National accounts project manager vs contact center manager

The differences between national accounts project managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a national accounts project manager has an average salary of $106,427, which is higher than the $57,880 average annual salary of a contact center manager.

The top three skills for a national accounts project manager include national accounts, project scope and customer satisfaction. The most important skills for a contact center manager are professional development, IVR, and project management.

National accounts project manager vs contact center manager overview

	National Accounts Project Manager	Contact Center Manager
Yearly salary	$106,427	$57,880
Hourly rate	$51.17	$27.83
Growth rate	5%	6%
Number of jobs	105,689	117,401
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

National accounts project manager vs contact center manager salary

National accounts project managers and contact center managers have different pay scales, as shown below.

	National Accounts Project Manager	Contact Center Manager
Average salary	$106,427	$57,880
Salary range	Between $68,000 And $165,000	Between $28,000 And $119,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Capgemini
Best paying industry	-	-

Differences between national accounts project manager and contact center manager education

There are a few differences between a national accounts project manager and a contact center manager in terms of educational background:

	National Accounts Project Manager	Contact Center Manager
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

National accounts project manager vs contact center manager demographics

Here are the differences between national accounts project managers' and contact center managers' demographics:

	National Accounts Project Manager	Contact Center Manager
Average age	47	47
Gender ratio	Male, 64.2% Female, 35.8%	Male, 50.7% Female, 49.3%
Race ratio	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.7% American Indian and Alaska Native, 0.7%	Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between national accounts project manager and contact center manager duties and responsibilities

National accounts project manager example responsibilities.

Manage sub-contractors, project schedules, updates to customer, invoice, reconcile contractor invoices, and provide VOIP cutover support.
Perform problem resolution, cost recovery, manage inventory of network components, direct RFP process for procurement of telecommunications services.
Provide SQL [] relational database troubleshooting and server maintenance.
Develop, organize and execute SDLC projects to improve safety, quality and/or productivity throughout several processes in a warehouse environment.
Present metrics to executive sponsorship team within ADP and customer.
Prepare functional specifications and performs configuration of ADP system to meet client requirements.

Contact center manager example responsibilities.

Maintain budget while achieving improve KPIs in phone, email and chat.
Manage a blend department utilizing comprehensive email, ACD, web and chat platforms.
Manage toll free routing network, Avaya administration, metrics, and facility relocations.
Lead cross-functional project team that streamline and refocuse scorable QA criteria on critical call components impacting student transfers.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
Implement employee development programs including QA, and ongoing training.

National accounts project manager vs contact center manager skills

Common national accounts project manager skills

National Accounts, 17%
Project Scope, 14%
Customer Satisfaction, 13%
General Contractors, 7%
CCTV, 6%
Customer Service, 6%

Common contact center manager skills

Professional Development, 7%
IVR, 7%
Project Management, 6%
Center Management, 5%
QA, 5%
Customer Satisfaction, 5%

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National Accounts Project Manager
National Accounts Project Manager vs Contact Center Manager

Updated January 8, 2025

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