Manager of customer service department vs assistant department manager

The differences between managers of customer service department and assistant department managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming an assistant department manager takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $43,686 average annual salary of an assistant department manager.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for an assistant department manager are standard operating procedure, customer service, and work ethic.

Manager of customer service department vs assistant department manager overview

	Manager Of Customer Service Department	Assistant Department Manager
Yearly salary	$75,411	$43,686
Hourly rate	$36.26	$21.00
Growth rate	-4%	6%
Number of jobs	210,529	199,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Average age	40	43
Years of experience	12	6

Manager of customer service department vs assistant department manager salary

Managers of customer service department and assistant department managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Assistant Department Manager
Average salary	$75,411	$43,686
Salary range	Between $60,000 And $94,000	Between $26,000 And $72,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between manager of customer service department and assistant department manager education

There are a few differences between a manager of customer service department and an assistant department manager in terms of educational background:

	Manager Of Customer Service Department	Assistant Department Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Manager of customer service department vs assistant department manager demographics

Here are the differences between managers of customer service department' and assistant department managers' demographics:

	Manager Of Customer Service Department	Assistant Department Manager
Average age	40	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 50.4% Female, 49.6%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 17.1% Asian, 7.0% White, 61.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	9%

Differences between manager of customer service department and assistant department manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Assistant department manager example responsibilities.

Manage daily operations, approve and monitor payroll management system for non-exempt staff and student assistants.
Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Help and teach employees with using slicers, fryers, and serving customers.
Reconcile payments using POS software including credit, cash, exchanges, returns and gift card purchases.
Assist department manager with everyday conditioning to ensure the department is ran at the highest level of efficiency.
Handle POS balancing by counting cash at the end of each shift and ensuring that any discrepancies are immediately addressed.

Manager of customer service department vs assistant department manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common assistant department manager skills

Standard Operating Procedure, 16%
Customer Service, 10%
Work Ethic, 10%
Sales Associates, 8%
Payroll, 6%
Cleanliness, 6%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Assistant Department Manager

Updated January 8, 2025

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