Insurance follow up representative vs insurance coordinator

The differences between insurance follow up representatives and insurance coordinators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance follow up representative has an average salary of $33,022, which is higher than the $32,788 average annual salary of an insurance coordinator.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for an insurance coordinator are patients, customer service, and insurance verification.

Insurance follow up representative vs insurance coordinator overview

	Insurance Follow Up Representative	Insurance Coordinator
Yearly salary	$33,022	$32,788
Hourly rate	$15.88	$15.76
Growth rate	6%	-3%
Number of jobs	57,034	108,509
Job satisfaction	5	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 36%
Average age	46	44
Years of experience	-	4

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does an insurance coordinator do?

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

Insurance follow up representative vs insurance coordinator salary

Insurance follow up representatives and insurance coordinators have different pay scales, as shown below.

	Insurance Follow Up Representative	Insurance Coordinator
Average salary	$33,022	$32,788
Salary range	Between $26,000 And $41,000	Between $25,000 And $41,000
Highest paying City	-	Oakland, CA
Highest paying state	-	New Hampshire
Best paying company	-	University of California, Berkeley
Best paying industry	-	Pharmaceutical

Differences between insurance follow up representative and insurance coordinator education

There are a few differences between an insurance follow up representative and an insurance coordinator in terms of educational background:

	Insurance Follow Up Representative	Insurance Coordinator
Most common degree	Associate Degree, 28%	Bachelor's Degree, 36%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	-

Insurance follow up representative vs insurance coordinator demographics

Here are the differences between insurance follow up representatives' and insurance coordinators' demographics:

	Insurance Follow Up Representative	Insurance Coordinator
Average age	46	44
Gender ratio	Male, 11.3% Female, 88.7%	Male, 9.9% Female, 90.1%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	11%

Differences between insurance follow up representative and insurance coordinator duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

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Insurance follow up representative vs insurance coordinator skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Insurance Coordinator

Updated January 8, 2025

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