Key carrier vs customer service retail associate

The differences between key carriers and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a key carrier has an average salary of $32,262, which is higher than the $30,002 average annual salary of a customer service retail associate.

The top three skills for a key carrier include store sales, store operations and customer issues. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Key carrier vs customer service retail associate overview

	Key Carrier	Customer Service Retail Associate
Yearly salary	$32,262	$30,002
Hourly rate	$15.51	$14.42
Growth rate	-6%	-
Number of jobs	82,534	580,336
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Average age	49	41
Years of experience	-	-

What does a key carrier do?

A key carrier is primarily in charge of opening and closing business establishments. Because they are typically the first team member to come into the workplace, it is often their duty to set-up alarm systems, clean the sales floor and other areas, arrange shelves or tables, and prepare for the incoming customers. Should there be any problems, it is essential to report to the manager right away. Furthermore, a key carrier must maintain an active communication line with all co-workers while enforcing the company's policies and regulations.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Key carrier vs customer service retail associate salary

Key carriers and customer service retail associates have different pay scales, as shown below.

	Key Carrier	Customer Service Retail Associate
Average salary	$32,262	$30,002
Salary range	Between $26,000 And $39,000	Between $23,000 And $37,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Washington
Best paying company	-	Tractor Supply
Best paying industry	-	Finance

Differences between key carrier and customer service retail associate education

There are a few differences between a key carrier and a customer service retail associate in terms of educational background:

	Key Carrier	Customer Service Retail Associate
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Key carrier vs customer service retail associate demographics

Here are the differences between key carriers' and customer service retail associates' demographics:

	Key Carrier	Customer Service Retail Associate
Average age	49	41
Gender ratio	Male, 36.2% Female, 63.8%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 6.2% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	9%	7%

Differences between key carrier and customer service retail associate duties and responsibilities

Key carrier example responsibilities.

Achieve and exceed store and company sales and KPI goals.
Used KRONOS proficiently on a daily basis to monitor staff clock in/out and to compile payroll bi-weekly.
Handle payments at the POS, stock the storefront as needed, and answer customer questions and inquiries.
Train and develop new associates on POS system, proper formatting of the store, and key sales tactics.
Analyze and study various reports in order to make merchandising, selling, staffing, and payroll planning decisions.
Maintain cleanliness and organizational standards.

Customer service retail associate example responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Key carrier vs customer service retail associate skills

Common key carrier skills

Store Sales, 21%
Store Operations, 18%
Customer Issues, 12%
Cleanliness, 5%
Basic Math, 4%
Math, 4%

Common customer service retail associate skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Office and Administrative Industry
Key Carrier
Key Carrier vs Customer Service Retail Associate

Updated January 8, 2025

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