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Network technician lead vs senior support technician

The differences between network technician leads and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network technician lead and a senior support technician. Additionally, a network technician lead has an average salary of $106,974, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a network technician lead include troubleshoot, switches and network operations. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Network technician lead vs senior support technician overview

Network Technician LeadSenior Support Technician
Yearly salary$106,974$74,459
Hourly rate$51.43$35.80
Growth rate5%10%
Number of jobs74,021113,499
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 48%
Average age4342
Years of experience22

Network technician lead vs senior support technician salary

Network technician leads and senior support technicians have different pay scales, as shown below.

Network Technician LeadSenior Support Technician
Average salary$106,974$74,459
Salary rangeBetween $74,000 And $153,000Between $48,000 And $114,000
Highest paying CitySacramento, CADurham, NC
Highest paying stateCaliforniaPennsylvania
Best paying companyMetaPacira BioSciences
Best paying industryRetailTechnology

Differences between network technician lead and senior support technician education

There are a few differences between a network technician lead and a senior support technician in terms of educational background:

Network Technician LeadSenior Support Technician
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Network technician lead vs senior support technician demographics

Here are the differences between network technician leads' and senior support technicians' demographics:

Network Technician LeadSenior Support Technician
Average age4342
Gender ratioMale, 84.5% Female, 15.5%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 10.4% White, 62.6% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between network technician lead and senior support technician duties and responsibilities

Network technician lead example responsibilities.

  • Manage everything from DNS to VPN and everything in between.
  • Install, configure and manage multiple VoIP phone systems for clients.
  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
  • Install, setup, configure and maintain LAN routers, hubs, switches, network printers and peripherals.
  • Advance quickly to lead a technical crew in turnkey network implementations to include wiring, switches, routers and firewalls.
  • Support firewalls and routers (including Cisco), and various LAN/WAN setups.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Network technician lead vs senior support technician skills

Common network technician lead skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Network Operations, 4%
  • Customer Service, 4%
  • Technical Support, 4%
  • Routers, 3%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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