Operations specialist jobs in Burlington, NC - 188 jobs

The Associate Business Operations Analyst - Field Support plays a key role in supporting QSR/FRS customer accounts. This position is responsible for processing new store construction and remodel reports, managing SAP/CRM installation requests, and ensuring accurate billing alignment. The role also contributes to process improvement initiatives that enhance installation workflows and automation efforts. Key Responsibilities: Process and verify construction reports for new and remodeled QSR locations. Respond to customers, account manager, and field team inquiries in a timely manner. Update and modify reports based on field team feedback to ensure accuracy. Submit installation order requests and account number setups in SAP/CRM. Review and update billing information to ensure proper account alignment. Collaborate with account managers to resolve billing discrepancies and support customer-facing communications. Contribute to installation process improvement projects, focusing on workflow efficiency and automation. Required Skills: Proficiency in SAP applications and CRM systems. Intermediate Excel skills (pivot tables, formulas, data analysis). Strong business acumen with adaptability to technology-driven solutions 5 plus years of professional experience, particularly in customer-facing and sales support roles. IT systems for trouble shooting projects and processes Preferred Skills: Troubleshooting skills to support automation and sales initiatives Strong organizational skills with the ability to manage multiple tasks High attention to detail and accuracy Self-motivated and proactive approach to work. Education Required: Associate degree in Business Administration or related field

Are you looking for a high energy, strategic, and fast-paced position as a Client Care Operations Intern? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? Full time, paid internship! Running Tuesday, May 26th to Friday, August 7th, 2026 All internships are project based and report to a Relias People Manager. Flexible work environment with 4 days a week in the office. Comprehensive 2-day onboarding program - a great introduction to our company, customers and culture! Full time roles available after graduation. Growth and career advancement opportunities! 20%+ annual employee promotion and transfer rate Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science Are you detail-oriented and passionate about data integrity? Do you enjoy analyzing customer information and finding ways to improve processes? If so, come spend a summer working with the Client Care Operations team at Relias. You'll play a vital role in preparing for our strategic vision by helping us ensure our data is clean and actionable. You'll learn about customer segmentation, data hygiene best practices, and how to utilize our Customer Relationship Management (CRM) tools effectively. WHAT YOU'LL DO: * Conducting data hygiene assessments in our CRM tool to identify missing or misaligned customer data. * Analyzing data within the Relias platform to support customer migrations. * Assisting in grouping customers into cohorts based on platform usage, desired outcomes with Relias, and customer segments. * Collaborating with cross-functional teams to ensure accurate data representation and reporting. * Documenting findings and providing recommendations for data improvement initiatives. YOU'VE GOT WHAT IT TAKES IF YOU HAVE: * Majoring in Data Science, Business Administration, Marketing, or a related field is preferred. * Strong analytical skills and attention to detail. * Ability to work collaboratively in a team environment as well as independently. * Proficiency in Microsoft Excel and familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus. * Experience Required (Minimum required) * Experience with data entry, data analysis, or CRM tools. * Familiarity with customer segmentation strategies and practices. Relias is an Equal Opportunity Employer and a Drug-Free workplace Company: Relias LLC Country: United States of America State/Region: North Carolina City: Morrisville Postal Code: 27560 Job ID: 285671

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. The Regulatory Operations Specialist provides hands-on regulatory affairs support for new product marketing approvals and renewals for existing products, legalizations, and Certificate to Foreign Government (CFGs), including development of regulatory requirements and supporting submissions. Responsibilities include compliance with applicable regulations, standards and established corporate policies and procedures Key Responsibilities: 1. Support various applications (i.e., 510(k), PMA Supplements and Technical Documentation) to receive product clearance / approvals for new products and maintain existing registrations globally. 2. Support maintenance of Technical Files compliant to the MDD 93/42/EEC and Technical Documentation compliant to the EU MDR 2017/745. 3. Perform and coordinate legalization of Regulatory documents. 4. Coordinate administrative payment to government agencies. 5. Execute regulatory/legal blocks and licensing in system for various geographies worldwide. 6. Maintain dossiers and regulatory documentation organization in databases and SharePoints. 7. Communicate with Regulatory Agencies regarding requests for documentation, CFGs, declaration of conformity, and changes of products, including manufacturing, design and new product development. 8. Support Regulatory during internal audits and external audits by regulatory agencies. 9. Support Regulatory cross-functional teams for projects as assigned. 10. Perform Regulatory Assessments for design, manufacturing, and labeling changes to ensure compliance with regulations and standards where the product is registered. 11. Research requirements and set priorities while maintaining project schedules. 12. Execute additional responsibilities as defined by management. Education and Experience (Knowledge, Skills & Abilities) * Bachelor's Degree in Life Sciences, Engineering or other related discipline. * 1-2 years of experience in Regulatory Affairs, preferably in the medical device industry. * FDA, EU, Health Canada, Brazil, Japan, and Australia registration experience. * Ability to develop clear, concise, and timely oral and written communication and reports. * Experience with SAP and GTS module. * Excellent communication skills, oral and written, with all levels of personnel. * Must be detail oriented and possess considerable organizational skills. * Ability to effectively partner with employees, management, department, and cross-functional teams to meet performance objectives and to support mission and vision of the Company. Place in the Organization: Reports to Director, Regulatory Affairs Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

Science 37's mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration. The Site Operations Specialist plays a critical role in overall site enablement and the successful execution of clinical trials. This position supports a wide range of functions essential to the start-up, implementation, and conduct of Phase I, II, III, and IV clinical studies. Working cross-functionally, the Site Operations Specialist provides operational support to Site Operations Managers, Logistics Managers, Medical Record Supervisors, Recruitment Operations Managers, Scheduling Logistics Managers, Clinical Project Managers, and Clinical Research Coordinators. Key responsibilities include supporting study start-up activities, maintaining and tracking clinical budget data, assisting with medical record acquisition and follow-up, coordinating logistics and visit scheduling, and contributing to the upkeep of clinical dashboards, metrics, and multi-system administration. This role is also responsible for data entry and ensuring accurate tracking and filing of essential documents within the Investigator Site File. As a foundational member of the clinical operations team, the Site Operations Specialist ensures operational readiness and efficiency across departments, making this role indispensable to the broader success of site activation and trial delivery. DUTIES AND RESPONSIBILITIES Duties include but are not limited to: Drafts agendas and minutes for internal and/or external Study Team meetings Responsible for maintaining key study trackers, including but not limited to Study Contacts Lists, Study Question and Answer Logs, Site Budgets Log, clinical site contracts tracker, medical record status, and participant trackers. Assists in creating and update of Investigator Site Files, including any e-filling or printing of required study documents Tracks required documentation for study start-up and close out Assists in tracking and finalizing study plans as requested by study team Assists in vendor management, including the efficient use of web tools such as IWRS, IRB web portals and central lab web portals to track the progress of studies and to ensure the studies are running smoothly Reviews data queries for accuracy and consistency prior to distribution to clinical sites Maintains complete and accurate clinical study documentation Represents Science 37 in a professional manner; establishes and maintains good relationships with investigators and all other study personnel Assists with coordinating Investigator Meeting attendees and items with Sponsor(s) Performs additional study related functions as required, e.g., preparation of and tracking payments to investigators, and participation in clinical project planning Supports the maintenance of the clinical dashboard Performs first pass data entry (if required) Links CRFs to any Data Clarifications Forms/ information (if paper) Files/ uploads documents after scanning Attend Staff Meeting as needed Supports clinical documents filing Supports Logistics Support Medical Record Acquisition/follow up Supports front desk office staff as needed Supports scheduling of participant visits Other tasks as assigned Technical Skills: Clinical Research Knowledge Understanding of clinical trial phases (I-IV), GCP (Good Clinical Practice), and basic regulatory requirements Familiarity with clinical trial documents and workflows (e.g., ISF, CRFs, ICFs) Data and Document Management Experience with eTMF systems and document control Ability to manage and organize large volumes of trial documentation Skilled in accurate data entry and quality control Clinical Systems Proficiency Comfortable using CTMS, IWRS/IRT systems, and vendor portals (e.g., IRB, central lab) a plus Proficient in Microsoft Office and Google Applications Experience with dashboards or reporting tools is a plus Scheduling and Logistics Coordination Experience supporting scheduling of patient visits and managing site logistics is a plus Ability to coordinate across multiple teams and timelines Soft Skills: Attention to Detail Ability to manage complex documentation with accuracy and consistency Vigilant in identifying errors or missing information Organizational Skills Excellent time management with the ability to prioritize multiple tasks Structured and systematic in tracking deadlines and deliverables Communication Skills Strong written and verbal communication for clear documentation and correspondence Professional demeanor when interacting with sponsors, sites, and internal teams Team Collaboration Works effectively within cross-functional teams Willing to assist in multiple areas to meet site and study needs Adaptability and Initiative Able to pivot between tasks and handle shifting priorities in a dynamic environment Proactive in identifying ways to improve operational efficiency Core Competencies: Accountability: Takes ownership of assigned tasks and delivers high-quality work with minimal oversight Problem-Solving: Can troubleshoot basic operational issues and escalate appropriately Confidentiality and Integrity: Handles sensitive patient and trial data with discretion Customer Service Orientation: Maintains professionalism and responsiveness in support of clinical sites and participants Process-Oriented Mindset: Follows established protocols while contributing to continuous improvement efforts QUALIFICATIONS & SKILLS Qualifications The following qualifications are preferred/or equivalent applicable experience: Associate's or Bachelor's degree in a life sciences, healthcare, or related field preferred 1+ years of clinical research or administrative experience, preferably in a sponsor, CRO, or site setting Strong organizational and multitasking skills with high attention to detail Proficiency in Microsoft Office Suite and familiarity with clinical trial systems Excellent written and verbal communication skills Ability to work both independently and collaboratively in a fast-paced environment Commitment to maintaining confidentiality and compliance with regulatory standards Capabilities Required to be in the North Carolina office 5 days a week for 6 months, following approval, may move to rotation of 3 days a week in office. Up to 10% travel, as needed, for study visits, training, project team meetings, client presentations and other professional meetings/conferences as needed Ability to communicate in English (both verbal and written); fluency in other languages is a plus. May require extended or unusual work hours based on research requirements and business needs. DIRECT REPORTS No direct reports BENEFITS At Science 37, our focus is to provide you with a comprehensive and competitive total reward package that supports you at all stages of your career - both now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work that adds to your professional development. Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed. Submit your resume to apply! To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here

Voltage is seeking a detail-oriented SAP Operation Specialist to help drive accuracy and efficiency across our growing organization. In this role, you ll be responsible for maintaining, monitoring, and processing daily transactions within the SAP system to ensure data accuracy and smooth workflow across multiple departments. You ll support production, procurement, logistics, and finance by executing system entries, generating reports, troubleshooting issues, and collaborating with cross-functional teams to uphold data integrity in a fast-paced manufacturing environment. The ideal candidate is adaptable, proactive, and able to transition seamlessly between office locations as Voltage expands into new facilities. What You ll Do: Manage daily SAP operations including data entry, transaction processing, and reporting Configure and support SAP modules (FI/CO, MM, SD) through testing and go-live phases Collaborate across departments to ensure seamless system integration and data accuracy Maintain master data (materials, BOMs, vendors, work centers) and support inventory control Provide first-level SAP user support and assist with system audits and upgrades Lead user training and contribute to system documentation and knowledge base What You Bring: Associate or Bachelor s degree in Business, IT, Supply Chain, or related field preferred 1 3 years of hands-on SAP experience (B1 or S/4HANA) in manufacturing, logistics, or operations Familiarity with SAP MM, PP, or SD modules is a plus Strong Excel skills and understanding of transactional data flow Excellent organizational and communication skills Chinese language skills are a bonus Why Join Us? Be part of a collaborative and inclusive team Work onsite in a vibrant environment with occasional visits to production areas Enjoy opportunities for growth and development in enterprise systems Voltage LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region's individual needs. Essential Functions and Job Responsibilities: Supports operations team with discovery and training as necessary with AdaptHealth processes. Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis. Develop and maintain working knowledge of current products and services offered by the company Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region) Navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Meet quality assurance requirements and other key performance metrics Pays attention to detail and has great organizational skills Actively listens to teams, region leaders and handle stressful situations with compassion and empathy. Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections. Collaborate with the Operations Team on exceptions and solutions within workflow processes Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies Assist with various projects and tasks as needed for various unique processes Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices. Participate in the effort to create training materials and train client engagement and service teams Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with AdaptHealth's Compliance Program. Perform other related duties as assigned. Competency, Skills and Abilities: Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Education and Experience Requirements: High School Diploma or equivalency Three (3) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. Physical Demands and Work Environment: Work environment will be stressful at times, as overall office activities and work levels fluctuate Must be able to bend, stoop, stretch, stand, and sit for extended periods of time Subject to long periods of sitting and exposure to computer screen Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use Excellent ability to communicate both verbally and in writing Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. Mental alertness to perform the essential functions of position.

Location: 1400 Yanceyville Street, Greensboro, NC, 27405 Job Grade: 6 primary functions: Responsible for monitoring various reports, processing daily Returned Deposited Checks received from the Federal Reserve Bank, processing wire transfers, processing share draft and ACH items, processing shared branching transactions, preparing and mailing required member correspondence and mail room administrative duties. responsibilities: Process returned deposited checks from the Federal Reserve daily and place holds on large item returns as notified. Process share draft exception entries and balance daily settlement. Process ACH exception entries and balance daily settlement. Process shared branching entries and balance daily settlement. Process wire transfer requests as needed in a timely manner. Process and document levy and/or garnishment orders received from federal, state, and local authorities, seeking legal guidance as needed in a timely manner. Process and provide documentation for any legal requests including court subpoenas while maintaining a high level of confidentiality. Perform daily check deposit processing (branch, ATM and mobile). Complete optical scanning, indexing and verifying when time permits and as necessary. Prepare and mail outgoing member correspondence (courtesy pay letters, cd maturity and renewals, mortgage statements, etc...), if applicable to the location. Sort and distribute mail; prepare outgoing US mail; prepare branch courier bags (if applicable); and process mail-in deposits as needed. Maintain integrity of members' records in a confidential manner. Provide assistance to co-workers with projects or other duties when necessary. Provide back up support to Card Specialist role as needed. Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act. Perform job duties in accordance with the Credit Union's values, mission and vision. Perform other various duties as needed and assigned. minimum requirements: High school diploma or equivalent required. Prior Financial Institution experience preferred. Thorough knowledge of credit union's products and services. Working knowledge of general accounting principles. Intermediate user of Excel and spreadsheets. Good communication, strong organizational and interpersonal skills. Detail-oriented with the ability to prioritize efficiently and meet deadlines.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary: The Communications Operations Specialist will be a critical part of our internal communications team, supporting logistics, coordination, reporting and technical needs for company-wide communications initiatives. You'll work closely with IT, business units, and the Communications team to ensure messages, information and virtual events are delivered seamlessly. You'll also track and analyze data from events, surveys, and other channels to help shape future strategies. This is a great opportunity to build hands-on skills in event logistics, data reporting and content creation while contributing to meaningful projects that connect and engage employees across the company. This role is ideal for someone who thrives on making things run smoothly behind the scenes, problem-solving and contributing to creative communication strategies that engage employees across our organization. The Communications Operations Specialist will be a member of Arch's global Branding and Employee Communications team, which is based in Greensboro, North Carolina. Key Responsibilities: Event Logistics and Execution • Plan, coordinate and execute webinars, live streams and related events • Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms • Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications Technical Coordination • Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects • Help resolve issues related to virtual event tools, streaming and content sharing Reporting and Analytics • Gather and track analytics to support communications planning and strategy • Coordinate and analyze employee surveys to identify trends and actionable insights • Maintain internal metrics dashboards and help build reports for routine reporting Content and Editorial Support • Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage • Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance Qualifications: • Bachelor's degree in communications, marketing, journalism, public relations, data analysis, business administration or a related field OR equivalent work experience • Minimum of 2 years of relevant work experience • Experience with live streaming or webinar platforms and content management tools • Experience producing reports and analyzing communication metrics • Solid copywriting and editing skills • Strong attention to detail, excellent organizational skills and an ability to manage multiple tasks simultaneously • Calm and resourceful approach to troubleshooting under pressure • Ability to work collaboratively and strong interpersonal skills • A creative mindset, a passion for storytelling, innate curiosity and a willingness to learn new things. For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $60,000 - $75,000 (Bonus target 7%) Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 10200 Arch Capital Services LLC

Join our team as a Procurement Operations Specialist. You will manage the end-to-end ordering and invoicing processes for a department within a pharmaceutical client. As the primary owner of orders and quoted orders from initiation through final invoice and closure, you will ensure seamless business operations by partnering with internal colleagues and vendors to resolve issues promptly. Responsibilities + Enter and manage all orders using the primary system. + Handle all invoice issues associated with each order. + Collaborate with vendors and internal teams to resolve discrepancies. + Process manual and quoted orders with approved vendors. + Ensure accurate coding, cost centers, and multi-project allocations. + Maintain the order lifecycle through completion and financial closure. + Manage a volume of 10-15 orders per day. + Support MSAT with a mix of simple and complex orders. Essential Skills + 1-2 years of hands-on experience with the primary system/SAP/MS Suite. + Highly detail-oriented, with accuracy being critical. + Comfortable learning and applying pharmaceutical coding systems. + Ability to manage multiple cost centers and project billing. Additional Skills & Qualifications + Pharmaceutical experience is not required. + Experience with SAP is a plus. + Proficiency in Microsoft Office, including Excel and Teams. + Familiarity with Power Apps and Power BI dashboard. + Experience with Taulia for PO reporting. + Strong customer service and data entry skills. Work Environment The role requires on-site presence for the first month for training, with potential flexibility afterward. The position follows a standard Monday through Friday, 8 AM to 5 PM schedule. This opportunity allows you to engage with multiple managers and vendors, supporting MSAT and contributing to innovative projects crucial for the future of the pla Job Type & Location This is a Contract position based out of Sanford, NC. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Sanford,NC. Application Deadline This position is anticipated to close on Jan 21, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary: The Communications Operations Specialist will be a critical part of our internal communications team, supporting logistics, coordination, reporting and technical needs for company-wide communications initiatives. You'll work closely with IT, business units, and the Communications team to ensure messages, information and virtual events are delivered seamlessly. You'll also track and analyze data from events, surveys, and other channels to help shape future strategies. This is a great opportunity to build hands-on skills in event logistics, data reporting and content creation while contributing to meaningful projects that connect and engage employees across the company. This role is ideal for someone who thrives on making things run smoothly behind the scenes, problem-solving and contributing to creative communication strategies that engage employees across our organization. The Communications Operations Specialist will be a member of Arch's global Branding and Employee Communications team, which is based in Greensboro, North Carolina. Key Responsibilities: Event Logistics and Execution * Plan, coordinate and execute webinars, live streams and related events * Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms * Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications Technical Coordination * Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects * Help resolve issues related to virtual event tools, streaming and content sharing Reporting and Analytics * Gather and track analytics to support communications planning and strategy * Coordinate and analyze employee surveys to identify trends and actionable insights * Maintain internal metrics dashboards and help build reports for routine reporting Content and Editorial Support * Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage * Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance Qualifications: * Bachelor's degree in communications, marketing, journalism, public relations, data analysis, business administration or a related field OR equivalent work experience * Minimum of 2 years of relevant work experience * Experience with live streaming or webinar platforms and content management tools * Experience producing reports and analyzing communication metrics * Solid copywriting and editing skills * Strong attention to detail, excellent organizational skills and an ability to manage multiple tasks simultaneously * Calm and resourceful approach to troubleshooting under pressure * Ability to work collaboratively and strong interpersonal skills * A creative mindset, a passion for storytelling, innate curiosity and a willingness to learn new things. For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $60,000 - $75,000 (Bonus target 7%) * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 10200 Arch Capital Services LLC

The Item Exceptions Processing Specialist supports daily exception processing activities for both consumer and commercial banking operations. This role is responsible for handling transactional tasks such as return item processing, unposted item repair, and posted exception resolution for DDA and savings accounts. Additional duties include reviewing stop payment suspect reports, processing daily chargebacks, and managing death notification entries. This position is considered essential and requires on-site presence or secure VPN access during inclement weather or emergency situations to ensure continuity of operations. ESSENTIAL FUNCTIONS * Process return items and unposted items, including unauthorized and Federal Reserve returns. * Handle chargeback items and follow special instructions for chargeback processing. * Review and return stop payment suspects as directed by branch instructions. * Balance general ledger (GL) accounts, including: * FED Returns Clearing GL * DDA/Savings Unposted GL * Special Handling GL * Review and correct ACH exception items by updating account numbers or types in Horizon XE. * Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase. * Verify company ID numbers and check for missing customer notices on all new stop payments. * Receive and process Stop Pay Release Forms with customer authorization signatures. * Review incoming Death Notification Entries (DNEs) in accordance with established procedures. * Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned. * Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages. * Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff. * Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank's BCP (Business Continuity Plan). * Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed. * Complete all required annual compliance training courses. * Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act. * Uphold all levels of the Bank's Service Excellence standards. * Perform additional duties as assigned. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * 1-2 years of experience in banking or financial operations. * Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation * Knowledge and experience in FIS Horizon will be a plus * Strong attention to detail and analytical skills * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operator Specialist for Hygiene Clean Production Room Operate Knitspin machinery, sewing machine, card machine, drawing machine and packing equipment. Requires applicant to be able to work with limited supervision. Attention to detail and ability to follow set procedures is imperative. Must have exceptional attendance for this position. Hygiene Requirements (NO EXCEPTIONS): Frequent hand washing and sanitizing throughout work shift. Lab coat, hair net, and beard nets must be worn at all times while in production/warehouse areas. All cosmetics, lotions, or any skin care items that may cause contamination are prohibited. All jewelry and watches are prohibited. Nail polish, gel polish, and acrylic nails are prohibited. No food or drink products are allowed in the production/warehouse areas. This includes gum, candy, medicine, mints and other breath fresheners. This list shoud not be considered complete, and could include other items as deemed necessary by managemet

Career CategoryManufacturingJob DescriptionJoin Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen FleX Batch facility will combine the latest in disposable technologies with traditional stainless-steel equipment to allow for maximum flexibility in operations. The FleX Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027. Specialist Manufacturing: NPI, Upstream Process Owner What you will do Let's do this. Let's change the world. In this vital role you will communicate and interface between the GMP manufacturing teams in the Amgen North Carolina (ANC) Biologics Drug Substance Manufacturing plant and Process Development scientific groups. As part of ANC's Manufacturing Support team, this position is responsible for ensuring new products are successfully introduced into ANC's biologics manufacturing facility and ownership of upstream unit operations. It is a highly visible role across the site with the core responsibility of hosting cross-functional meetings to drive to timelines to support the tech transfer of the program into the facility as well as process ownership for some upstream process unit operations. New Product Introduction (NPI) lead coordinating with Manufacturing, Process Development, Supply Chain, Planning, Facilities and Engineering, as well as Quality to introduce new Drug Substance products and/or advanced technologies into the plant using project management tools (i.e. Smartsheet). Upstream biologics drug substance technical expert who leads or participates in projects, including aiding in commissioning and qualification and training staff on equipment and processes Support Manufacturing in troubleshooting, problem solving and RCAs. Support CAPA development to prevent error recurrence. Owns New Product Introduction Change Controls and collaborates with stakeholders to drive on-time completion. Responds to regulatory questions and/or audit findings. Ensures that manufacturing production documents (e.g. Standard Operating Procedures) are accurate and up to date. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The manufacturing professional we seek has a biologics Drug Substance Upstream manufacturing background with strong cross-functional project management and communication skills as well as the below qualifications. Basic Qualifications: High school diploma / GED & 10 years of biotechnology operations experience OR Associate's degree & 8 years of biotechnology operations experience OR Bachelor's degree and 4 years of biotechnology operations experience OR Master's degree in chemistry, biology, or engineering & 2 years of biotechnology operations experience OR Doctorate degree Preferred Qualifications: Degree in Chemical Engineering, Industrial Engineering, Biology, or Biochemistry Excellent cross-functional project management, meeting facilitation, and technical writing skills Experience in Upstream GMP manufacturing operations Strong technical knowledge of Upstream drug substance processing (media preparation, cell culture, harvest) and a broad understanding of related disciplinary areas in bioprocessing. Ability to organize, analyze and interpret technical data through trend analysis, forecasting, modeling, etc. Ability to effectively communicate complex technical information with internal and external colleagues of varying organizational levels in both presentation and technical writing forms Ability to coach, mentor and/or cross train colleagues within core technical areas What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team.careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Salary Range 112,977.00 USD - 139,179.00 USD

The Manufacturing Cell Processing Specialist 3 at ProKidney plays a critical role in supporting advanced manufacturing operations, focusing on cell processing activities and ensuring compliance with cGMP guidelines. This role involves operating and maintaining production equipment, including control rate freezers and orbital shakers, performing final product freezing and storage, and driving continuous improvement. The Manufacturing Specialist 3 is responsible for mentoring team members, leading investigations, and ensuring high levels of quality and compliance. Please note: This is a contract position which will not include ProKidney benefits. Responsibilities: Lead and oversee cell processing activities, ensuring compliance with cGMP guidelines and ProKidney's manufacturing standards. Read, understand, and implement Standard Operating Procedures (SOPs) for all assigned tasks, providing guidance to team members. Set up, operate, and troubleshoot production equipment such as control rate freezers, orbital shakers, etc., ensuring optimal performance and preventive maintenance. Perform final freezing and storage of cell therapy products in LN2, ensuring adherence to procedures and maintaining quality standards. Revise, update, and ensure adherence to SOPs, batch records, and MS forms, maintaining GMP compliance. Lead routine cycle counts and ensure accurate inventory tracking and control. Execute transactions within the ERP system, including material requisitions and production tracking. Ensure the accuracy of GMP documentation, including batch records, logbooks, and forms, adhering to Good Documentation Practices (GDP). Lead investigations into deviations and Corrective and Preventative Actions (CAPA) efforts, compiling data and information as required. Provide mentorship and training to junior team members in cell processing techniques, procedures, and cGMP compliance. Drive continuous improvement, incident investigations, and deviation resolutions. Perform and support investigations into deviations, incidents, and process improvements. Ensure all activities comply with safety policies, rules, and regulations, and promote a safe working environment. Conduct aseptic manufacturing processes in a cleanroom environment, ensuring compliance with sterile techniques and regulatory standards. Perform material qualification tests to qualify lots of incoming manufacturing material. Support process development and validation activities as needed. Assist in data collection, analysis, and reporting for process optimization and regulatory submissions. Perform other duties assigned to support and improve manufacturing operations. Qualifications: AS/BS in Biotechnology, Biology, Chemistry, or related field; a Science-related discipline is preferred. Relevant experience may be a substitute for formal education. High School Diploma or Equivalent may be considered with significant relevant experience. Preferred minimum 4-6 years of relevant experience in cell processing, biotechnology manufacturing, or a related field, with at least 2-3 years of proven expertise in a cGMP-regulated environment. Ability to exercise independent judgment, lead teams, and ensure compliance with cGMPs. Strong computer skills, including Microsoft Office, and expertise in ERP systems, along with advanced organizational, record-keeping, and time management skills. Strong problem-solving skills, effective written and oral communication, a team-oriented approach, and a commitment to high-quality work are critical for success in this role. ProKidney is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law. Applicants must be eligible to work in the United States without the need for work visa or residency sponsorship.

Are you looking for a high energy, strategic, and fast-paced position as a Product Operations Intern? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? Full time, paid internship! Running Tuesday, May 26th to Friday, August 7th, 2026. All internships are project based and report to a Relias People Manager. Flexible work environment with 4 days a week in the office. Comprehensive 2-day onboarding program - a great introduction to our company, customers and culture! Full time roles available after graduation. Growth and career advancement opportunities! 20%+ annual employee promotion and transfer rate Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science Are you passionate about data-driven decision-making and optimizing product performance? Do you enjoy working with analytics tools and creating actionable insights? If so, spend your internship with the Product Management team, helping to establish best practices for product analytics. As a Product Operations Intern, you'll work on defining how our product management team monitors retention, adoption, and utilization. You will also develop dashboard templates for new feature launches and monitor existing feature performance. Additionally, you'll create guides to help PMs effectively leverage analytics in their decision-making process. You'll gain hands-on experience with Pendo and Power BI, access Reforge for professional development, and work closely with experienced product managers to shape data-driven strategies. WHAT YOU'LL DO: * Develop dashboard templates to track product and feature performance. * Establish best practices for using analytics and customer feedback in feature monitoring and decision-making. * Analyze retention, adoption, and utilization metrics to provide insights. * Analyze segmented customer feedback to provide insights * Create guides and documentation to help PMs leverage analytics tools effectively. * Collaborate with product managers to refine data collection and reporting methods. * Work with Pendo and Power BI to visualize and track key product metrics. YOU'VE GOT WHAT IT TAKES IF YOU HAVE: * Currently pursuing a degree in Business, Data Science, Product Management, or a related field is preferred * Experience with Excel, SQL, Power BI, or other analytics tools is a plus. * Prior coursework or experience in product management, business analytics, or data visualization is preferred. * Strong analytical mindset and interest in data-driven product decisions. * Basic understanding of product analytics concepts (e.g., retention, adoption, engagement). * Familiarity with data visualization tools (Pendo, Power BI, or similar). * Excellent communication and documentation skills. * Ability to synthesize complex data into actionable insights. * Self-starter with strong problem-solving skills. Relias is an Equal Opportunity Employer and a Drug-Free workplace Company: Relias LLC Country: United States of America State/Region: North Carolina City: Morrisville Postal Code: 27560 Job ID: 285668

The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region's individual needs. Essential Functions and Job Responsibilities: * Supports operations team with discovery and training as necessary with AdaptHealth processes. * Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis. * Develop and maintain working knowledge of current products and services offered by the company * Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. * Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include * Review all required documentation to ensure accuracy * Accurately process, verify, and/or submit documentation * Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region) * Navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR system including authorizations and expiration dates * Meet quality assurance requirements and other key performance metrics * Pays attention to detail and has great organizational skills * Actively listens to teams, region leaders and handle stressful situations with compassion and empathy. * Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections. * Collaborate with the Operations Team on exceptions and solutions within workflow processes * Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies * Assist with various projects and tasks as needed for various unique processes * Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices. * Participate in the effort to create training materials and train client engagement and service teams * Maintain patient confidentiality and function within the guidelines of HIPAA. * Completes assigned compliance training and other educational programs as required. * Maintains compliant with AdaptHealth's Compliance Program. * Perform other related duties as assigned. Competency, Skills and Abilities: * Excellent ability to communicate both verbally and in writing * Ability to prioritize and manage multiple tasks * Proficient computer skills and knowledge of Microsoft Office * Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction * General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. * Work well independently and as part of a group * Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Education and Experience Requirements: * High School Diploma or equivalency * Three (3) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. Physical Demands and Work Environment: * Work environment will be stressful at times, as overall office activities and work levels fluctuate * Must be able to bend, stoop, stretch, stand, and sit for extended periods of time * Subject to long periods of sitting and exposure to computer screen * Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use * Excellent ability to communicate both verbally and in writing * Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. * Mental alertness to perform the essential functions of position.

Join our team as a Procurement Operations Specialist. You will manage the end-to-end ordering and invoicing processes for a department within a pharmaceutical client. As the primary owner of orders and quoted orders from initiation through final invoice and closure, you will ensure seamless business operations by partnering with internal colleagues and vendors to resolve issues promptly. Responsibilities * Enter and manage all orders using the primary system. * Handle all invoice issues associated with each order. * Collaborate with vendors and internal teams to resolve discrepancies. * Process manual and quoted orders with approved vendors. * Ensure accurate coding, cost centers, and multi-project allocations. * Maintain the order lifecycle through completion and financial closure. * Manage a volume of 10-15 orders per day. * Support MSAT with a mix of simple and complex orders. Essential Skills * 1-2 years of hands-on experience with the primary system/SAP/MS Suite. * Highly detail-oriented, with accuracy being critical. * Comfortable learning and applying pharmaceutical coding systems. * Ability to manage multiple cost centers and project billing. Additional Skills & Qualifications * Pharmaceutical experience is not required. * Experience with SAP is a plus. * Proficiency in Microsoft Office, including Excel and Teams. * Familiarity with Power Apps and Power BI dashboard. * Experience with Taulia for PO reporting. * Strong customer service and data entry skills. Work Environment The role requires on-site presence for the first month for training, with potential flexibility afterward. The position follows a standard Monday through Friday, 8 AM to 5 PM schedule. This opportunity allows you to engage with multiple managers and vendors, supporting MSAT and contributing to innovative projects crucial for the future of the pla Job Type & Location This is a Contract position based out of Sanford, NC. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Sanford,NC. Application Deadline This position is anticipated to close on Jan 21, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Job Description The Item Exceptions Processing Specialist supports daily exception processing activities for both consumer and commercial banking operations. This role is responsible for handling transactional tasks such as return item processing, unposted item repair, and posted exception resolution for DDA and savings accounts. Additional duties include reviewing stop payment suspect reports, processing daily chargebacks, and managing death notification entries. This position is considered essential and requires on-site presence or secure VPN access during inclement weather or emergency situations to ensure continuity of operations. ESSENTIAL FUNCTIONS Process return items and unposted items, including unauthorized and Federal Reserve returns. Handle chargeback items and follow special instructions for chargeback processing. Review and return stop payment suspects as directed by branch instructions. Balance general ledger (GL) accounts, including: FED Returns Clearing GL DDA/Savings Unposted GL Special Handling GL Review and correct ACH exception items by updating account numbers or types in Horizon XE. Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase. Verify company ID numbers and check for missing customer notices on all new stop payments. Receive and process Stop Pay Release Forms with customer authorization signatures. Review incoming Death Notification Entries (DNEs) in accordance with established procedures. Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned. Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages. Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff. Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank's BCP (Business Continuity Plan). Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed. Complete all required annual compliance training courses. Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act. Uphold all levels of the Bank's Service Excellence standards. Perform additional duties as assigned. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. 1-2 years of experience in banking or financial operations. Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation Knowledge and experience in FIS Horizon will be a plus Strong attention to detail and analytical skills Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region's individual needs. Essential Functions and Job Responsibilities: * Supports operations team with discovery and training as necessary with AdaptHealth processes. * Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis. * Develop and maintain working knowledge of current products and services offered by the company * Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. * Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include * Review all required documentation to ensure accuracy * Accurately process, verify, and/or submit documentation * Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region) * Navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR system including authorizations and expiration dates * Meet quality assurance requirements and other key performance metrics * Pays attention to detail and has great organizational skills * Actively listens to teams, region leaders and handle stressful situations with compassion and empathy. * Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections. * Collaborate with the Operations Team on exceptions and solutions within workflow processes * Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies * Assist with various projects and tasks as needed for various unique processes * Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices. * Participate in the effort to create training materials and train client engagement and service teams * Maintain patient confidentiality and function within the guidelines of HIPAA. * Completes assigned compliance training and other educational programs as required. * Maintains compliant with AdaptHealth's Compliance Program. * Perform other related duties as assigned. Competency, Skills and Abilities: * Excellent ability to communicate both verbally and in writing * Ability to prioritize and manage multiple tasks * Proficient computer skills and knowledge of Microsoft Office * Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction * General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. * Work well independently and as part of a group * Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Education and Experience Requirements: * High School Diploma or equivalency * Three (3) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. Physical Demands and Work Environment: * Work environment will be stressful at times, as overall office activities and work levels fluctuate * Must be able to bend, stoop, stretch, stand, and sit for extended periods of time * Subject to long periods of sitting and exposure to computer screen * Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use * Excellent ability to communicate both verbally and in writing * Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. * Mental alertness to perform the essential functions of position.