships and management of the NAS. Responsibilities include the integration, restoration, testing and evaluation of new advanced service or service components, hardware/software systems and processes. Performs a variety of functions directly relating to the operation of the NAS. Focus is on availability and reliability of the services and products provided to the users of the NAS. Serves as the principal technical specialist, a project manager, on the major projects and/or program areas, resolving unique technical problems without managerial intervention, providing coordination and suggesting solutions. Works within established policies and procedures to select the most effective and efficient approach or to develop new solutions. Carries out work in accordance with overall plans and objectives of the organization, resolving problems as they arise and making adjustments as necessary to deal with unanticipated situations and organizational needs. This work includes responsibility for evaluating diagnostic data from multiple systems that are integrated to support a network of services or service products. Can be called upon to assist with repair and/or restore service or systems, providing guidance on the availability of backup systems, and to upward report the status of critical events. Evaluation of this data is used for correcting deficiencies on Contractor Acceptance Inspection (CAI) or Joint Acceptance Inspection (JAI), FPIP, FSEP, Redline Drawings, Peabody and DMT reports dealing with LCMs. LADs, LEMs and resolving event based certification issues necessary for the timely restoration of equipment, systems/services with the NAS. Monitors other employees as a project or team leader. Responsible for all aspects of SSC projects from initial planning, drawing and specifications review, implementation, Joint Acceptance Inspection, and disposition of assets. Acts as SSC point of contact for all projects completed locally or by outside contractors. Identifies requirements (staffing funds, materials, and equipment) to accomplish projects and tracks the use of project resources. Provides training, mentoring, guidance and advice to FAA employees, contractors, and other organizations as needed. Uses technical expertise and understanding of user and stakeholder needs to prioritize SSC workload. Integrates Operational Risk Management (ORM) into all planned activities ensuring that all customers and users of services are included and involved in implementation and planning. Fully understands and utilizes proper Personal Protective Equipment (PPE) and personal safety practices when engaged in all restoration and maintenance activities helping to set the example of safe work practices for others in the organization. Position requires emphasis on customer service and organizational skills, and a clear understanding of FAA orders and how the orders apply to their position. Utilizes software such as Excel, Power Point, and Word. Performs other duties as assigned. Incumbent must possess a valid driver's license. Requirements Help Conditions of employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. * Successful completion of a security investigation will be required Qualifications To qualify for this position candidates must show experience at the level of difficulty and responsibility that demonstrates an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Generally, experience at the next lower level, pay band FV-H/level III or FG/GS-12 equivalent, meets the minimum qualifications for this position as long as the experience supports the demonstrated abilities. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on these factors and the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Qualifications must be met by the closing date of this vacancy announcement. Demonstrated Abilities: You MUST provide a NARRATIVE statement for each Demonstrated Ability and Quality Ranking Factor. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. Candidates must show experience at the level of difficulty and responsibility appropriate to the position. Eligible candidates will be ranked based on DEMONSTRATED ABILITIES and QUALITY RANKING FACTORS, if applicable. For your assistance in responding to each of the demonstrated abilities "things to consider"/instructions have been provided for each demonstrated ability at: ******************************************************************************************************************************** Failure to respond on-line to the demonstrative abilities will prevent you from receiving further consideration. Supervisor Endorsement: A supervisory statement endorsing the applicant for this announcement is required by the closing date of this announcement. The endorsement must include the announcement number. Please upload your document(s) with your application by the closing date of the announcement. A Supervisor's Endorsement can be a memorandum or regionally generated form, and must include the announcement number. Candidates who are not endorsed by their supervisor will not be considered. NOTE: For ingrade/downgrade candidates, a supervisor's endorsement is not required. To obtain the supervisory endorsement form or memo, please contact your manager. NOTE: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Qualifications must be met by closing date of announcement. Education Education may not be substituted for experience. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ************************************************************** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Current FAA employee: MUST submit a copy of your most recent (non-award) SF-50, Notification of Personnel Action, or equivalent document that verifies tenure (block 24, code 1 or 2). Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position.You Security Requirements: Moderate Risk (5): This position requires completion & favorable adjudication of a National Agency Check with Inquiry (NACI) background investigation prior to appointment, unless a waiver is obtained. If the Agency decides to interview any qualified applicant on the selection list, then all on the list who are qualified must be interviewed. Links to Important Information: Locality Pay, COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Supervisor Endorsement: If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy is required by the closing date of this announcement. The Supervisor Endorsement must include the announcement number. You may upload your document with your application or fax to: **************. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) * Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. * Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Amendment Date: 12/23/2025 Amendment Note: This announcement has been extended. This announcement has been extended. This announcement has been extended. Agency contact information Marilyn Alvarez Phone **************** Fax 1 ************** Email *********************** Address Federal Aviation Administration AWP Regional HR Services Branch 777 S. Aviation Blvd. - Suite 150 AHF-S110 El Segundo, CA 90245 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Supervisor Endorsement: If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy is required by the closing date of this announcement. The Supervisor Endorsement must include the announcement number. You may upload your document with your application or fax to: **************. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $112.1k-173.7k yearly 7d ago
  • Sheriff's Office IT Specialist

    County of Sonoma (Ca 4.3company rating

    Information technology specialist job in Santa Rosa, CA

    The Sheriff's Office is seeking an experienced IT professional to join their team as an IT Specialist! Starting salary up to $58.58/hour ($122,263/year) and a competitive total compensation package!* Please note: The Sheriff's Office is recruiting to fill a Time-Limited IT Specialist position that is currently funded through October 8, 2029. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: * Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available after the end of the probationary period and depending on the assignment * Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range * Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year * County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options * Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits * Retirement - A pension fully integrated with Social Security * Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment * Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position As part of the Technical Services Bureau in the Sheriff's Office, the IT Specialist provides technical support (hardware and software) and recommends technical solutions to Sheriff's Office staff using Law Enforcement and Detention applications and systems. This includes receiving and responding to calls, emails, and other electronic messages from staff, potentially up to 24 hours per day, seven days a week, 365 days a year. Responsibilities include: * Supporting and maintaining the Sheriff's Office server infrastructure, including building, updating, patching, and troubleshooting physical and virtual servers hosting Sheriff's Office applications and data * Coordinating with the County of Sonoma's Information Systems Department on various enterprise technology projects within the Sheriff's Office * Coordinating with other public safety agencies in the deployment, configuration, and support of shared technologies, including computer-aided dispatch, records management, mobile data computers, and data warehouse applications * Supporting and maintaining Biometric identification systems for the Sheriff's Office, Probation, and other Law Enforcement agencies The ideal candidate is a problem solver who is able to be flexible amid competing and changing priorities. They will have significant experience working with Microsoft client and server infrastructure, and Microsoft Azure and PowerShell experience is also highly desired. Experience working in local government or for a public safety organization is a plus! Additionally, the ideal candidate will possess many of the following: * Microsoft certifications related to Microsoft Azure, Microsoft 365, or Microsoft client/computer/server/device administration * Certifications or training experience related to computer security * Experience in customer service or at a service desk in a Tier 1 or 2 role, including Windows 11 technical support * Knowledge of Active Directory administration, including file permissions, security groups, and group policy * Experience with Microsoft Hyper-V, Microsoft System Center Configuration (SCCM), Windows Server Update Services (WSUS), and Remote Desktop Services (RDS) server deployments * Understanding of Networking Protocols (e.g. TCP/IP, DNS, DHCP), including basic troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN) connectivity issues * Excellent communication, critical thinking, and teamwork skills * The ability to quickly review, comprehend, and write technical documentation to resolve issues * Some experience creating training materials and presenting information in a clear and concise manner * A strong interest in seeing the results of their work directly impact the betterment of the community NOTE: The Sheriff's Office is a 24/7 environment. Sheriff's IT Specialists will be required to be part of a standby on-call (paid) rotation and may work various shifts and schedules according to the needs of the agency, including weekends. As a condition of employment, individuals will be required to undergo and maintain a Sheriff's Office background clearance. Telework of a maximum of two days per week is possible after the probationary period, AND in consideration of on-site minimal staffing requirements. Four-day, 10-hour alternative schedules may be considered by management upon request. * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory. This Sheriff's Office IT Specialist employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of this position is Department Information Systems Specialist II. Application submissions require the Supplemental Questionnaire to be completed. Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The position advertised on this announcement does not require possession of a valid California Driver's License.Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. * Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. * You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. * You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. * Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Application submissions require the Supplemental Questionnaire be completed. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: * Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. Additional Information Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. How to Apply Applications are accepted online at ****************************** Paper applications may be submitted by person, fax **************, email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: KK HR Technician: VH
    $122.3k yearly 8d ago
  • Manufacturing Technical Specialist - Expert

    Cavalierit

    Information technology specialist job in Santa Rosa, CA

    Cavalier Workforce Inc is a global leader in consulting technology, and professional services with more than 7 years of proven Industry experience. With offices Jersey City, NJ and Dallas TX, with locations nationwide and internationally. We have over 700 employees North America, Europe, the Asia pacific and over 160 clients including Fortune 500 Client. Job Description: You will be part of the fabrication team in NPI and production front door support. · This team is responsible for the setup of drawings in support of the fabrication of substrates. · This person is expected to work closely and professionally with engineering, trainers, and operators to assure the quality of the Thin Film circuits. Qualifications Musts • The ability to bring concerns up though a standardized chain of command. • Ability to work with drawings in piglet and graffy is highly desired • Ability to work closely with engineering and new product designs • Proficient computer skills. Qualities • Skilled coordination/multitasking. • Team communication and collaboration. Additional Information We are unable to sponsor at this time.
    $76k-129k yearly est. 3d ago
  • Information Technology Specialist (INFOSEC)

    Department of The Air Force

    Information technology specialist job in Fairfield, CA

    Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on
    $52.7k-139.7k yearly 21d ago
  • IT Specialist III

    JBA International 4.1company rating

    Information technology specialist job in Santa Rosa, CA

    Essential Functions Computer and Network Operations • Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned. • Perform log and system management reviews as well as operations and administration on all systems. • Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas. • Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations. • Communicate with IT management on projects, support and future needs planning both in writing and verbally. • Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned. Technical Support • Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned. • Provide advanced end user support and guidance to other technical staff on end user issues. • Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned. • Respond to and document requests for technology assistance via phone, verbal, or e-mail request. • Diagnose, repair and create documented process for assigned technology issue resolution. • Research, recommend, install, update, maintain, and retire new hardware and software solutions. • Prioritize problem resolution and daily schedule as work dictates. • Plan effective preventative maintenance with your peers on all systems. • Support the collection and administration of hardware and software asset inventory. • Communicate professionally with all levels of staff. • Train with vendors to support new technology or enhance knowledge of current technology and provide mentorship to staff within the IT organization on technical advances. • Uphold department service standards and organizational values. Security • Research, develop and employ security standards and practices on the computing environment and assigned technologies. • Respond to and report to security issues. • Apply threat mitigations and update operating systems as security flaws are discovered. • Maintain patches and apply security updates as necessary • Solve outstanding security issues through research and management suggested options. Other Functions • Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas. • Maintain technical proficiencies to support current and planned hardware, software and network computing needs. • Research new technologies, draft recommendations and technology plans and requirements for business needs. • Effectively utilize project, change and incident management skills and documentation. • Demonstrate current technological understanding in the execution of duties. • Perform other duties as assigned.
    $105k-144k yearly est. 60d+ ago
  • Novato CA MDDU Technical Equipment Support

    Mele Associates 4.1company rating

    Information technology specialist job in Novato, CA

    MELE Associates is seeking a full-time employee to perform as a CBRN technical equipment support to support the Department of Homeland Security, Mobile Detection Deployment Unit MDDU in Novato, CA. This position supports the United States Government capability to technical detect chemical, biological, radiological, and nuclear CBRN threats across the nation. The MDDU Equipment Support maintains the readiness of CBRN detection equipment and conducts nation-wide technical CBRN detection operations, training, and exercises to augment and train capability of Federal, state, and local law enforcement partners. This position is contract award dependent. RESPONSIBILITIES: Duties will include but are not limited to the following. Track and maintain care, custody, and control of MDDU equipment, including detection equipment, and radioactive sources. Conduct inventories of DHS MDDU property and update computerized tracking information as required. Ensure MDDU equipment is repaired, calibrated, and maintained in a ready state for deployment 24 hours a day, 7 days a week, and 365 days a year. This includes conducting field level routine repairs in consultation with equipment manufacturers and designated subcontracting repair companies. Safely handle, use, transport, and ship radioactive sources following federal regulations including those requirements of the Department of Transportation. Perform work as a "radiation worker." Conduct procurements of supplies and equipment following administrative procedures. Perform CBRN detection operations with Federal, state, and local law enforcement agencies and stakeholders. This includes performing operations at Department of Homeland Security Special Event Assessment Rated SEAR Events, National Security Special Events NSSE, and critical infrastructure sites. Perform CBRN "just in time" training with technical detection equipment with Federal, state, and local law enforcement agencies and stakeholders. Perform or assist in CBRN technical detection exercises with Federal, state, and local law enforcement agencies and stakeholders. Routinely train, acquire, and maintain technical skills and experience, and share job knowledge with other MDDU team members. Maintain integrity, good conduct, and the highest level of professionalism during work and outside of work hours. Maintain flexibility and adaptability to changing assignments and work schedules. Work may often require work to be performed beyond an 8-hour day, on weekends, and holiday. Excessive work hours can be flexed when work allows. MDDU employees are subject to recall to work from off duty status upon a matter of national security. Work independently and as a team to meet all MDDU requirements. Follow guidance and direction from the MDDU Site Lead Team Leader, Project Manager, client Program Manager, and designated MELE supervisor. Initiate, organize and report on all planning and management taskings. Coordinate, initiate and track the progress of deployments of the assigned MDDUs or equipment. Assist/prepare timely after-action reports of MDDU missions. Provide oral and written status updates of tasks to the team lead, project manager, or client program manager as required. This position requires travel between 50 to 75 percent of the month within the contiguous United States and US territories to support program needs. This may include mission deployments over 10-days with back-to-back travel to another missions. This position requires the safe operation of a truck and 5th wheel trailer. Following MDDU guidance documents, federal travel regulations, and Federal Acquisition Regulations. Maintain administrative proficiency in preparing accurate and timely travel and procurement expense reports. REQUIREMENTS: Experience in chemical, biological, radiological and/or nuclear CBRN detection with emphasis on R/N detection. 5 years' experience in radiation detection training and supporting detection operations at special events or during steady state operations where detection is regularly employed. Event support can also include but not limited to equipment demonstrations, training, and exercises at Department of Homeland Security Special Event Assessment Rated SEAR Events or National Security Special Events NSSE. Biological and/or chemical detection experience is encouraged but not required. Knowledgeable in using the following types of representative R/N detection equipment: Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic examples may include: D-tect Systems Mini Rad-D, Thermo RadEye, FLIR IdentiFINDER R300 nano Raider, and Kromek D3S; Human Portable Radiation Detection Backpacks examples may include: Thermo PackEye, and Bubble Technology Industries FlexSpec; Radiological Isotope Identification Devices RIIDs High-Res/Low-Res examples may include: FLIR IdentiFINDER R400 and ORTEC Detective DX; Mobile Radiation Detection System such as Radiation Solutions Inc. RSI-701; Knowledge of safely using and handling of radioactive sources. Knowledge of using auxiliary equipment such as radios Able to perform minor maintenance/upkeep to include battery replacement or adjusting settings, as well as able to complete multi-step troubleshooting efforts that may require interactions with vendor. Ability to obtain and maintain a SECRET level national security clearance and DHS Suitability. Able to lift and carry up to 50 pounds of equipment. Able to drive a truck and 5th wheel trailer total rig length is 45'. Excellent verbal and communications skills to include completing daily situation reports, after-action reports, monthly reports. Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. Must have valid driver's license DESIRED EXPERIENCE: Prior training per 49 CFR 172.704 HAZMAT Training is highly desired, but not required for initial hire Biological and/or chemical detection experience is highly desired, but not required for initial hire. Radiation Worker training and experience working with radioactive materials. Experience driving a dually pick-up truck with fifth wheel trailer desired, but not required for initial hire. Prior experience with DHS CWMD Fleet requirements desired, but not required for initial hire. LOCATION: This is a full-time position in Novato, CA, USA dependent on contract award #OPT SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. The expected salary range for this position is $130K-$166K. Benefits MELE Offers · Employer-paid employee Medical, Dental and Vision Care. · Low-Cost Family Health Care offered. · Federal Holidays and three (3) weeks' vacation · 401(k) with Employer Match · Cross-training opportunities About MELE Associates, Inc. With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.
    $130k-166k yearly 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology specialist job in Vacaville, CA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-73k yearly est. 60d+ ago
  • MDDU CBRN Task Based Technical Support Specialist

    Parsons Commercial Technology Group Inc.

    Information technology specialist job in Novato, CA

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
    $72.9k-127.6k yearly Auto-Apply 12d ago
  • Information Systems Technician (IT) Instructor

    Metris Global 4.3company rating

    Information technology specialist job in Petaluma, CA

    Job Title: Information Systems Technician (IT) Instructor Reports to: Site Lead . Hourly Rate: Will range from $34.00/hr. - $36.00/hr., plus an additional $5.55/hr. for Health and Welfare benefits. Schedule: Monday through Friday Metris Global is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to helping government identify and solve problems. Our concierge-minded team of special operations and interagency advisors provide professional services, full spectrum pre-deployment, and full mission profile (FMP) training exercises to achieve this mission. Our work has quietly saved lives and taxpayer dollars. If you are passionate about "Training Today's Warriors for Tomorrow's Threats", we would love you to join our Team. Metris Global Values: Work Ethic - Passionate, motivated, proactive, attention to detail. Integrity - Unquestionable level of sound morale and ethical principles. Professionalism - Conduct oneself with the appearance, demeanor, humility, and competence. Loyalty - Commitment to doing what is in our best interest as a company and to our clients. Accountability - Humility, transparency, and responsibility. Innovation - There is ALWAYS a “better and more efficient way” to complete the mission. Summary: Metris Global is seeking Instructors with experience in Information Systems Technician operations to work at Petaluma, CA to provide instructional services to meet the Coast Guard's unique needs in training students attending “A” and “C” schools at the Training Center. Instructors shall provide expert skills and knowledge to deliver instruction to their students, focusing on ensuring students achieve the necessary skills mandated by course curricula and successfully meeting course objectives. Instructors may be required to evaluate students' performance by verifying their understanding of the course material, competency of learned skills, and their ability to demonstrate applied knowledge. Responsibilities may include, but are not limited to: Prepare classroom or training areas and pick-up and return training devices, as needed. Perform basic maintenance on training aids and/or equipment, as needed. Prepare and execute USCG Instructional standards in the conduct of classroom / laboratory / seminar / conference / discussion / lecture / demonstration / practical exercises per class training schedule. Supplement the course curriculum and lesson plans by incorporating lessons learned from specific/relevant training and after-action reviews, doctrine; current and evolving Tactics, Techniques, and Procedures (TTP) into the daily instruction. Assist in conducting and assessing student critiques to identify strengths, weaknesses, and actions to improve performance Schedule and conduct remedial training and student retests. Maintain and update a class status reports reflecting number of students in training and class progression. Review and summarize student course critique, schedule remedial training as needed. Conduct academic counseling. Assist in grading written tests. Assist in grading results performance tests. Review and grade homework projects and assist in the preparation of student-written evaluation upon student graduation for certain courses. Review a student's record for progression. Make entries on student record of training form. Complete Training Quality Reports and complete reports on students identified as receiving deficient training. Prepare, process and forward required training records and/or any additional documentation IAW USCG Training Center (TRACEN) policies and procedures on student release prior to graduation. Receive instructor evaluations and modify execution of instructional activities based upon constructive criticism from students, peer faculty and supervisors to improve performance outcomes. Additional Responsibilities: Provide recommendations and solutions in the area of performance-based computer training and shall manage and maintain classroom computer systems and perform all necessary troubleshooting, hardware/software upgrades, routine backups, and equipment replacement to support each class. Education and experience (Required): High School diploma or equivalent. Two (2) years' Experience as a primary classroom instructor. Certification in either CompTIA A+ or CompTIA Network+. Must be a US citizen and must pass a background check Must possess subject matter expertise in the following areas: Data network software and hardware. Client/server environments. Microsoft products. CompTIA A+ or Network+. Helpdesk management. Disaster recovery. Use of test equipment in the maintenance and repair of computer and related equipment. Troubleshoot and follow system administration/network maintenance procedures. Electrical safety. Cardiopulmonary Resuscitation (CPR). No security clearance is required. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Benefits: 401(k) Health Insurance Dental Insurance Vision Insurance Life Insurance STD/LTD Insurance Paid time off Paid sick time 12 paid holidays
    $34-36 hourly 60d+ ago
  • Information Technology (IT) Specialist

    Redwood Community Services 3.7company rating

    Information technology specialist job in Ukiah, CA

    Job Title: Information Technology (IT) Specialist Department: Information Technology Status: Full-Time, Non-Exempt Hours: 40 hours per week Salary: $24.44 - $29.48 per hour (Depending on Experience) / Additional Differentials Must Qualify Open Date: October 23, 2025 Close Date: Open until filled Pay Differentials Offered (must qualify through testing or verification): Language Translation - Bi-cultural Spanish: $1.00 per hour Bimodal Bilingualism - ASL Sign Language: $1.00 per hour Bimodal Multilingualism - ASL Sign Language: $2.00 per hour Overview: We're looking for a skilled, service-minded individual who is as comfortable updating systems and troubleshooting software issues as they are reconciling systems and managing essential clerical tasks. This is a unique opportunity for someone who enjoys a balanced role, being approximately 50% technical support and 50% administrative/clerical work. About the Role: The IT Specialist plays a key part in ensuring the smooth operation and security of our agency's technology infrastructure. You'll be working alongside two full-time technicians who focus on hands-on technical tasks, while your role bridges the gap between support, coordination, and administration. Key Responsibilities: Install, configure, and update software and hardware across our systems. Serve as a primary point of contact for IT support, helping staff resolve technical issues efficiently through our internal helpdesk system, Freshworks. Document technical problems and resolutions to maintain accurate records and elevate recurring issues or trends. Collaborate with both internal team members and external vendors to ensure project timelines, updates, and service agreements are on track. Conduct regular system maintenance in our internal systems, including Microsoft 365. Create, manage, and distribute data-driven reports that help guide decision-making and continuous improvement across the department. Assist with administrative and clerical functions, including department purchasing and financial processes, organizing training sessions, tracking asset inventory, and preparing documentation for audits or budget planning. What We're Looking For: We're seeking a candidate with a well-rounded background who is comfortable toggling between tech and administrative duties without missing a beat. The right person will have: At least one year of IT support experience in a professional setting. A working knowledge of computer hardware, software, and networking systems. Strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users. Experience managing documentation, organizing digital files, and updating systems. A proactive mindset and the ability to prioritize tasks in a dynamic environment. Bonus Points If You Have: Familiarity with ticketing/helpdesk systems and automation tools. Experience in an administrative support or hybrid tech/clerical role. Comfort conducting staff training or writing user guides. A customer service mindset with a focus on efficiency and follow-through. Conditions of Employment: May work across all agency programs as needed. Occasional flexible work schedule required to meet individual client needs. Must possess a valid CA Driver's License, current auto insurance, and a clean DMV printout (no more than 3 points). Must pass a clear background check with DOJ, CACI, FBI, CCL. CPR and First Aid Certified. TB Exam and Physical at the time of employment. Training Provided: Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving. Benefits: Comprehensive benefits package available. To Apply: Please visit our website at Redwood Community Services to apply or learn more about our values and services. Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.
    $24.4-29.5 hourly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology specialist job in Santa Rosa, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-53k yearly est. 8d ago
  • Help Desk Specialist (Systems Customer Suppor

    Business Enabled Acquisitionandtechnology Inc.

    Information technology specialist job in Fairfield, CA

    Job Title: Help Desk Specialist (Systems Customer Support) Clearance: Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense) Certifications: CompTIA Security+ Roles and Responsibilities: Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. Monitor backups and maintenance logs. Answer calls or tickets to support end users with applications, hardware, software, and networking. Create end user documentation and knowledge base articles. Support server, common user applications, desktop services, and network connectivity and associated hardware. BEAT LLC Provides an Extensive Benefits Package Including: Matching 401(k) Medical, Dental, Vision, and Life Insurance Health Savings Account (HSA) Short-Term and Long-Term Disability Education Assistance Paid Holidays, Paid Time Off, and Sick Time Off
    $52k-81k yearly est. Auto-Apply 60d+ ago
  • Senior Help Desk Technician, IT

    Agility Robotics 4.6company rating

    Information technology specialist job in Bodega Bay, CA

    Job Description Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people's lives more fulfilling. Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit's success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up. What We Do The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible. Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training. Responsibilities Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements. Provide superior customer support in-person, in our ticketing system, and via Slack/email. Provide the skills for our employees to effectively use our corporate tools and become IT advocates. Support the smooth onboarding of new hires and manage the full employee IT lifecycle. Setup, maintain, and strengthen the in-office LAN, WiFi, audio-visual, conferencing, and computing systems. Identify trends in request tickets and help build automation and process improvements to make the system work better over time and intelligently reduce risk. Secure configuration and access management of our operational production endpoints in AWS, GitHub, Google Cloud, G Suite, Okta, and other systems of record. Participate in weekly sprints and IT projects, both as a contributor and as a leader. This role is located in Fremont. You must work in our Fremont office for direct end user support. Requirements Experience with our IT tools and platforms of choice, Operating systems including mac OS, Ubuntu, and Windows 11 SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira/Jira Service Management. Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation. The ability to thrive as a regional operator as part of a geographically diverse team. Comfortable working in spoken and written English. A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for "secure by default" whenever possible. Experience maintaining and troubleshooting common small office networking products. Familiarity with Agile frameworks to keep projects on track and delivered at velocity. What We Value In addition to our core values, which are not unique to this position and are necessary for Agility Robotics employees: We value high-performing creative individuals who dig into problems and opportunities We strongly believe everyone should be treated with respect and dignity while performing the duties and responsibilities of their position We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply Full-time Employees are eligible for Benefits: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States. Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment. Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly. Apply Now: ***************************
    $42k-65k yearly est. 4d ago
  • Tier 1 It Support Technician

    Portola Systems Inc.

    Information technology specialist job in Santa Rosa, CA

    Job Description Applicants must reside in or be within commuting distance of Santa Rosa, CA, and be authorized to work in the US to be considered for this position. We are seeking a motivated and customer-focused Tier 1 Systems Support Technician with 1-3 years of experience in technical support. This role is ideal for someone with strong communication, problem-solving, and analytical skills who thrives in a fast-paced, service-oriented environment. As a Tier 1 Support Engineer, you will be the first point of contact for IT support requests, handling issues via tickets, phone, email, and in-person interactions. Your responsibilities include initial triage, basic desktop/workstation troubleshooting, answering user questions, and escalating more complex issues when necessary. You will use industry-standard tools, knowledge bases, and remote desktop access to resolve common technical problems and ensure a high level of customer satisfaction. This position requires onsite work at client locations as needed, so reliability, professionalism, and strong interpersonal skills are essential. This role is not responsible for consulting, systems design, or implementation services, but plays a critical role in delivering timely and effective first-line support. Compensation: $66,500 - $72,800 yearly Responsibilities: Serve as the first point of contact for clients by providing Tier 1 support through the Portola Systems IT Service Desk. Assess and triage customer needs by asking qualifying questions via phone, email, and remote support tools. Perform basic troubleshooting and resolution of workstation, desktop, and network issues using industry-standard tools and internal knowledge bases. Maintain and update internal client documentation to ensure accurate and consistent support practices. Collaborate effectively with Tier II and Tier III engineers to resolve complex or escalated issues. Apply logical thinking and technical knowledge to identify solutions that support client workflows and business needs. Prioritize and manage support tickets to meet response and resolution timeframes. Thoroughly document all support interactions, resolutions, and updates in the ticketing system to promote team continuity. Foster positive relationships and communicate clearly with clients, colleagues, and vendors. Perform onsite visits at client locations as needed to provide hands-on support and ensure issues are resolved promptly and professionally. Qualifications: 1-3 years relevant IT experience Associates degree or equivalent work experience Strong documentation skills including technical report writing. Strong experience with desktop and mobile support including Windows 10/11 & MacOS Experience with at least some of the following: Windows Server 2012-2022 Microsoft Exchange Active Directory (AD, ADFS, Azure AD), DNS, DHCP SharePoint Microsoft Office 365, including MS Office, MS Exchange Online, SharePoint Online Azure Active Directory and other core online IT and business collaboration tools. VMware (vSphere, vCenter, vCloud Air), AWS Storage Technologies (HP, Dell, EMC, Nimble) PC and server virtualization software, virus protection and backup systems Certifications such as CompTIA A+, Net+ and/or Microsoft Certifications are a plus, but not required Must reside in or be within commuting distance of Santa Rosa, CA Must be authorized to work in the US About Company Portola Systems is a Sonoma County-based managed IT services provider supporting SMBs and public-sector clients throughout the Bay Area. Since 1994, we've delivered secure, scalable technology solutions with a focus on long-term partnerships. Our mission is to help clients work smarter with reliable, personalized support. Clients describe us as “brilliant engineers with outstanding support” and praise our “can-do, here-to-help approach.” We value integrity, responsiveness, and teamwork. With under 30 team members, we blend the deep expertise of a larger firm with the agility and care of a boutique provider. We foster a collaborative, growth-minded culture where people feel trusted and empowered. Joining Portola means being part of a tight-knit team that thrives on solving complex challenges and delivering excellence to the communities and businesses we serve.
    $66.5k-72.8k yearly 22d ago
  • Nursing Instructional Support Technician, Instructional Support Technician II, Temporary

    California State University System 4.2company rating

    Information technology specialist job in Sonoma, CA

    Application Process This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume. In your cover letter, please describe your experience working with healthcare and/or simulation equipment and explain how it has prepared you to support nursing education. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Reporting to and under supervision of the Director of Operations (DO), the Instructional Support Technician performs comprehensive support services for the nursing program. The incumbent makes extensive use of materials, supplies, and equipment to support a variety of upper and lower division laboratory courses. The incumbent tracks and maintains various inventories; facilitates upkeep of building(s) (e.g., relaying work order request(s) to appropriate departments), maintains storage areas, and keeps a safe and sanitized work environment. Key Qualifications This position requires the equivalent to three years of experience providing instructional support services for a unit or discipline or in producing materials or supplies, or repairing equipment related to healthcare; or the equivalent to two years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area may be substituted for one year of the required experience; or the equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area to which assigned may be substituted for two years of the required experience. Experience working with simulation equipment and prior experience with nursing or healthcare education is preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, and PeopleSoft preferred. The incumbent must successfully complete a pre-placement exam. Salary and Benefits This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. The CSU Classification Step Range for this position is $4,595 - $6,694 per month (step 1 - step 20). Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 18, $6,434 a month. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to *************. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at ****************. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at ********************************************************************************** The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at ******************. Advertised: Nov 07 2025 Pacific Standard Time Applications close:
    $4.6k-6.7k monthly Easy Apply 27d ago
  • EHR Support Analyst

    Mendocino Community Health Clinic, Inc. 4.6company rating

    Information technology specialist job in Ukiah, CA

    Are you passionate about healthcare technology and making a meaningful difference in your community? MCHC Health Center is seeking a dedicated EHR Support Analyst to support our mission of delivering compassionate, high-quality care in Ukiah, CA. In this role, you will partner with clinical and patient care teams to ensure the effective use of the Epic EHR system. You will provide hands-on support through troubleshooting, training, and system configuration, while collaborating with clinical and operational teams to improve workflows and implement new features. As a customer-focused professional, you will deliver timely, effective support that allows care teams to focus on what matters most, our patients. The ideal candidate demonstrates strong attention to detail, professionalism, and a commitment to resolving technical issues promptly. This position is Monday through Friday and requires schedule flexibility, including potential weekend support. At MCHC, you will join a collaborative, mission-driven organization that values innovation, teamwork, and professional growth. If you are committed to excellence in healthcare technology support and customer service, we encourage you to apply and grow your career with us. Apply today and be part of our inspiring journey at MCHC Health Center. Benefits Offered * Medical, Dental, & Vision Insurance * Paid Time Off * Life Insurance * 401k Match * Flexible Spending Account * And more... Requirements Minimum Qualifications * High school diploma or GED * Minimum two (2) years of EHR experience Preferred Qualifications * Associate's degree or equivalent experience * Outpatient clinical background (e.g., Medical Assistant or LVN) * Proficiency in Microsoft Office and webinar/virtual platforms * Epic EHR experience * Clinical training experience Salary Description $32.00 - 43.20 an hour, DOE
    $32-43.2 hourly 27d ago
  • Health Information Management System Technician (HIMS)

    Marin Community Clinics 4.5company rating

    Information technology specialist job in Novato, CA

    Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Health Information Management System Technician (HIMS Technician) is responsible for the electronic and paper medical record management within Marin Community Clinics. The HIMS Technician provides timely and accurate medical record services and safeguards our patient's records in compliance with our Company policy and HIPAA regulations. Our mission to promote health and wellness through excellent, compassionate care for all guides our work every day. The position will perform the following tasks within the clinics and/or central HIMS location. Responsibilities Process the Authorizations for Release of Health Information (ROI) for all Medical and Dental sites Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical/dental information. Verifying Release of Information documentation is in compliance with the request, authorization, company policy, and HIPAA regulations. Daily rounds of picking up documents from front office and pods. Successfully uploading batches to drive for SmartFiler scanning. Daily rounds of document drop off at clinic pods. Successfully interacts and communicates with clinical staff to assist with deficient and delinquent medical record completion. Respond to requests and releases patient information to persons or agencies in strict accordance with Company policy and HIPAA regulations. Ensures only appropriate information is faxed to outside medical/dental facilities. Act as liaison between third party vendors processing requests covered by agreements and Business Associate Agreements (BAA) with MCC. Retrieve paper and electronic faxes. Faxed are distributed, scanned and/or actioned as necessary. Works collaboratively with other departments. Manual scanning of documents into patient charts, ensuring accuracy and appropriateness of information. Locates and extracts pertinent information from medical/dental files as requested. Merge duplicate patient records. Process tasks received via inbox from Nurses, MA's, and Physicians etc. Take telephone calls and assist with HIMS related phone calls. Assist in pre-visit prep for patients which may include, but is not limited to, printing hospital records. Contributes as part of the team ensuring all departmental tasks are done and completes other projects assigned by supervisor. Support clinic HIMS as a ‘float' technician. Support will be determined based on staff & workload. Perform other duties as assigned. Qualifications Education and Experience: High School Diploma or Equivalent (GED) required. Past work experience in a healthcare environment preferred. Past work experience in an office environment preferred. Previous experience with the Electronic Health Records (EPIC) preferred. Previous experience and proficiency with Health Information Management Systems and protocols preferred. Required Skills and Abilities: Proficiency in Microsoft Office (Word, Excel, Outlook) is required. Strong and accurate data entry skills. Must be able to effectively communicate in English verbally and in writing. Must be able to work in fast pace medical environment. Excellent teamwork and customer service skills. High level of initiative and ability to follow through on assignments. Must be able to work well independently and/or in groups. Ability to recognize problems, offer solutions and seek help when necessary. Follow verbal and written instructions and carry out directions. Excellent attention to detail and ability to identify errors and correct them. Must have reliable transportation. Physical Requirements and Working Conditions: Prolonged periods of sitting at a desk and working on a computer. Use of mouse, keyboard and headset. Moderate to loud noise and intermittent interruptions. Must be able to lift up to 15 pounds at times. Onsite position, onsite in person 5 days per week. Benefits: Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Marin Community Clinics is an Equal Employment Opportunity Employer Min USD $25.00/Hr. Max USD $28.00/Hr.
    $25-28 hourly Auto-Apply 60d+ ago
  • Help Desk Specialist

    Westamerica Ban 3.6company rating

    Information technology specialist job in Fairfield, CA

    Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Working Hours: 40 As a Helpdesk Specialist, under general supervision, assist branch personnel with questions regarding the Bank's financial products, New Account policy and procedures, SalesLogix, Lotus Notes and Safebox. Incumbent will also review legal documentation for all non-personal accounts and help guide branch staff in opening accounts. Previous work experience required, preferably within a financial institution. Knowledge of basic PC operational systems and software packages is desirable. Applicant should possess excellent communication skills, both written and verbal, be detail oriented, organized and have the ability to meet deadlines within specific time constraints. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $17.00 - $20.77
    $41k-63k yearly est. 60d+ ago

Learn more about information technology specialist jobs

How much does an information technology specialist earn in Windsor, CA?

The average information technology specialist in Windsor, CA earns between $71,000 and $147,000 annually. This compares to the national average information technology specialist range of $58,000 to $113,000.

Average information technology specialist salary in Windsor, CA

$102,000

What are the biggest employers of Information Technology Specialists in Windsor, CA?

The biggest employers of Information Technology Specialists in Windsor, CA are:
  1. County of Sonoma
  2. JBA International
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