Key carrier vs customer service clerk

The differences between key carriers and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,262 average annual salary of a key carrier.

The top three skills for a key carrier include store sales, store operations and customer issues. The most important skills for a customer service clerk are customer service, basic math, and front end.

Key carrier vs customer service clerk overview

	Key Carrier	Customer Service Clerk
Yearly salary	$32,262	$33,566
Hourly rate	$15.51	$16.14
Growth rate	-6%	-4%
Number of jobs	82,534	361,383
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	High School Diploma, 32%
Average age	49	40
Years of experience	-	12

What does a key carrier do?

A key carrier is primarily in charge of opening and closing business establishments. Because they are typically the first team member to come into the workplace, it is often their duty to set-up alarm systems, clean the sales floor and other areas, arrange shelves or tables, and prepare for the incoming customers. Should there be any problems, it is essential to report to the manager right away. Furthermore, a key carrier must maintain an active communication line with all co-workers while enforcing the company's policies and regulations.

What does a customer service clerk do?

A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

Key carrier vs customer service clerk salary

Key carriers and customer service clerks have different pay scales, as shown below.

	Key Carrier	Customer Service Clerk
Average salary	$32,262	$33,566
Salary range	Between $26,000 And $39,000	Between $26,000 And $42,000
Highest paying City	-	Anchorage, AK
Highest paying state	-	Alaska
Best paying company	-	United States Courts
Best paying industry	-	Retail

Differences between key carrier and customer service clerk education

There are a few differences between a key carrier and a customer service clerk in terms of educational background:

	Key Carrier	Customer Service Clerk
Most common degree	High School Diploma, 34%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Key carrier vs customer service clerk demographics

Here are the differences between key carriers' and customer service clerks' demographics:

	Key Carrier	Customer Service Clerk
Average age	49	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 6.2% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between key carrier and customer service clerk duties and responsibilities

Key carrier example responsibilities.

Achieve and exceed store and company sales and KPI goals.
Used KRONOS proficiently on a daily basis to monitor staff clock in/out and to compile payroll bi-weekly.
Handle payments at the POS, stock the storefront as needed, and answer customer questions and inquiries.
Train and develop new associates on POS system, proper formatting of the store, and key sales tactics.
Analyze and study various reports in order to make merchandising, selling, staffing, and payroll planning decisions.
Maintain cleanliness and organizational standards.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Key carrier vs customer service clerk skills

Common key carrier skills

Store Sales, 21%
Store Operations, 18%
Customer Issues, 12%
Cleanliness, 5%
Basic Math, 4%
Math, 4%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Office and Administrative Industry
Key Carrier
Key Carrier vs Customer Service Clerk

Updated January 8, 2025

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