Manager of customer service department vs customer relations manager

The differences between managers of customer service department and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Manager of customer service department vs customer relations manager overview

	Manager Of Customer Service Department	Customer Relations Manager
Yearly salary	$75,411	$66,782
Hourly rate	$36.26	$32.11
Growth rate	-4%	8%
Number of jobs	210,529	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 57%
Average age	40	42
Years of experience	12	4

Manager of customer service department vs customer relations manager salary

Managers of customer service department and customer relations managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Customer Relations Manager
Average salary	$75,411	$66,782
Salary range	Between $60,000 And $94,000	Between $42,000 And $104,000
Highest paying City	-	Pleasanton, CA
Highest paying state	-	Nevada
Best paying company	-	Amazon
Best paying industry	-	Automotive

Differences between manager of customer service department and customer relations manager education

There are a few differences between a manager of customer service department and a customer relations manager in terms of educational background:

	Manager Of Customer Service Department	Customer Relations Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Manager of customer service department vs customer relations manager demographics

Here are the differences between managers of customer service department' and customer relations managers' demographics:

	Manager Of Customer Service Department	Customer Relations Manager
Average age	40	42
Gender ratio	Male, 33.6% Female, 66.4%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	16%

Differences between manager of customer service department and customer relations manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Manager of customer service department vs customer relations manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Customer Relations Manager

Updated January 8, 2025

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