Manager of customer service department vs department supervisor

The differences between managers of customer service department and department supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a department supervisor takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $47,300 average annual salary of a department supervisor.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a department supervisor are store management, product knowledge, and plumbing.

Manager of customer service department vs department supervisor overview

	Manager Of Customer Service Department	Department Supervisor
Yearly salary	$75,411	$47,300
Hourly rate	$36.26	$22.74
Growth rate	-4%	6%
Number of jobs	210,529	216,893
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 45%
Average age	40	43
Years of experience	12	6

Manager of customer service department vs department supervisor salary

Managers of customer service department and department supervisors have different pay scales, as shown below.

	Manager Of Customer Service Department	Department Supervisor
Average salary	$75,411	$47,300
Salary range	Between $60,000 And $94,000	Between $33,000 And $66,000
Highest paying City	-	Lakewood, NJ
Highest paying state	-	New Jersey
Best paying company	-	Club
Best paying industry	-	Finance

Differences between manager of customer service department and department supervisor education

There are a few differences between a manager of customer service department and a department supervisor in terms of educational background:

	Manager Of Customer Service Department	Department Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Manager of customer service department vs department supervisor demographics

Here are the differences between managers of customer service department' and department supervisors' demographics:

	Manager Of Customer Service Department	Department Supervisor
Average age	40	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 57.9% Female, 42.1%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 6.8% White, 61.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	9%

Differences between manager of customer service department and department supervisor duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Department supervisor example responsibilities.

Achieve a high degree of customer relations, in-stock, and store appearance.
Manage geotechnical aspects of an EIR/EIS for a coastal development in an environmentally sensitive lagoon.
Maintain an ISO certify department.
Home depot sales associate , 2/2012 to7/1012
Obtain good working knowledge of EDI.
Assist customers, complete callbacks and diamond counts

Manager of customer service department vs department supervisor skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common department supervisor skills

Store Management, 21%
Product Knowledge, 19%
Plumbing, 18%
Math, 8%
Customer Satisfaction, 6%
Store Sales, 6%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Department Supervisor

Updated January 8, 2025

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