Manager of customer service department vs department manager

The differences between managers of customer service department and department managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a department manager takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $67,160 average annual salary of a department manager.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a department manager are inventory management, sales promotions, and cleanliness.

Manager of customer service department vs department manager overview

	Manager Of Customer Service Department	Department Manager
Yearly salary	$75,411	$67,160
Hourly rate	$36.26	$32.29
Growth rate	-4%	5%
Number of jobs	210,529	330,327
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Average age	40	43
Years of experience	12	6

Manager of customer service department vs department manager salary

Managers of customer service department and department managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Department Manager
Average salary	$75,411	$67,160
Salary range	Between $60,000 And $94,000	Between $39,000 And $115,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Ralph Lauren
Best paying industry	-	Manufacturing

Differences between manager of customer service department and department manager education

There are a few differences between a manager of customer service department and a department manager in terms of educational background:

	Manager Of Customer Service Department	Department Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Manager of customer service department vs department manager demographics

Here are the differences between managers of customer service department' and department managers' demographics:

	Manager Of Customer Service Department	Department Manager
Average age	40	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 51.8% Female, 48.2%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 16.8% Asian, 7.0% White, 61.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	9%

Differences between manager of customer service department and department manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Department manager example responsibilities.

Participate in company's ISO certification program, successfully achieving ISO [] and AS9100 certification.
Manage and delegate over lumber-building materials department including millwork department.
Manage electronics, wireless connection center, layaway and online order/pickup departments.
Develop schedules; manage payroll; multitask extensively to ensure competing requirements are complete.
Monitor and maximize sales and payroll by identifying sales opportunities and managing controllable expenses.
Manage geotechnical aspects of an EIR/EIS for a coastal development in an environmentally sensitive lagoon.

Manager of customer service department vs department manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common department manager skills

Inventory Management, 38%
Sales Promotions, 17%
Cleanliness, 13%
Customer Service, 8%
Sales Floor, 3%
Product Knowledge, 2%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Department Manager

Updated January 8, 2025

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