Manager of customer service department vs department lead

The differences between managers of customer service department and department leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a department lead takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $42,113 average annual salary of a department lead.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a department lead are cleanliness, safety procedures, and customer service.

Manager of customer service department vs department lead overview

	Manager Of Customer Service Department	Department Lead
Yearly salary	$75,411	$42,113
Hourly rate	$36.26	$20.25
Growth rate	-4%	-
Number of jobs	210,529	204,534
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Average age	40	43
Years of experience	12	6

Manager of customer service department vs department lead salary

Managers of customer service department and department leads have different pay scales, as shown below.

	Manager Of Customer Service Department	Department Lead
Average salary	$75,411	$42,113
Salary range	Between $60,000 And $94,000	Between $22,000 And $79,000
Highest paying City	-	New Haven, CT
Highest paying state	-	Rhode Island
Best paying company	-	Tufts Medical Center
Best paying industry	-	Manufacturing

Differences between manager of customer service department and department lead education

There are a few differences between a manager of customer service department and a department lead in terms of educational background:

	Manager Of Customer Service Department	Department Lead
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Manager of customer service department vs department lead demographics

Here are the differences between managers of customer service department' and department leads' demographics:

	Manager Of Customer Service Department	Department Lead
Average age	40	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 54.7% Female, 45.3%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.8% Asian, 6.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	9%

Differences between manager of customer service department and department lead duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Department lead example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Operate POS system, and receive payment by cash, check, credit cards, vouchers, or automatic debit.
Oversee the completion of all POS transactions, maintain cash office records and assistant in training of all new cashiers.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Develop unique SQL, cloudbase, and ADHOC telephony query techniques resulting in the identification of previously undiscovered nefarious networks.

Manager of customer service department vs department lead skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common department lead skills

Cleanliness, 12%
Safety Procedures, 11%
Customer Service, 10%
Store Management, 8%
Inventory Management, 7%
Sales Floor, 6%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Department Lead

Updated January 8, 2025

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