Medical records clerk jobs in Kalamazoo, MI

Job Title: Records Clerk Pay Rate: $22.00/hr Schedule: Monday-Friday, 8:00 AM-5:00 PM Travel: Occasional travel to Kalamazoo (approximately once every two months for coverage) We are seeking a detail-oriented and tech-savvy Records Clerk to support our busy Records Department within a fast-paced law firm environment. This onsite role works closely with the Records Lead and requires a strong customer-service mindset, as the area experiences significant foot traffic from internal staff and attorneys. Key Responsibilities: Organize, maintain, retrieve, and store physical and electronic records Provide in-person support to attorneys and staff in a high-traffic Records Room Collaborate closely with the Records Lead to ensure accurate handling of confidential legal documents Complete administrative tasks such as scanning, copying, filing, and document indexing Troubleshoot basic technical issues related to document management systems and repro equipment Travel to the Kalamazoo office as needed (approximately once every two months) Ensure compliance with firm policies and records retention procedures Qualifications: Experience in office administration, records management, or reprographics preferred Strong technical aptitude; comfortable with document management systems, scanners, and office equipment Excellent problem-solving skills, attention to detail, and ability to manage multiple requests Strong interpersonal skills and comfort working in a busy, walk-up service environment Ability to maintain confidentiality and handle sensitive legal documents appropriately All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In keeping with our organization's goal of improving the lives of the Residents we serve, the Medical Records Coordinator maintains the health records of all Residents in the facility and provides administrative support to the nursing department in accordance with federal, state and local regulations. Principal Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Maintains the health records of all Residents in the facility in a secure manner and in compliance with federal, state and local regulations. · Establishes, develops, maintains and updates filing system for the medical records department. Retrieves information and files when needed. · Verifies and inputs diagnoses codes for new admission paperwork. · Maintains forms and paper communications at Nursing Stations. · Maintains up-to-date records of individuals allowed to view Residents records. · Respond to requests for medical records from outside the facility. · Types and designs general correspondences, memos, charts and tables in regard to Residents information. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy. · Reports all hazardous conditions, damaged equipment and supply issues to appropriate persons. · Assure that established infection control and standard precaution practices are maintained at all times. Follow established safety precautions when preforming tasks and using equipment and supplies. · Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment. · Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors. · Answers and respond to call lights promptly and courteously when working in Residents care areas. · Reports all Residents concerns to the appropriate department head. · Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know†basis. · Attend and participate in meetings and in-services as directed or scheduled. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure (if applicable). · Understands Infection Control and follows the Company's Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace. · Promotes and Protects Resident Rights by assisting Residents to make informed decisions, treating Residents with dignity and respect, protecting Residents' personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards, and supporting independent expression, choice and decision-making consistent with applicable laws and regulations. · Perform other tasks as required. Supervisory Responsibility: This position has no supervisory responsibilities. Required/Desired Qualifications: Education, Training, and Experience: · High school diploma or equivalent. · Two years of experience in health record processing and maintenance preferably in long term care. Specific skills, knowledge, and abilities: · Excellent written, verbal, and interpersonal communication skills. · Ability to pay extremely close attention to detail. · Basic computer knowledge is required. SKLD Beltline is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager of Record Review and/or the Record Review Team Lead, the Record Review Specialist is responsible for reviewing records and/or reports associated with donor qualification, blood donation, and lot release to ensure all processes are performed in accordance with standard operating procedures (SOPs) and are within regulatory guidelines. The Record Review Specialist verifies that associated quality control and maintenance are performed and within parameters for all processes. The Record Review Specialist ensures that review and lot release occurs within established turn-around times. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Reviews records and/or reports to ensure compliance with SOPs and within regulatory guidelines before lot release (release of blood components for labeling). Reviews daily, weekly, and monthly quality control and maintenance records of equipment, supply, and storage for the applicable collection date before lot release. Perform data entry of blood donation record into system if applicable. Initiates the appropriate deviation reporting forms and communicates with the appropriate management of unacceptable conditions for lot release. Organizes and correlates in an established manner all paperwork associated in the record review process for record retention purposes. Responsible for independent and/or collaborative decision making regarding critical steps in donor qualification, determining viability of product, and product release. Serves as the internal and external point-of-contact for complex questions/concerns related to Record Review/Lot Release. Contacts donors via phone, letter, or email to verify donation information. Participates in meetings and communicates effectively to foster a team environment. Assists in the development and achievement of departmental goals and objectives in support of the vision and mission of Versiti. Assists in the implementation of federal requirements, blood center directives, and SOPs. Seeks to participate in process improvement projects. Completes projects/tasks according to established project plans. Other duties as assigned. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma required equivalent required In lieu of academic degree, equivalent combination of education and/or commensurate experience (2+ years) in healthcare or blood banking required Experience 1-3 years Minimum 1-year health care, laboratory, or blood banking experience required 1-3 years Minimum 1-year donor qualification or record review experience preferred Knowledge, Skills and Abilities Demonstrate service excellence skills with ability to use tact and care in all situations according to people's individual differences. required Ability to apply judgment to detailed but very structured written or oral instructions. required Able to organize work to provide productive work flow. required Be able and available to work a flexible schedule as required based on volume, timing of blood collections and other departmental variables. required Ability to write complex reports and correspondences. required Ability to speak effectively with donors, volunteers and employees of the organization utilizing instructive or persuasive skills. required Ability to work independently with minimum supervision, multi-task, and work with confidential information. required Demonstrated knowledge of current Good Manufacturing Practices, Food and Drug Administration (FDA) regulations, and AABB standards related to blood center operations and collection requirements. required Possess the following: * Professional demeanor * Projection of appropriate professional image * Analytical skills * High level of organizational and detail-oriented skills * Excellent communication and customer service skills. required Tools and Technology Personal Computer (desk top, lap top, tablet) required General office equipment (computer, printer, fax, copy machine) required Microsoft Suite (Word, Excel, PowerPoint) required Telephone required Not ready to apply? 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Collect, maintain and make available to customers and authorized users, timely, accurate and complete paper and/or electronic patient health information following HIPAA regulations. Attends HIPAA trainings and takes other measure to remain current in information management related regulations; educates Health Information Management (HIM) and other hospital staff in HIPAA regulations. Responsibilities: * Handles patient requests for PHI following HIPAA/HITECH rules; coordinates patient access to PHI; enters patient care areas to respond to patient requests for PHI. Ensures releases are HIPAA compliant prior to processing. * Keeps abreast of HIPAA/HITECH regulations; participates in educating HIM and other departments staff informally and with formal sessions every three months or as changes occur; assists with developing department guidelines for HIPAA releases. * Attends HIPAA training seminars/webinars. * Prepares invoices for record copies, enters payments, justifies balances due. * Collects, maintains and makes available to authorized users timely, accurate and complete patient health information (PHI). * Responds to customers entering office in a timely manner; answers telephone calls in a prompt and courteous manner. * Prepares PHI for scanning following scanning procedure; transfers PHI from paper to electronic format by scanning records and indexing into EHR. * Assigns deficiencies to physicians; generates physician notification letters; assists physicians with record completion; follows up on deficient and/or delinquent PHI to assure compliance with hospital policy and regulatory agencies. * Reviews paper/hybrid/electronic PHI for completeness and files in designated areas according to applicable numeric and date filing system. * Assembles, locates, pulls, electronically tracks and sees to the appropriate transport of PHI as requested by other departments. * Operates computer to enter and retrieve data, type correspondence and reports. * Retrieves all records of discharged patients from all units on a daily basis; checks against daily log to ensure receipt of all records; follow up on missing records. * Generates physician notification letters; assists physicians with record completion. * Periodically audits electronic PHI. * Orders supplies for the department. * Attends and partipates in monthly department meetings. * Attends mandatory hospital and department inservices. Education: * High school diploma or GED required. Work Experience: * Previous experience in hospital office required.

Health Information Technician - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Recovery, scanning and electronic documentation of medical records from a variety of Provider offices and facilities using computer and scanning equipment and accurately transferring the data into EMR system. DUTIES AND RESPONSIBILITIES: Convert visual and textual records and documents into electronic images using a scanner Provides efficient and timely scanning of documents containing patient health information to designated work folders to be imported in the EMR Understands the importance of compliance to HIPAA rules and regulations. Provides accurate and efficient importing of scanned patient health information. Accuracy to detail is required in regards to assigning document type and document summary information. Preloads clinical information from paper chart to EMR system. Processes all release of information for medical records, ensuring the appropriate signatures have been received. Ensures that release of information charges are assessed appropriately based on the type of request (attorney, SSI, etc.) Ensures that requests from other medical providers are processed immediately. Ensures that all physicians' receive returned medical tests and all other pertinent medical information on a daily basis. Processes both incoming and outgoing mail on a daily basis, which includes date stamping and distributing to the appropriate department of personnel. Attends required in-service and departmental meetings. QUALIFICATIONS: Minimum of a high school diploma or GED required. Prefer one year related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: A majority of time on the job will be spent sitting with occasional walking, sitting, and/or stooping. At times this position may require weight to be lifted up to 15 pounds. The following types of vision are required: close, distance, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights: * Full-Time: Monday-Friday 8:00AM-4:30 PM EST * Location: This role will be performed at one location in Kalamazoo, MI * Comfortable working in a high-volume production environment. * Documenting information in multiple platforms using two computer monitors. * Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance You will: * Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. * Maintain confidentiality and security with all privileged information. * Maintain working knowledge of Company and facility software. * Adhere to the Company's and Customer facilities Code of Conduct and policies. * Inform manager of work, site difficulties, and/or fluctuating volumes. * Assist with additional work duties or responsibilities as evident or required. * Consistent application of medical privacy regulations to guard against unauthorized disclosure. * Responsible for managing patient health records. * Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. * Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. * Ensures medical records are assembled in standard order and are accurate and complete. * Creates digital images of paperwork to be stored in the electronic medical record. * Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. * Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with administrative duties such as handling faxes, opening mail, and data entry. * Must meet productivity expectations as outlined at specific site. * May schedules pick-ups. * Other duties as assigned. What you will bring to the table: * High School Diploma or GED. * Ability to commute between locations as needed. * Able to work overtime during peak seasons when required. * Basic computer proficiency. * Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. * Professional verbal and written communication skills in the English language. * Detail and quality oriented as it relates to accurate and compliant information for medical records. * Strong data entry skills. * Must be able to work with minimum supervision responding to changing priorities and role needs. * Ability to organize and manage multiple tasks. * Able to respond to requests in a fast-paced environment. Bonus points if: * Experience in a healthcare environment. * Previous production/metric-based work experience. * In-person customer service experience. * Ability to build relationships with on-site clients and customers. * Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description Health Information Management Technician Looking to fill: Part-Time MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: The part-time Health Information Management (HIM) Technician will play a vital role in staying up to date on current electronic records and reducing the electronic fax (e-fax) backlog within the Health Information Management (HIM). This role is essential to maintaining patient care continuity, operational efficiency, and regulatory compliance. DUTIES AND RESPONSIBILITIES: Review and accurately process e-faxes, integrating them into the correct patient charts within the EPIC electronic medical record (EMR) system. Prioritize and organize the backlog of e-faxes to ensure timely completion as well as stay up to date on current electronic records. Collaborate closely with existing HIM team members to maintain quality and adherence to charting standards and protocols. Adhere to all regulatory and organizational privacy and documentation requirements while handling sensitive patient information. Report progress and any issues or discrepancies to HIM leadership and Medical Oversight as needed. Minimize disruption to daily HIM operations by independently managing backlog-related tasks. COMPETENCIES: Collaborative Strong attention to detail and ability to handle high volumes of documentation with accuracy. Understanding of HIPAA and other healthcare privacy regulations. Ability to work independently while collaborating effectively with clinical and non-clinical team members. Solid Character Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Organizational Support Completes administrative tasks correctly and on time, and develops strategies to achieve organizational goals and values Prioritizes and plans work activities while understanding business implications of decisions Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EMR systems and IT resources QUALIFICATIONS: High School Diploma or Equivalent 1 year experience working in a Health Information Management or medical records setting preferred. 1 year experience with electronic medical record systems; Epic EMR experience is highly preferred. Apply today to help make a difference in our community! Family Health Center is an equal opportunity employer and reserves the right to adjust this role based on organizational needs.

Records Clerk Reports To: Records Supervisor The Student Records Clerk position provides support for a U.S Department of Labor Job Corps contractor. The Job Corps program is a federally-funded residential training program. The mission of Job Corps is to provide career-ready technical and academic training and job placement assistance to program eligible youth ages 16-24. Summary of Duties: Generate, maintain, and ensure accuracy of all data files and manual files for students enrolled in Job Corps in compliance with government and management directives. Key Areas of Responsibilities: Generate and maintain data, ensuring accuracy of the local management information system and the CIS system. Maintain master file of all reports received. File necessary paperwork in each student's individual record, adhering to the student right to privacy policy. Ensure accuracy and integrity of data entered into CIS systems and documentation in student records. Perform a variety of clerical duties concerning student records to ensure compliance; including typing correspondence, form letters, accountability forms, and order forms; ensure the department is continually stocked with materials. Enter student accountability attendance into the CIS system with input from the residential living manager, career services director, academic and career technical training managers. Make necessary travel arrangements for students. Work closely with the designated travel agency and necessary departments to ensure best travel arrangements. Ensure all unused or voided tickets are processed. Ensure proper archiving procedures for separated student records. Maintain accountability of students and property; adhere to safety practices. Cultivate and maintain a climate on center, which is free of harassment, intimidation, and disrespect to provide a safe place for staff and students to work and learn. Promote student attainment of career success standards through modeling appropriate skills, mentoring students, monitoring skills acquisition and intervening when inappropriate behavior is observed. Follows all guidelines, policies, and procedures set forth by the Department of Labor/Job Corps and Human Learning Systems. Education/Experience: High School Diploma. One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience Certifications/Licenses: Valid state driver's license CPR/First Aid certifications Equal Opportunity Statement Human Learning Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.

Title: Patient Registration Specialist Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM. Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking. Essential Responsibilities Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times. Collect patient information and ensure all necessary forms are completed and signed. Verify patient insurance. Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences. Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office. Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy. Collect any copayments, deductibles, and/or outstanding balances from patients. Accurately post payments and provide patients with receipts. Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions. Identify and services and/or procedures that require modifiers and post accordingly. Verify that all patient encounters are accounted for and posted to the appropriate patient account. Consult with clinical staff or provider regarding any charge/coding questions. Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure. Research and correct any posting errors. Report cash shortages to supervisor. Answer and transfer phone calls. Answer patient questions as needed. Reach out to appropriate OAM personnel to assist with any questions that require further follow up. Address and respond to all complaints in a timely manner. Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures. Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming. Maintain an organized and clean work space. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Specific Skills, Knowledge, and Abilities: Exceptional customer service skills. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Knowledge of third party payer requirements. Knowledge of Federal and State billing regulations and guidelines. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Some bending, stooping, lifting, and reaching required. Ability to lift up to 50 pounds (on rare occasions). Manual dexterity required to operate modern office equipment. Must have normal or correctible range of hearing, speech, and eyesight.

Job DescriptionDescription: Internally known as a Front Office Specialist - this position is equivalent to the following positions: Patient Access Specialist Medical Receptionist Healthcare Administrative Assistant Clinic Front Desk Coordinator Patient Services Representative Medical Office Coordinator Patient Intake Coordinator Front Desk Medical Receptionist Healthcare Customer Service Representative Medical Front Office Assistant InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Bilingual (Spanish/English) Front Office Specialist to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. As a Front Office Specialist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical health center or someone looking to kickstart their career in the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply! Work Schedule: Hours of work are Monday through Friday, generally 8:00 a.m. - 5:30 p.m. with rotating evening hours on Monday until 7:30 p.m. NO WEEKENDS!! Minimum Qualifications Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment. Primary Accountability Performs a variety of administrative support functions for the health center including patient reception and registration. Description of Primary Duties & Responsibilities Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. Welcome and greet patients to the clinic with a friendly and professional demeanor. Register patients efficiently, ensuring completion of all required forms with accurate information. Handle insurance and billing inquiries, providing clear and concise information to patients. Aid ill or distraught patients as necessary and with available resources. Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. Assist in scheduling specialist referrals as needed for patient follow-up. Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. Front Desk Management: Answer and direct phone calls in a professional and timely manner. Keep the reception area organized and tidy, creating a welcoming environment for patients. Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. Requirements: Description of Primary Attributes General Development Education: High School Diploma required. Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. Detail-oriented with excellent organizational skills. Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. Technically savvy: Proficient with Microsoft Office Suite or related software. Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. Excellent team player : You enjoy collaborating with others and being a part of a strong team dynamic. Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization. Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Shift: Full-Time Days Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols. ACCOUNTABILITIES * All duties listed below are essential unless noted otherwise* 1. Immediately greets patients and visitors as they make contact with the practice. 2. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment. 3. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate. 4. Coordinates the scheduling of patient appointments following the appropriate processes and procedures. 5. Reschedules patients for follow up as requested by providers. 6. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate. 7. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently. 8. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. 9. Maintains the provider schedule to meet customer service, access, and productivity standards of the office. 10. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate. 11. Participates in practice staff meetings 12. May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role. 13. Accurately completes and submits the daily charge and payment reconciliation process. 14. Performs other duties as assigned. REQUIRED QUALIFICATIONS Education: High School Diploma or equivalent. Skills: * Must be able to understand directions (written and verbal), communicate and respond to inquires. * Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction. * General computer and typing proficiency. * Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance. Years of Experience: Minimum one (1) year experience in a customer service or clerical setting. PREFERRED QUALIFICATIONS Education: Applicable two (2) year college degree or equivalent. Skills: * Working knowledge of medical terminology, third-party billing and referral procedures. * Ability to type 40+ WPM; MS Office Proficiency. * Proficiency with a relevant EHR system, particularly EPIC. Years of Experience: Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting. WORKING CONDITIONS Physical Demands: Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Equal Opportunity Employer/Drug-Free Workplace

Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care. Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds. Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health. The Patient Registration Specialist is responsible for managing the patient registration process, ensuring accurate and efficient entry of patient information into the system. This role involves greeting patients, assisting patients with necessary documentation, verifying insurance information, collecting payments, and providing excellent customer service. Duties and Responsibilities, including but not limited to: Patient Registration: Greet patients and visitors, ensuring a welcoming and professional environment. Collect and enter patient information into the electronic health record (EHR) system. Documentation: Obtain and verify patient identification, insurance information, payment collection and any required consent forms or documentation. Insurance Verification: Verify insurance coverage, benefits, and payments are accurate at registration. Customer Service: Provide excellent customer service, addressing patient inquiries and resolving issues related to registration. Compliance: Ensure compliance with clinic policies, procedures, and regulatory requirements, including HIPAA. Basic Qualifications: High school diploma or equivalent required At least 1 year of experience in a healthcare setting, preferably in patient registration or administrative support required Basic Life Support (BLS) required Preferred Qualifications: Associate's degree in a related field preferred Schedule/Compensation Details: Employment Status: Full time (1.0 FTE) Weekly Scheduled Hours: 40 Hours of work: 8:00 a.m. to 5:00 p.m. Days worked: Monday to Friday At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include: Employer paid High Deductible Health Plan with employer HSA contribution Flexible Vacation Time 401(k) Retirement Plan with generous employer match Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection Free Grand Rapids downtown parking Disclaimer BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health. BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Position Highlights** **:** + Full-Time: Monday-Friday 8:00AM-4:30 PM EST + Location: This role will be performed at one location in Kalamazoo, MI + Comfortable working in a high-volume production environment. + Documenting information in multiple platforms using two computer monitors. + Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance **You will:** + Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. + Maintain confidentiality and security with all privileged information. + Maintain working knowledge of Company and facility software. + Adhere to the Company's and Customer facilities Code of Conduct and policies. + Inform manager of work, site difficulties, and/or fluctuating volumes. + Assist with additional work duties or responsibilities as evident or required. + Consistent application of medical privacy regulations to guard against unauthorized disclosure. + Responsible for managing patient health records. + Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. + Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. + Ensures medical records are assembled in standard order and are accurate and complete. + Creates digital images of paperwork to be stored in the electronic medical record. + Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. + Answering of inbound/outbound calls. + May assist with patient walk-ins. + May assist with administrative duties such as handling faxes, opening mail, and data entry. + Must meet productivity expectations as outlined at specific site. + May schedules pick-ups. + Other duties as assigned. **What you will bring to the table:** + High School Diploma or GED. + Ability to commute between locations as needed. + Able to work overtime during peak seasons when required. + Basic computer proficiency. + Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. + Professional verbal and written communication skills in the English language. + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Strong data entry skills. + Must be able to work with minimum supervision responding to changing priorities and role needs. + Ability to organize and manage multiple tasks. + Able to respond to requests in a fast-paced environment. **Bonus points if:** + Experience in a healthcare environment. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with on-site clients and customers. + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. * Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information. * Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments. * Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. * Provides general office and clerical support to assigned area. Education: * High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. * Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Records Clerk Reports To: Records Supervisor The Student Records Clerk position provides support for a U.S Department of Labor Job Corps contractor. The Job Corps program is a federally-funded residential training program. The mission of Job Corps is to provide career-ready technical and academic training and job placement assistance to program eligible youth ages 16-24. Summary of Duties: Generate, maintain, and ensure accuracy of all data files and manual files for students enrolled in Job Corps in compliance with government and management directives. Key Areas of Responsibilities: Generate and maintain data, ensuring accuracy of the local management information system and the CIS system. Maintain master file of all reports received. File necessary paperwork in each student's individual record, adhering to the student right to privacy policy. Ensure accuracy and integrity of data entered into CIS systems and documentation in student records. Perform a variety of clerical duties concerning student records to ensure compliance; including typing correspondence, form letters, accountability forms, and order forms; ensure the department is continually stocked with materials. Enter student accountability attendance into the CIS system with input from the residential living manager, career services director, academic and career technical training managers. Make necessary travel arrangements for students. Work closely with the designated travel agency and necessary departments to ensure best travel arrangements. Ensure all unused or voided tickets are processed. Ensure proper archiving procedures for separated student records. Maintain accountability of students and property; adhere to safety practices. Cultivate and maintain a climate on center, which is free of harassment, intimidation, and disrespect to provide a safe place for staff and students to work and learn. Promote student attainment of career success standards through modeling appropriate skills, mentoring students, monitoring skills acquisition and intervening when inappropriate behavior is observed. Follows all guidelines, policies, and procedures set forth by the Department of Labor/Job Corps and Human Learning Systems. Education/Experience: High School Diploma. One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience Certifications/Licenses: Valid state driver's license CPR/First Aid certifications Equal Opportunity Statement Human Learning Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.

Shift: Days Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols. ACCOUNTABILITIES * All duties listed below are essential unless noted otherwise* 1. Immediately greets patients and visitors as they make contact with the practice. 2. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment. 3. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate. 4. Coordinates the scheduling of patient appointments following the appropriate processes and procedures. 5. Reschedules patients for follow up as requested by providers. 6. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate. 7. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently. 8. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. 9. Maintains the provider schedule to meet customer service, access, and productivity standards of the office. 10. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate. 11. Participates in practice staff meetings 12. May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role. 13. Accurately completes and submits the daily charge and payment reconciliation process. 14. Performs other duties as assigned. REQUIRED QUALIFICATIONS Education: High School Diploma or equivalent. Skills: * Must be able to understand directions (written and verbal), communicate and respond to inquires. * Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction. * General computer and typing proficiency. * Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance. Years of Experience: Minimum one (1) year experience in a customer service or clerical setting. PREFERRED QUALIFICATIONS Education: Applicable two (2) year college degree or equivalent. Skills: * Working knowledge of medical terminology, third-party billing and referral procedures. * Ability to type 40+ WPM; MS Office Proficiency. * Proficiency with a relevant EHR system, particularly EPIC. Years of Experience: Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting. WORKING CONDITIONS Physical Demands: Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Equal Opportunity Employer/Drug-Free Workplace

Schedule: Full-Time, Days Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols. ACCOUNTABILITIES * All duties listed below are essential unless noted otherwise* 1. Immediately greets patients and visitors as they make contact with the practice. 2. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment. 3. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate. 4. Coordinates the scheduling of patient appointments following the appropriate processes and procedures. 5. Reschedules patients for follow up as requested by providers. 6. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate. 7. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently. 8. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. 9. Maintains the provider schedule to meet customer service, access, and productivity standards of the office. 10. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate. 11. Participates in practice staff meetings 12. May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role. 13. Accurately completes and submits the daily charge and payment reconciliation process. 14. Performs other duties as assigned. REQUIRED QUALIFICATIONS Education: High School Diploma or equivalent. Skills: * Must be able to understand directions (written and verbal), communicate and respond to inquires. * Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction. * General computer and typing proficiency. * Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance. Years of Experience: Minimum one (1) year experience in a customer service or clerical setting. PREFERRED QUALIFICATIONS Education: Applicable two (2) year college degree or equivalent. Skills: * Working knowledge of medical terminology, third-party billing and referral procedures. * Ability to type 40+ WPM; MS Office Proficiency. * Proficiency with a relevant EHR system, particularly EPIC. Years of Experience: Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting. WORKING CONDITIONS Physical Demands: Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Equal Opportunity Employer/Drug-Free Workplace

Sign On Bonus $1,000 Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs various reception and clerical duties in accordance with established policies and procedures by: * Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments. * Answering the telephone and taking and relaying messages to clinical staff accurately. * Scheduling patients with physician providers and maintaining appointments with physician(s) rotation. * Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system. * Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed. * Maintaining patient records, entering charges and posting services performed by the provider. * Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval. * Scheduling medical testing, procedures, ancillary services and surgeries for patients. * Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate. * Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person. * Paging physician when necessary and sending information regarding call status and imaging assignments daily. * When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients. * Performing clerical duties including faxing, copying, typing notes and memos. * Ordering office supplies and maintaining adequate inventory of supplies. * Opening and sorting mail daily. Performs basic patient care duties by: * Assisting the physician if necessary. * Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Participating in committees as requested. * Enhancing professional growth and development through in-service meetings and educational programs as approved. * Completing other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills * Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. * Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. * Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. * Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. * Requires analytical skills necessary to solve patient problems and interpret data. Working Conditions * Works in a medical office environment. * Flexible work hours. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.