Manager of customer service department vs customer service manager

The differences between managers of customer service department and customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a customer service manager takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $61,487 average annual salary of a customer service manager.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

Manager of customer service department vs customer service manager overview

	Manager Of Customer Service Department	Customer Service Manager
Yearly salary	$75,411	$61,487
Hourly rate	$36.26	$29.56
Growth rate	-4%	6%
Number of jobs	210,529	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Average age	40	44
Years of experience	12	6

Manager of customer service department vs customer service manager salary

Managers of customer service department and customer service managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Customer Service Manager
Average salary	$75,411	$61,487
Salary range	Between $60,000 And $94,000	Between $35,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	KLA
Best paying industry	-	Manufacturing

Differences between manager of customer service department and customer service manager education

There are a few differences between a manager of customer service department and a customer service manager in terms of educational background:

	Manager Of Customer Service Department	Customer Service Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Manager of customer service department vs customer service manager demographics

Here are the differences between managers of customer service department' and customer service managers' demographics:

	Manager Of Customer Service Department	Customer Service Manager
Average age	40	44
Gender ratio	Male, 33.6% Female, 66.4%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	10%

Differences between manager of customer service department and customer service manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Manager of customer service department vs customer service manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Customer Service Manager

Updated January 8, 2025

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