Logistics service representative vs retention representative

The differences between logistics service representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a logistics service representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $44,625 average annual salary of a logistics service representative.

The top three skills for a logistics service representative include customer service, data entry and transportation management system. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Logistics service representative vs retention representative overview

	Logistics Service Representative	Retention Representative
Yearly salary	$44,625	$50,753
Hourly rate	$21.45	$24.40
Growth rate	-4%	-4%
Number of jobs	124,930	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Logistics service representative vs retention representative salary

Logistics service representatives and retention representatives have different pay scales, as shown below.

	Logistics Service Representative	Retention Representative
Average salary	$44,625	$50,753
Salary range	Between $27,000 And $72,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between logistics service representative and retention representative education

There are a few differences between a logistics service representative and a retention representative in terms of educational background:

	Logistics Service Representative	Retention Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Logistics service representative vs retention representative demographics

Here are the differences between logistics service representatives' and retention representatives' demographics:

	Logistics Service Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 55.6% Female, 44.4%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 19.4% Asian, 6.5% White, 58.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between logistics service representative and retention representative duties and responsibilities

Logistics service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate superb organizational and multitasking abilities
Provide knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
Call private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
Demonstrate superb organizational and multitasking abilities

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Logistics service representative vs retention representative skills

Common logistics service representative skills

Customer Service, 38%
Data Entry, 7%
Transportation Management System, 6%
Cost Savings, 5%
Logistics Support, 4%
Outbound Calls, 3%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Logistics Service Representative
Logistics Service Representative vs Retention Representative

Updated January 8, 2025

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