Insurance follow up representative vs insurance clerk

The differences between insurance follow up representatives and insurance clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance clerk has an average salary of $33,089, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for an insurance clerk are patients, insurance verification, and data entry.

Insurance follow up representative vs insurance clerk overview

	Insurance Follow Up Representative	Insurance Clerk
Yearly salary	$33,022	$33,089
Hourly rate	$15.88	$15.91
Growth rate	6%	-3%
Number of jobs	57,034	147,755
Job satisfaction	5	2
Most common degree	Associate Degree, 28%	High School Diploma, 29%
Average age	46	44
Years of experience	-	4

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does an insurance clerk do?

An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client. They usually work closely with the company's insurance agent to provide necessary information to process the clients' application. This career requires a broad knowledge of local and state insurance policies, good attention to detail, excellent communication skills, customer service skills, and administrative skills.

Insurance follow up representative vs insurance clerk salary

Insurance follow up representatives and insurance clerks have different pay scales, as shown below.

	Insurance Follow Up Representative	Insurance Clerk
Average salary	$33,022	$33,089
Salary range	Between $26,000 And $41,000	Between $27,000 And $39,000
Highest paying City	-	Henderson, NV
Highest paying state	-	New Hampshire
Best paying company	-	Lenoir Memorial Hospital
Best paying industry	-	Finance

Differences between insurance follow up representative and insurance clerk education

There are a few differences between an insurance follow up representative and an insurance clerk in terms of educational background:

	Insurance Follow Up Representative	Insurance Clerk
Most common degree	Associate Degree, 28%	High School Diploma, 29%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	-

Insurance follow up representative vs insurance clerk demographics

Here are the differences between insurance follow up representatives' and insurance clerks' demographics:

	Insurance Follow Up Representative	Insurance Clerk
Average age	46	44
Gender ratio	Male, 11.3% Female, 88.7%	Male, 8.3% Female, 91.7%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	11%

Differences between insurance follow up representative and insurance clerk duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Insurance clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Establish and implement procedures for completion of patient super bills with proper diagnostic coding utilizing ICD-9 and CPT code manuals.
Maintain patient medical records insuring diagnosis codes (ICD-9) are itemized correctly and name and address of insurance carriers record.
Schedule and obtain authorization for outpatient procedures for patients via private insurance, worker's compensation, and Medicare/ Medicaid.
Complete several ICD-10 training courses.
Perform medical coding with most accurate and descriptive HCPCS code.

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Insurance follow up representative vs insurance clerk skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common insurance clerk skills

Patients, 25%
Insurance Verification, 7%
Data Entry, 7%
Customer Service, 6%
Insurance Coverage, 5%
Computer System, 3%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Insurance Clerk

Updated January 8, 2025

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