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Manager vs operations support manager

The differences between managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $58,651 average annual salary of a manager.

The top three skills for a manager include customer service, payroll and food safety. The most important skills for an operations support manager are customer service, project management, and human resources.

Manager vs operations support manager overview

ManagerOperations Support Manager
Yearly salary$58,651$79,730
Hourly rate$28.20$38.33
Growth rate6%6%
Number of jobs1,236,194376,894
Job satisfaction4.57-
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Manager vs operations support manager salary

Managers and operations support managers have different pay scales, as shown below.

ManagerOperations Support Manager
Average salary$58,651$79,730
Salary rangeBetween $37,000 And $92,000Between $47,000 And $133,000
Highest paying City-San Bruno, CA
Highest paying stateNew JerseyCalifornia
Best paying company-Meta
Best paying industryFinanceTechnology

Differences between manager and operations support manager education

There are a few differences between a manager and an operations support manager in terms of educational background:

ManagerOperations Support Manager
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Manager vs operations support manager demographics

Here are the differences between managers' and operations support managers' demographics:

ManagerOperations Support Manager
Average age4444
Gender ratioMale, 51.0% Female, 49.0%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between manager and operations support manager duties and responsibilities

Manager example responsibilities.

  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
  • Show more

Manager vs operations support manager skills

Common manager skills
  • Customer Service, 19%
  • Payroll, 9%
  • Food Safety, 8%
  • Financial Statements, 4%
  • Management, 4%
  • PowerPoint, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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