Manager of customer service department vs support manager

The differences between managers of customer service department and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a support manager takes usually requires 4-6 years. Additionally, a support manager has an average salary of $90,297, which is higher than the $75,411 average annual salary of a manager of customer service department.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a support manager are project management, technical support, and powerpoint.

Manager of customer service department vs support manager overview

	Manager Of Customer Service Department	Support Manager
Yearly salary	$75,411	$90,297
Hourly rate	$36.26	$43.41
Growth rate	-4%	6%
Number of jobs	210,529	172,628
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Average age	40	47
Years of experience	12	6

Manager of customer service department vs support manager salary

Managers of customer service department and support managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Support Manager
Average salary	$75,411	$90,297
Salary range	Between $60,000 And $94,000	Between $58,000 And $140,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Meta
Best paying industry	-	Finance

Differences between manager of customer service department and support manager education

There are a few differences between a manager of customer service department and a support manager in terms of educational background:

	Manager Of Customer Service Department	Support Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Manager of customer service department vs support manager demographics

Here are the differences between managers of customer service department' and support managers' demographics:

	Manager Of Customer Service Department	Support Manager
Average age	40	47
Gender ratio	Male, 33.6% Female, 66.4%	Male, 59.8% Female, 40.2%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between manager of customer service department and support manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Support manager example responsibilities.

Lead the team to a successful ISO audit with commendation for processes and documentation.
Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

Manager of customer service department vs support manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common support manager skills

Project Management, 7%
Technical Support, 6%
PowerPoint, 6%
Windows, 6%
Logistics, 5%
Support Services, 5%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Support Manager

Updated January 8, 2025

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