Major gifts officer vs director, customer relations

The differences between major gifts officers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a major gifts officer and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $84,209 average annual salary of a major gifts officer.

The top three skills for a major gifts officer include moves management, solicitation strategies and donor prospects. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Major gifts officer vs director, customer relations overview

	Major Gifts Officer	Director, Customer Relations
Yearly salary	$84,209	$134,672
Hourly rate	$40.49	$64.75
Growth rate	8%	8%
Number of jobs	63,570	26,470
Job satisfaction	2	-
Most common degree	Bachelor's Degree, 77%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a major gifts officer do?

A major gifts officer is responsible for coordinating with organizations and sponsors for donation purposes to support an institution's cause and activities for social services. Major gifts officers identify donors by conducting in-depth research, usually those personalities who have a history of donating to organizations. They provide presentations and an objective outline to the potential sponsors, respond to their inquiries and concerns, and manage their presence during the event proper. A major gifts officer must have excellent communication and organizational skills, especially in writing reports and planning events efficiently.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Major gifts officer vs director, customer relations salary

Major gifts officers and directors, customer relations have different pay scales, as shown below.

	Major Gifts Officer	Director, Customer Relations
Average salary	$84,209	$134,672
Salary range	Between $53,000 And $132,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Earthjustice	California Resources
Best paying industry	Non Profits	Manufacturing

Differences between major gifts officer and director, customer relations education

There are a few differences between a major gifts officer and a director, customer relations in terms of educational background:

	Major Gifts Officer	Director, Customer Relations
Most common degree	Bachelor's Degree, 77%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Major gifts officer vs director, customer relations demographics

Here are the differences between major gifts officers' and directors, customer relations' demographics:

	Major Gifts Officer	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 46.2% Female, 53.8%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between major gifts officer and director, customer relations duties and responsibilities

Major gifts officer example responsibilities.

Manage and monitor donor tracking system via Salesforce to ensure the integrity of organization's donor base.
Develop and manage cause-related marketing partnerships.
Support documentation activities for FDA audits & manage integration activities for acquisitions.
Coordinate the activities of the teachers and non teaching staff in the department.
Create a program to receive estate gifts, and bequests, trusts and annuities.
Utilize CRM system, Salesforce, to record and store critical donor/prospect data and gift information.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Major gifts officer vs director, customer relations skills

Common major gifts officer skills

Moves Management, 9%
Solicitation Strategies, 8%
Donor Prospects, 7%
Figure Gifts, 7%
Donor Relationships, 6%
Relationship Building, 6%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Major Gifts Officer vs. similar jobs

Major Gifts Officer related careers

Major Gifts Officer related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Major Gifts Officer
Major Gifts Officer vs Director, Customer Relations

Updated January 8, 2025

Browse executive management jobs